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At Golden Dome Cover, we specialize in providing reliable and affordable maintenance cover for household appliances, boilers, and essential home systems. Our mission is to ensure that our customers enjoy peace of mind, knowing their home appliances are protected against unexpected breakdowns. With a customer-first approach, we work with trusted engineers and service providers to deliver prompt repairs, replacements, and hassle-free support. Whether it's your washing machine, boiler, tumble dryer, or television, our cover plans are designed to keep your home running smoothly. We pride ourselves on transparency, efficiency, and excellent customer service. Our team is always ready to assist you, ensuring a seamless experience from claim to resolution. Join thousands of satisfied customers who trust Golden Dome Cover for their home appliance protection. Golden Dome Cover – Protecting What Matters Most!
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
3,3
12 avaliações
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This company leaves a bad taste in my mouth.
I think that the way they rang my 85 yr old with dementia to sell her a policy was very uncalled for. She now has to pay 45 pounds to cancel the policy even though she has already paid 55 pounds at least twice.
Which 85 year old wants to take out a new insurance policy????? A woman who is clearly confused. Awful cold calling tactic.
my washing machine broke and was unrepairable so they got me a new one with no question asked
Cheers to my man Shane.
My mum took out the cover while i was away, and when i came home for the holidays i realised i'd already bought the same cover last year as part of my home insurance, so we didn't actually need it. I was a bit worried about how it would be handled, but i called up and spoke to Shane and he was really
understanding.
He listened properly, didn't rush the call, and sorted everything out for us. The refund came through within 7 days. They did deduct a small amount, which was explained clearly, and that was fine. Really appreciate how they handled the situation and understood where we were coming from. Thank you so much.
Targeted my elderly mother with cold call, asked irrelevant questions, misled her into thinking they were from British Gas. Then a letter arrives in the post claiming that a direct debit has been set up for cover even though no such agreement was made. Looking at the negative reviews this is not the first time this has happened.
Resposta da Golden Dome Cover
We do not make cold calls, do not claim to represent any utility provider, and do not set up Direct Debits without explicit customer consent. Any Direct Debit is completed by the customer themselves only after receiving full documentation and providing confirmation. All activity is carried out via our appointed, fully compliant third-party call centre.
We take the protection of vulnerable customers very seriously.
To investigate this properly, the reviewer must contact us directly with verifiable details (name, address, or date of contact relating to their mother). Without this, the review appears to be based on mistaken identity and does not reflect our practices.
Thank You,
Team Golden Dome Cover
I took out an annual boiler cover with Golden Dome Cover and had to use it once already. When my boiler broke down, I called their helpline and they arranged an engineer for the next day. The repair was done properly and I wasn’t charged anything extra. The only small issue was the engineer arrived later than expected, but he did keep me updated. Overall, good service and glad I went for the annual cover.
Resposta da Golden Dome Cover
Thank you for sharing your experience. We’re pleased to hear that when your boiler broke down, our team was able to arrange an engineer promptly and resolve the issue without any additional charges.
We appreciate your understanding regarding the delayed arrival and are glad the engineer kept you informed. Your feedback helps us continue to improve our service, and we’re pleased the annual cover has given you confidence and peace of mind.
Thank you,
Team Golden Dome Cover
My dishwasher broke down recently and Golden Dome Cover took care of it really quickly. The engineer was polite, knew exactly what he was doing, and had it fixed without any fuss. The whole process was easy and stress-free, which really put my mind at ease.
I’d happily recommend Golden Dome Cover to anyone who wants appliance cover and good service when things go wrong.
Resposta da Golden Dome Cover
Thank you for the lovely feedback. We’re pleased to hear that your dishwasher issue was handled quickly and that the engineer was professional and efficient.
It’s great to know the process was smooth and stress-free, and we really appreciate your recommendation. Thank you for choosing us.
