Awful experience with customer service so far. Emails not responded to, live chat being cut off and no where nearer resolving an issue costing me hundreds. Happy to remove this review as and when t... Ver mais
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Veja o que dizem as avaliações
Great site been playing for a few years now won lots off times some big money allways payed out never no problem
A empresa respondeu
Alexandra b was really polite and well mmannered and helped me to the best of her ability
A empresa respondeu
I’ve been a customer for a few years but stopped playing due to the length of time for withdrawal, I played today withdrew £100 super speedy , money received in minutes and no problem registering a ne... Ver mais
A empresa respondeu
Detalhes da empresa
Glossy Bingo
Escrito pela empresa
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@glossybingo.com
- www.glossybingo.com
4,1
Muito Bom
761 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Played a couple of weeks
Played a couple of weeks, won some fair amounts, however played tonight and it all went downhill. The usual pay-outs failed to materialize, So I decided to quit. You keep playing hoping for the same odds of winning, but rest assured you will eventually lose everything. Closed my account and don't plan on returning.
14 de maio de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Graham. Thanks for sharing your experience. We're sorry to hear things didn’t go your way this time. We understand how frustrating that can be and respect your decision. If you ever change your mind or need support, we’re always here to help. Wishing you all the best!
Best regards,
Glossy Bingo
Excellently chatcwith Teresa
Excellently chatcwith Teresa, withdrawal con firmed and matter swiftly resolved
4 de maio de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Ray,
Swift, smooth, and sorted — just like Teresa! Thanks for the great feedback, we’ll be sure to pass on the praise
Regards,
The Glossy Bingo Team
Helpfully and solved queries
Helpfully and solved queries
27 de abril de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Elaine,
Thank you for your kind feedback. We're delighted to hear that we were able to assist you effectively and resolve your queries. Your satisfaction means a great deal to us.
Regards,
The Glossy Bingo Team
Savanna was very helpful with letting…
Savanna was very helpful with letting me know ow how much I'd had won and very polite great service 😀
18 de abril de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Ryan,
Savanna’s got that winning touch! 🏆 We're so glad she could help—and thanks for the kind words, they mean a lot! 😀
Regards,
The Glossy Bingo Team
My experience over last 3 months.
I play for fun every now and then… I figured I’d try out this site and see how it is. I’ve spent quite a bit on this site and here’s my take on it. Bonus and free spins are extremely rare… so many empty spins… games will take hundreds and hundreds before finally hitting a feature only to pay out £0.00-£30.00 on average. Compared to sites like virgin games or Skyvegas this has to be the biggest peace of trash I’ve ever played on.
It’s normal to lose and win… but on this site over the past 3 months it’s just lose lose lose… my recommendation is to avoid it and stick to reputable sites. I’ll no longer be playing here anymore.
12 de abril de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi there, thanks for sharing your honest feedback. We’re really sorry to hear that your experience hasn’t been enjoyable—we completely understand how disappointing it can be when the games don’t go your way, especially over a longer period. We genuinely appreciate your input and would like the chance to review this and see if there’s anything we can do to improve your experience. Please do contact us and we will be happy to help.
Best,
Glossy Bingo
Teresa was very helpful today very…
Teresa was very helpful today very helpful and helped with no complications thank you again
7 de abril de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Kerryanne,
Thanks for the wonderful review! We're so glad Teresa could help make your experience smooth and easy. We'll be sure to pass along your kind words to her!
Regards,
The Glossy Bingo Team
Great site as long as you can realise…
Great site as long as you can realise it should only be for fun. Just spoke to savannah and was a great help to me
21 de março de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Neil,
Thanks for the kind words! We're happy to hear you're enjoying the site and keeping it fun. Savannah will be so pleased to know she was able to help! 😊🎉
Regards,
The Glossy Bingo Team
Had a decent experience with RTP on…
Had a decent experience with RTP on this site, seems better than a lot of cons I’ve played at. Withdrawal pending has taken longer than I’d expect, going into 28 hrs now and still waiting
20 de março de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi TomO,
We're glad to hear you had a decent experience with us! 😊 We understand that waiting for a withdrawal can be frustrating, and we’d love to check on this for you. We've requested your account details through TrustPilot—once we have them, we’ll be happy to assist further.
Thanks for your patience! 🎰✨
Best,
Glossy Bingo
Teresa was very helpful and fast at…
Teresa was very helpful and fast at replying
12 de março de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Jamie,
Thanks for the awesome feedback! We’ll be sure to pass your kind words on to Teresa—she'll be thrilled to hear it! 😊
Regards,
The Glossy Bingo Team
Response time very quick answered my…
Response time very quick answered my question clearly and promptly.
Thank you, James
7 de março de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Shanagh,
Thanks for the great feedback, James! We're happy to hear your question was answered quickly and clearly. Don’t hesitate to reach out if you need anything else!
