Profit on technicalities. I just joined a country club, and I made a mistake booking on GolfNow instead of the club's app. I immediately canceled. They said I couldn't get a refund, and now I have a c... Ver mais
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Veja o que dizem as avaliações
Booked a golf course in the Dominican Republic on the courses website through golf now. Got an email the next day saying they canceled my tee time because they cancel every tee time that comes throug... Ver mais
A empresa respondeu
Cancelled a golf tee time due to weather conditions. Was expecting to receive my refund based on GN policy. Email was sent to me the day before my cancellation stating the credited my account. T... Ver mais
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It was so easy to go online and book a golf reservation for our last minute trip to Vegas. Due to a last minute change I was able to cancel one reservation and reschedule at another course closer to... Ver mais
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Detalhes da empresa
Escrito pela empresa
Trusted by millions of golfers, GolfNow makes it easy to find and book great deals on tee times at 9,000+ courses. Book anytime, anywhere.
Informações de contato
Estados Unidos
- www.golfnow.com
2,3
Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Your credits expire so quickly
Your credits expire so quickly. If you booked a hot deal, the credits won't work on a regular tee time. They make up the rules as you go and most of the the time the prices on here is the same as booking with the course.
I already called but Customer service said I can't extend it anymore as I did it twice already. I had a back injury which didnt' let me golf for the full year
30 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Gary,
We’re sorry to hear about your experience with credits and pricing—that’s not the value we want golfers to feel. We appreciate your feedback on Hot Deal credit use and expiration, and will share it with our team. Please visit golfnow.com/support and select “Chat” so we can take a closer look at your account.
Thanks for helping us improve the experience for all golfers.
Kelsey
Has to be an ZERO rather than an 1 star…
Has to be an ZERO rather than an 1 star - Impossible to write a review as their “customer service” ignores any contact.
Now 2 weeks after turning up at a course with a booking confirmation that the course had no record of.
18 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Darren,
We’re really sorry to hear about your experience—that’s absolutely not how booking with GolfNow should go.
We want to investigate what happened with your reservation and make it right. Please visit golfnow.com/support and select “Chat” to connect with our direct response team. We'd love to learn more.
Thanks for bringing this to our attention—we appreciate the chance to fix it.
Kelsey
0-star would be a better rating!
I rate this 1-star only because 0-star is not an available rating. A google search "after the fact" revealed this about Golf Now ... "Some users feel the booking process for "Hot Deals" is misleading, as the terms for refunds are not clearly communicated upfront." ... This was my experience. I had a medical emergency that prevented me from playing. Could NOT receive a refund even though I cancelled in time. Could only get a credit to my account. This is a bad policy and needs to be changed.
22 de setembro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Mark,
We’re truly sorry to hear about your experience and hope you’re doing better. We understand that unexpected things—like medical emergencies—can happen, and we appreciate you sharing this feedback about our Hot Deal refund policy.
Please be on the lookout for a request for your information, we would love to learn more and make things right for you.
Your input helps us improve policies and ensure we’re taking care of golfers in every circumstance.
Kelsey
Do not use Golfnow - non-refundable transactions?
Most things in life are good until something goes wrong. I made a mistake of booking a threesome on a wrong date, realize that and cancelled it and booked another threesome on a correct date. Only to realize my cancellation was done using "hot deal tee times", which is by their 'policy'. People (customers) make mistakes - that's why the 'customer care' departments exist. When I got a hold of an agent, it was like talking to a robot. Fast forward, she refused to cancel the transaction, but give me the amount in credit, that I need to use within the 6 months (I am in Canada and our season is basically over). I guess the agent did what she was trained to do, but the people who are managing this operation, people who are writing such policies need to hear customers frustrations and tweak the policies. I will do what I told the agent - once I am done using my credit, I am out of GolfNow.
22 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Kevin,
We’re really sorry to hear about your experience—that’s not the smooth, flexible booking process we want golfers to have. We understand mistakes happen, and we truly appreciate you sharing this feedback about our Hot Deal and credit policies.
Please visit golfnow.com/support and select “Chat” so our team can review your situation and see what options might be available. Your input helps us improve and make GolfNow more responsive to every golfer’s needs.
