Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoWendover Woodland Park, St Leonard's Road, HP22 5NF Aston Clinton, Buckinghamshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Super friendly staff at the Wendover branch, loads of fun and attention to everyone's safety. Beautiful picnic spots too. Definitely visiting soon!
A empresa respondeu
10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again
Very disappointing experience. I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the... Ver mais
A empresa respondeu
Detalhes da empresa
- Centro de recreação
- Esportes Radicais
- Centro de Esportes Radicais
- Empresa de Organização de Eventos
- Organizadora de atividades ao ar livre
- Atração turística
Escrito pela empresa
We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.
Informações de contato
Wendover Woodland Park, St Leonard's Road, HP22 5NF, Aston Clinton, Buckinghamshire, Reino Unido
- 01603 895500
3,1
Bom
4 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointing Customer Service and No Flexibility
Very disappointing experience.
I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the company both by phone and email, trying to resolve the situation in a reasonable way.
Unfortunately, I found the customer service unhelpful and inflexible. Despite explaining the situation clearly, I was refused a refund and only offered a short-term voucher with a limited expiry, which is not a suitable solution when you no longer feel comfortable using the service.
I understand companies have terms and conditions, but there should be some level of understanding and flexibility when a customer raises legitimate concerns.
Overall, poor customer service and disappointing handling of the situation.
11/05/2026
Initially disappointing experience, but resolved in the end.
I had to cancel my booking shortly after making it due to personal safety concerns. At first, customer service was quite rigid and I was only offered a short-term voucher, which was frustrating.
However, after further communication and escalation, the matter was reviewed and I was eventually offered a refund (minus a small admin fee), which I appreciate.
The process could have been handled more smoothly from the start, but I do acknowledge that the issue was ultimately resolved.
4 de maio de 2026
Avaliação não solicitada
Resposta da Go Ape - Wendover
Thanks for making a booking with us Tomasz and for taking the time to share your experience. We're sorry to hear that you did not wish to proceed with your booking. We appreciate your valuable feedback via email and are pleased to see that our Customer Care Team were able to resolve this with a gesture of goodwill.
10 pound vat charge and then 3.95…
10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again
22 de junho de 2025
Avaliação não solicitada
Fun and safe space
Super friendly staff at the Wendover branch, loads of fun and attention to everyone's safety. Beautiful picnic spots too. Definitely visiting soon!
26 de agosto de 2024
Avaliação não solicitada
Resposta da Go Ape - Wendover
Thanks for joining us in the Wendover treetops Precious and for taking the time to share your experience. We're stoked to hear you had lots of fun and our team looked after you all. We're incredibly lucky to call this one of our homes and as you note, we're spoilt with some great spots to explore and grab some lunch. A warm welcome to our Buckinghamshire Tribe.
Fantastic experience at Wendover GoApe
Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would highly recommend this location to all those who like outdoor activities- well done guys
31 de maio de 2023
Avaliação não solicitada
Resposta da Go Ape - Wendover
Thanks for joining us in Wendover Woods Christopher and for taking the time to share your experience. We're thrilled to hear you and your two sons had an enjoyable few hours. Hopefully see you all for another adventure soon. A warm welcome to our Tribe.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.