Thank you,
Team Golden Dome Cover
I'll admit that when I initially purchased my Golden Dome Cover, I wasn't sure if it would be worthwhile. But I'm so happy I went ahead because my refrigerator freezer busted recently. The customer care representatives were cordial and professional from the moment I called, and they scheduled an engineer to come the next day. He was punctual, provided a detailed explanation of the issue, and promptly resolved it. Now everything is operating flawlessly. Extremely pleased with the value, expertise, and quickness; well worth 5 stars!
Resposta da Golden Dome Cover
Thank you so much for your wonderful feedback and for sharing your experience with us. We truly appreciate your kind words and are delighted to hear that you’re happy with the service you received.
It’s great to know that our team was able to assist you quickly and professionally, and that your refrigerator freezer is now working perfectly again. Providing reliable support and peace of mind to our customers is always our top priority, and your review reassures us that we’re on the right track.
We’re grateful for your trust in Golden Dome Cover and look forward to continuing to be of service whenever you need us.
Best regards,
The Golden Dome Cover Team
Company sent paperwork stating Direct debit being started to provide boiler cover when no request had been made for such a service.
Resposta da Golden Dome Cover
Hello Angus Cameron,
We’re very sorry to hear about your experience, and we take cases involving vulnerable customers extremely seriously.
As soon as we were made aware of your concerns, we cancelled everything immediately and confirmed that no further payments would be taken. We work with a few carefully hand-picked BPO partners who operate on our behalf, and when we received your call about this matter, we made it clear during the conversation that everything had been cancelled, no payment had been taken, and all related records had been deleted from our systems.
For full transparency, when a customer signs up, we always send them the complete paperwork. Please rest assured this matter has now been fully resolved and will not reoccur. If you have any further questions, you’re welcome to contact us directly, and we’ll be happy to assist you promptly.
My mum with Dementia was targeted saying she had an existing policy and needed to renew. Only realised as I have Power of Attorney when I saw a spurious DD fee of £185. Explained my mum does not need or want a policy and is elderly and confused. Was told its £45 to cancel as out of 14 day cooling off period (bear in mind you only see the DD come out after this period!) They might be good in what service they provide I have no idea? but the sales tactics and cold calling is not ideal at all.
Update - Changed to 3 stars simply because after my complaint in writing they called me back and fully reimbursed my mum. At least they acted very quickly so fair enough! They also sent me an email to say they will investigate the calls.
Resposta da Golden Dome Cover
Dear Stephen,
Thank you for acknowledging the full refund of £185. We sincerely apologize for any distress caused and any misunderstanding regarding the cancellation fee.
We fully understand the sensitivity of your mother’s situation and want to assure you that we take matters like this very seriously. As a precaution, we have removed her details from our contact lists to ensure she does not receive any further communication from us.
We work with a select number of carefully vetted call centers that adhere to strict compliance and regulatory standards. However, based on your feedback, we have temporarily placed all associated call center activity on hold while we conduct a thorough review.
We recognize that misunderstandings can occur, even when comprehensive paperwork and welcome letters are provided. Our priority is to ensure clarity and customer satisfaction at all times. If there is anything further we can do to assist, please don’t hesitate to reach out.
Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to address your concerns.
Best regards,
Team Golden Dome Cover
My washing machine suddenly stopped spinning, so I gave them a call. James from customer service was incredibly helpful and arranged for a technician to visit. The engineer, David, arrived promptly and fixed it the same day. Excellent service all around
Fantastic Service and Peace of Mind!
I’m so glad I signed up for Golden Dome Cover’s maintenance plan. When my washing machine broke down, they made the whole process hassle-free. One call, and they sent a professional, friendly technician who fixed it quickly—at no extra cost! The service was smooth, efficient, and stress-free. I highly recommend Golden Dome Cover to anyone looking for reliable appliance maintenance.
Apparently a scam company offering white goods insurance cover
I was called by someone claiming to represent Domestic & General wanting to renew cover for one of my appliances. He referred to the plan as Golden Dome. Despite me declining the offer downstream once I suspected they were not D&G, they proceeded to mail out a package on behalf of Golden Dome Cover claiming the policy had been set up and to set up a direct debit. Phone contact voicemail cuts out after only a few seconds so you cannot leave a message. Avoid them.
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