Regards,
The Glossy Bingo Team
Excellent selection of games
Excellent selection of games, RTP seems very fair too. I have thoroughly enjoyed the wide range of games on offer at Glossy Bingo. I made a withdrawal for £2500 although this is yet to reach my bank as I had to complete a verification check, this has all be done thanks to the amazing customer service team, in particular, Teresa and Savannagh who were extremely helpful In guiding me through the verification process. Thanks again Glossy Bingo, I'll continue being a customer and defintley recommend 😊
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hello Stephen!
We're absolutely delighted to hear your fantastic feedback! It brings us so much joy that you loved the games and had a seamless experience with our customer service team. Teresa and Savannagh will be over the moon to receive your kind words! 😊 We’re eagerly looking forward to welcoming you back at Glossy Bingo!
Best wishes,
The Glossy Bingo Team
Teresa was very helpful
Teresa was very helpful, I was connected to live chat and my query sorted within 3 minutes. Hopefully I’ll have my withdrawal within 24 hours of signing up and winning.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Justine,
Thank you for sharing your experience! We're thrilled to hear that Teresa was able to help you so quickly. We hope your withdrawal is processed smoothly and within the 24-hour timeframe. Best of luck, and we're here if you need anything else!
Regards
The Glossy Bingo Team
Best site I’ve ever used
Best site I’ve ever used, Teresa is the best
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Charley,
Thank you so much for the kind words! We're thrilled to hear you're enjoying the site, and we'll be sure to pass on your praise to Teresa. We appreciate your support!
Regards,
The Glossy Bingo Team
I spoke with Amanda this evening & she…
I spoke with Amanda this evening & she was extremely helpful & knowledgeable thank you.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Mr Collins,
Thank you so much for sharing your experience! We're thrilled to hear Amanda was able to assist you and provide great service. We really appreciate your kind words!
Regards,
The Glossy Bingo Team
Thanks to Savannah for quick assistance!
Thanks to Savannah for quick assistance!
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Imogen,
Thank you for your great feedback! We’re happy to hear Savannah was able to help you swiftly. We appreciate you taking the time to share your experience!
Regards,
The Glossy Bingo Team
TERESA Was fantastic helping me today…
TERESA Was fantastic helping me today she’s amazing a credit to the company
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Pammy,
Thank you so much for your wonderful feedback! Teresa will be thrilled to hear your kind words. We’re so lucky to have her on our team—she truly is amazing! We appreciate you taking the time to share your experience. 😊
Regards,
The Glossy Bingo Team
Absolutely disgusting site I was…
Absolutely disgusting site I was playing 12 masks of drums over months of playing got it up to 10 times the highest one after a few weeks of playing and hundreds of pounds later the bonus came out so I thought omg yes and then bang all it give you was 24 pound omg really 24 pound what a joke so stay well away from that game and now I am back to lucky twins wow I don't no Wats worse hundreds going on and still nothing this is so not normal game don't even last 5 minutes either and weni complained glossy told me to change the game well I don't want to change the game why should I so my advice would be avoid like the plague
4 de janeiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Lee,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you’ve been—your feedback means a lot to us, and we never want any of our players to feel this way. 😔
Games like 12 Masks of Drums and Lucky Twins are all about luck, but we understand how frustrating it can be when the outcomes don’t meet expectations, especially after a long session. While we aim to keep things fun and fair, we’ll certainly pass your feedback on to the relevant team.
If you’d like, please reach out to us directly—we’d be happy to look into your account and see if there’s anything we can do to improve your experience. 💬
Wishing you brighter moments ahead,
Glossy Bingo
Excellent customer service from Teresa
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Richard,
Thank you so much for your kind words! 😊 We’re thrilled to hear that Teresa provided you with excellent service. We’ll make sure to pass along your feedback to her—she’ll be so happy to hear it!
If you need anything else, don’t hesitate to reach out. We’re here to help!
Best,
Glossy Bingo
Love this site
Love this site. Very reliable and trustworthy. The customer service is also fab. Chatted to Wade today who was lovely and so helpful! Made my experience even more better
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Natalie,
Thank you for your wonderful review! We're so glad to hear you had a great experience. We'll be sure to pass along your kind words to Wade. Your feedback truly means a lot to us.
Regards,
The Glossy Bingo Team
Had on going verification process with…
Had on going verification process with my documents but I was assured every step of the way by Glossy bingo security team every day any time of the day...Recommended to anyone who wants a little flutter.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Glossy Bingo
Hello Justin!
Thank you so much for your lovely feedback! We're absolutely delighted to know that our security team was there for you during the verification process. Your recommendation truly warms our hearts. We can't wait for you to have a fantastic time with Glossy Bingo!
Regards,
The Glossy Bingo Team
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