Goni Shop Avaliações 

75
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Insane quality zero hoodie delivery updates were constant and genuine and the little accessories were great. Very high quality fire hoodie the wash texture is so great too and the fit is perfect m... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bonjour, mon fils a acheté un pull depuis le 7 février et aucune nouvelle. Je leur ai demandé un remboursement et ils me répondent : impossible c'est en cours de production. Ce site est une arnaque (... Ver mais

Avaliado com 5 de um total de 5 estrelas

Long delay however was out of business owner Goni's control, great quality and customer service was solid. Incredibly helpful when any problems arose. Hoodies were a pre-order with a few months wait t... Ver mais

Avaliado com 5 de um total de 5 estrelas

The hoodie came and its great quality and looks exactly as described. It was delayed a bit which was why theres a a lot of 1 star reviews but goni did send emails the entire time to give updates and e... Ver mais


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

75 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 21% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(75)

53 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I ordered a hoodie and received it fast

I ordered a the cyberpunk hoodie and received it within two weeks. No idea why some people think it's a scam. I've been a customer for a long time and never had any problems. Maybe the people don't understand what a preorder is :)

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My Teen ordered his preorder Goni…

My Teen ordered his preorder Goni sweatshirt March 8, 2025, it is now November 15, 2025. We continue to receive emails that the mystery sweatshirt is coming. It is not! We are out almost $100. I tried to contact store numerous times and it’s impossible. Also tried to refund from the bank but because of the long nature of purchase I was denied! My teen was so excited for your sweatshirt and your company. What a disappointment.

8 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM - hoodie never arrived

Ordered the zero hoodie in March. It's been over 8 months, and I've yet to receive the hoodie or even have any updates from the Royal Mail tracking number I was given

7 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Was promised back on the 2nd Sept my…

Was promised back on the 2nd Sept my hoodie ship out within the next week and still nothing

Have emailed twice over last few days and heard nothing, I’m UK based.

DO NOT ORDER BUYER BEWARE, VERY LIKELY A SCAM

24 de setembro de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

What was your order number? All the oustanding orders we have in hand have been shipped out?

Also we have recieved multiple positive reviews from satisfied customers if it gives you any extra confidence you will recieve your order!

https://shop.app/m/goni-shop

Avaliado com 1 de um total de 5 estrelas

Hoodie is “delayed” for months

Hoodie is “delayed” for months, all TikTok videos deleted so assuming it’s a big scam so would avoid

19 de setembro de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Orders are being fufilled currently! We have been redoing the site and changing the business model! But we have mutiple positive reviews of satisfied customers on our shop app!

https://shop.app/m/goni-shop

Avaliado com 1 de um total de 5 estrelas

Don’t believe the positive reviews. Scam.

Don’t believe the positive reviews on this site. I’ve received nothing despite ordering in April. I’ve sent countless emails, Instagram messages & submitted forms on their site. No reply. £70 for a hoodie that has never been dispatched never mind received. Please don’t use them

24 de agosto de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Hey! We've shipped out all the april orders now and have been answering emails. Could you contact our updated support email again so we can ensure you've gotten your order?

goni@goni-shop.com

Sorry about the delay but the product was a pre-order which means an extended production time.

We try to provide frequent updates via email and you can check your order status at all times via our preorder tracker attached below:

https://www.goni-shop.com/pages/preorder-updates

Avaliado com 4 de um total de 5 estrelas

Goni V1 Hoodie

Hoodie looks sick, although shipping was the biggest issue for me it is kind of worth the wait. If you don't mind 6-8 months of waiting for some drippy anime clothes Goni's catalog is for you :)

22 de agosto de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Perfect hoodie and customer service

Hoodie was absolutely amazing quality and is everything I wanted and more. The only reason i cant put it at 5 stars is the extra delays it took to arrive. It wasn't a problem with me because customer support was amazing and very helpful. I do recommend joining the discord if you wanted earlier updates. If you think its a scam cause your products hasn't arrived I can promise they aren't. Thank you for the wonderful hoodie and very helpful customer service

16 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ignore the negative reviews.

Long delay however was out of business owner Goni's control, great quality and customer service was solid. Incredibly helpful when any problems arose. Hoodies were a pre-order with a few months wait time, so those leaving reviews saying it's a scam or anything of the sort are simply untrue. Great business that put customers first 👊

12 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased the edgerunners hoodie

Purchased the edgerunners hoodie. Although it took awhile to arrive I’m glad for the wait, because it’s a really good hoodie.

29 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Thank you! It's one of our best quality products yet and we wanna keep them to that level!
- GONI

Avaliado com 1 de um total de 5 estrelas

Zero Hoodie Vol1 Never Arrived

Purchased the ZERO HOODIE from VOL1 drop back in March, was totally understanding of the delays, it is now end of July and they’ve apparently sent out all UK orders however my tracking is still saying that since 3rd of July Royal Mail are still expecting my parcel.

I’ve tried to contact Goni a few times via the web chat and haven’t had a single reply, even after I’ve mentioned I will be contacting my bank to do a chargeback as fulfilment of service has not happened.

I feel completely ignored and not informed of where my item I’ve paid for is. Shame as the designs and actual cost are really good.

UPDATE: 4th Spet 2025 No Update & No Hoodie

1 de agosto de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Hello!

With the delays on royal mail said the product hasn’t been lost but it hasn’t shipped out from our office due to a batch of the products being delayed.

Thanks for your patience and support. We're really sorry for the delay with your Zero Hoodie Vol. 1 order — a small batch was held up, but we're expecting it to arrive mid-August and will ship it out to you as soon as it lands.

Other customers have already received theirs — you can check out reviews on the Shop app here: https://shop.app/m/goni-shop

and see proof on our Instagram Story Highlights: https://www.instagram.com/goni.ig/ for more updates and unboxings.