Kelsey
I tried booking a reservation and it…
I tried booking a reservation and it stated that it was not available so I booked another time and golf course and then noticed I was charged for both reservations! I eventually canceled but had to call your office to tell them I needed a refund in which I received a few days later, please fix your app so this doesn’t happen again!
13 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Craig,
Thanks for sharing your experience—we’re really sorry for the confusion with your booking. We’re glad to hear the refund was resolved, and we appreciate your patience while we work on improving the app to prevent this from happening again.
Kelsey
Terrible Customer service
Terrible Customer service. I accidentally booked a tee time twice ,as the website is very glitchy. I tried to get a refund and they would only give me credit back even though there website was fault. Do no use this scamming website.
17 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi there,
We're sorry to hear this. Please be on the lookout for a request for contact information. Our team would love to connect.
Kelsey
GolfNot
Booked a tee-time at Silverado course in Scottsdale AZ on 10/14/25. Showed up to find that course was closed. Why didn't Golfnow do their due diligence to find out if course was open? Unacceptable. GolfNow should change their name to GolfNot.
14 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi there,
We're sorry to hear this. Please reach out to our support team direct at golfnow.com/support and select the 'chat' feature. We'd love to connect and learn more about your experience.
Kelsey
Fraudsters want to Keep Your Money
I made a mistake while on the phone with a buddy booking. I booked the same day (Monday) rather than Wednesday as we planned. I realized my mistake right away and canceled the same day (Monday) and booked Wednesday. Golfnow wants to charge me for BOTH! I called to let them know immediately and they would only offer me a partial credit. I asked that they just charge me for Wednesday and they said that is not possible. Stay away from these fraudsters.
13 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi there,
We're sorry to hear this. Please be on the lookout for a request for additional contact information. We'd love to learn more about your experience.
Kelsey
Happy customer
The rep did a great job changing my booking and she explained the credit procedures perfectly
3 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Thanks so much, Gary! We’re thrilled to hear our rep took great care of you and made the process smooth. We’ll be sure to pass along the kudos.
—Kelsey
GOLF NOW is a problem
booked a reservation. cancelled it online. course never got cancellation. Golf now just referred me back to the course (chat is AI , no phone to call).
DO NOT USE .....
8 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Mark,
We’re really sorry for the confusion—that’s not the experience we want for any golfer. Cancellations should always be seamless, and we’d like to take a closer look.
Please be on the lookout for a request for your contact information, I will escalate with our team.
—Kelsey
Golfnow w/Golfpass+ makes Sense
Golfnow w/Golfpass+ makes booking tee times so easy. I've never had a problem and the Golfpass+ membership pays for itself. I recently tried a coupon experience but there was not any flexibility. I will stick with GolfNow.
1 de setembro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi John,
Thanks so much for the kind words! We’re glad GolfPass+ is making it easier (and more rewarding) to book tee times. We hear you on the coupon experience—and we’re always working to improve.
Thanks for sticking with us, and we can’t wait to help you plan your next round.
—Kelsey
Easy to book
Course expected me, announced when my group was to tee off
4 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Cheryl,
Thank you for sharing your experience! We're glad to hear everything was ready for your round and your group teed off right on schedule. That’s the kind of smooth experience we aim to deliver.
We appreciate you choosing GolfNow.
—Kelsey
You had me go through all the details
You had me go through all the details, then pay and then tell me time no longer available. Then (hopefully) wait for your refund. Unacceptable.
4 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Myles,
We’re really sorry for the frustration—that’s not the experience we want anyone to have. Tee time availability can change quickly, but you should never be charged for something you didn’t receive.
Please visit golfnow.com/support and select “Chat” so we can make this right and get your refund processed quickly.
—Kelsey
Worse experience I have ever had…
Worse experience I have ever had booking a golf tee time. Advertised one rate billed out as another. “Sorry we cannot correct your booking”
4 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Don,
We’re truly sorry to hear about your experience—that’s not how booking with GolfNow should feel. If there was a pricing issue, we want to take a closer look and do what we can to make it right.
Please reach out via “Chat” at golfnow.com/support so our team can assist you directly.
—Kelsey
CROOKS
CROOKS! Sold me a non refundable “smokin hot deal” only to find the fees are cheaper at the course.
4 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Tyler,
We’re sorry to hear this, and we understand how frustrating it can be to see different pricing at the course. Hot Deals are discounted tee times offered through our platform, but they are non-refundable as noted at checkout.
That said, we’d still like to look into this for you. Please reach out via “Chat” at golfnow.com/support so we can review the details together.
—Kelsey
They ARE indeed SCUMBAGS
They ARE indeed SCUMBAGS. They STEAL MONEY FROM WORKING PEOPLE and In My Case VETERANS! STAY AWAY FROM THESE CROOKED BASTARDS!!!
"Hot Deals" are a trap. The special deals are non-refundable and can only be canceled in exchange for credit that must be used on future "Hot Deals." This is not clearly advertised and has led to many customer complaints.
Poor customer service. Users on platforms like Trustpilot, Reddit, and GolfWRX report extreme difficulty getting in contact with customer service. The service is often described as unresponsive or unhelpful when issues like weather cancellations arise.
Predatory cancellation policy. For a standard booking, if you need to cancel a tee time, you don't get a monetary refund; you receive GolfNow credit. This practice is frustrating for many users.
1 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Russell,
We’re truly sorry you feel this way. We understand how upsetting it is when expectations aren’t met—especially around pricing and refunds—and we appreciate you taking the time to share your experience.
Our goal is to make golf more accessible and enjoyable for everyone, including veterans, and we take concerns like this seriously. I've shared your notes regarding our refund policy back with our team.
Thank you again for your feedback—it helps us do better.
Kelsey
Terrible Golf Service, Disservice to golfers
Golf Now is a terrible service which can easily be corrected if the creator of their website provided the proper web page tools to cancel a tee time within the allotted time allowed. And I hear from many golfers and workers at the courses that Golf Now makes it hard to cancel, and that only means they want to try to keep your money. Bad people.. Do Not Use.
2 de outubro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi GB,
We’re sorry to hear this has been your experience. Canceling a tee time should be simple and straightforward—we never want you to feel like we’re making it more complicated than necessary.
Your feedback is essential, and we’re continuously working to improve both our website tools and the overall experience. If you're still in need of help, please visit golfnow.com/support and select “Chat” so we can assist directly.
Thanks for sharing your thoughts.
Kelsey
Don’t even bother with this terrible…
Don’t even bother with this terrible website. Booked a tee time that I was charged for and eventually refunded. Tee time popped up as an online rate so I booked it. Random error message came up after I booked and paid for it, checked my card and was charged. Called the course and they didn’t have the reservation but the tee time was still open. Online rate was no longer available. Tried calling support and you just get a call center in India with whom the person literally hung up on me. Save yourself the headache.
30 de setembro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Ryan,
We’re really sorry for the trouble you experienced—especially after being charged and not seeing your reservation come through. That’s absolutely not the seamless booking experience we aim to provide.
We want the opportunity to review your case and help make this right. Please be on the lookout for a request for contact information and I will get this escalated with our team.
Thank you for your feedback—it’s valuable and helps us improve.
Kelsey
Golf never
I would give them zero stars if possible. They make it so difficult to actually use a gift card. I do not know why anyone would buy a gift card through them - it is a total waste of money.
28 de setembro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hi Michael,
We’re really sorry to hear about the trouble using your gift card—that’s definitely not the experience we want you to have. It should be easy to use, and we’d like to help make it right.
Please visit golfnow.com/support and select “Chat” so we can assist you directly.
Thanks for sharing your feedback—it helps us improve.
Kelsey
By far the worst golf booking service…
By far the worst golf booking service I’ve ever used. Trying to cancel a tee time is a nightmare—impossible to reach any form of customer service. The complete lack of support makes this platform frustrating, unreliable, and absolutely not worth using.
20 de setembro de 2025
Avaliação não solicitada
Resposta da GolfNow
Hey Luis,
Sorry to hear this. Have you reached out through our chat service? golfnow.com/support? The team is happy to support. If you have I am happy to escalate further—sending you a request for additional information (contact info, etc). Please be on the lookout for this.
Thank you,
Kelsey
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