We know waiting isn't ideal, but it won’t be long now until your hoodie arrives. We truly appreciate your support as an independent brand.

We've responded to all emails now!

– Team GONI

Avaliado com 1 de um total de 5 estrelas

Very disappointed, would not buy from!

Like others, purchased a preorder hoodie at the start of the year. Accepted that had delays during production but as soon as it ‘Shipped’ there has been no updates to tracking information or reply from the business. I was really keen to get the hoodie from them but the lack of any customer support has turned me away from them. I would not suggest buying from Goni unless you want to waste money or wait months and months… I have now started the process to refund via my bank. Hopefully they can help me faster than Goni have!

31 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Hello!

The "Shipped" status is because royal mail haven't recieved the parcels from our end yet, due to their being a delay with a batch of the hoodies. We've updated all the customers affected by this via email! It may have ended up in your junk mail.

Once we get them in we'll ship them out as soon as possible.

Other customers have already received theirs — you can check out reviews on the Shop app here: https://shop.app/m/goni-shop

and see proof on our Instagram Story Highlights: https://www.instagram.com/goni.ig/ for more updates and unboxings.

We know waiting isn't ideal, but it won’t be long now until your hoodie arrives. We truly appreciate your support as an independent brand.

– Team GONI

Avaliado com 5 de um total de 5 estrelas

GONI makes some exceptional clothing

GONI makes some exceptional clothing, although i waited many months for the hoodie to arrive, it was a pre-order so it was to be expected. The orders were given updates when GONI could and I appreciated their efforts as a small business

30 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

:) , We try and keep all of our customers updated throughout the process, so you have full certainty that you'll get it.

Super happy you enjoy the final product and it was worth the wait!
- GONI

Avaliado com 1 de um total de 5 estrelas

I ordered in April 4th and still…

I ordered in April 4th and still haven't got my hoodie, they won't respond to my emails, and I'm getting worried! Yes the description said it would take long but come on. The royal mail said the haven't even received the package and the last update to them from goni was a month ago :(

29 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Hello!



Thanks for your patience and support. We're really sorry for the delay with your Zero Hoodie Vol. 1 order — a small batch was held up, but we're expecting it to arrive mid-August and will ship it out to you as soon as it lands.

Other customers have already received theirs — you can check out reviews on the Shop app here: https://shop.app/m/goni-shop

and see proof on our Instagram Story Highlights: https://www.instagram.com/goni.ig/ for more updates and unboxings.

We know waiting isn't ideal, but it won’t be long now until your hoodie arrives. We truly appreciate your support as an independent brand.

We have responded to all emails so please be sure to check your junk mail aswell.

– Team GONI

Avaliado com 1 de um total de 5 estrelas

Order in February - not received in July

Order in February - no hoody received until end of July. I have lost hope to get it. Very disappointing.

29 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Hey Kat

With the delays on royal mail said the product hasn’t been lost but it hasn’t shipped out from our office due to a batch of the products being delayed.

Thanks for your patience and support. We're really sorry for the delay with your *Zero Hoodie Vol. 1* order — a small batch was held up, but we're expecting it to arrive **mid-August** and will ship it out to you as soon as it lands.

Other customers have already received theirs — you can check out reviews on the **Shop app here**: https://shop.app/m/goni-shop

and see proof on our **Instagram Story Highlights**: https://www.instagram.com/goni.ig/ for more updates and unboxings.

We know waiting isn't ideal, but it won’t be long now until your hoodie arrives. We truly appreciate your support as an independent brand.

– Team GONI

Avaliado com 5 de um total de 5 estrelas

Super amazing customer service and the…

Super amazing customer service and the quality is absolutely amazing. Highly recommend ✨✨✨

28 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Thank you! We try to have some of the best quality on the market , so that these pieces will last for years!
- GONI

Avaliado com 5 de um total de 5 estrelas

!Beautiful!

!Beautiful!

As soon as i opened the package i knew it was worth the waiting.
The quality is amazing and i love how it fits.
I really liked that I got updated about everything throughout the whole process.
I really hope that both sides of your pillow are cold for the rest of your life! <3

28 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Thats such a nice review thank you! ( I love cold pillows).
Quality is one of the main aspects of the pieces we pride ourselves on!
Thanks so much Hanga!
- GONI

Avaliado com 5 de um total de 5 estrelas

Excellent shop but the shipping takes a while

The hoodie I got from them was pre-order so probably that's why it took so long to arrive but other than the roughly 4 month long wait I genuinely can't think of any other negative experience I had with Goni. They sent updates quite frequently and in the end my hoodie arrived in perfect conditions. This was my first order from them and I'm really happy with the hoodie. Genuinely great quality, well worth the price and the wait.

28 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Happy you're very satisfied with your order Lilla!
- GONI

Avaliado com 5 de um total de 5 estrelas

Hoodie Pre-Order

I pre ordered a hoodie from them and it took some time until it arrived but the communication was really great. I received frequent emails about the process of making the hoodie and shipping. I had a question once and they send me an answer almost immediately. When the hoodie arrived I was so happy with the quality. Genuinely one of the best hoodies I have. Good quality and very pretty details plus stitching. I will definitely buy from this shop again:)

27 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

Lovely to hear that Alexandria , the embroidery was a little diffuclt to get right but thats why we had the quality assurance checking to make sure you recieved and exceptional product!
- GONI

Avaliado com 5 de um total de 5 estrelas

5 stars for quality

I rated 5 stars just for the clothing itself because it really is very high quality, but for anyone reading this, you should know that delivery does take a while, especially on the preorder drops.

25 de julho de 2025
Avaliação não solicitada
logotipo da Goni Shop

Resposta da Goni Shop

We got the best quality :)
- GONI

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais