Gooding Group Avaliações 

69
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Placed an order almost a month ago and actually sent an email a week ago for an update with not even the decency to reply to that. 6 weeks on now and the Item is still nowhere to be seen and we are lo... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have never experienced such terrible service. Goodings wardrobes were fitted in our new build. We had them in three rooms. In all three rooms there were issues including doors being damaged, not... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had a standard built-in wardrobe in our flat from Gooding Group but wanted custom shelves at the bottom to maximize usable space. They replied really quickly, answered our many questions, built us... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have received excellent service from Goodings and we are very pleased with the finished wardrobes, all at a very competitive price. Matt Hadley helped throughout the design process and Jon Nuttal... Ver mais

Detalhes da empresa

  1. Fabricante de Móveis

Escrito pela empresa

The Gooding Group is a privately owned manufacturing business focused on the production and installation of fitted furniture to the new build sector. Whilst wardrobes represent the majority of our activity, our Home Office and Understairs products are becoming increasingly popular and our fireplace offering also continues to operate successfully.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

69 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(69)

18 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A great company to do business with

A great company to do business with. They are prompt, reliable, efficient and profesional. 10 out of 10 too for Sam who did a great job on the installation. Would highly recommend. A quality product at the right price.
Thank you.

8 de abril de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Replacement doors needed, but v good service/fitting

We bought a former show home and found the laminate was coming away from the wardrobe doors (installed c.4 years ago). Agreed a deal direct with Goodings to have them replaced and these have been delivered and fitted this week. Very pleased with the way this was handled, including taking away the old doors and packaging. Special mention to fitter (Kamil?) who was very professional and a pleasure to work with, but thanks to all.

17 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After moving into our new house we were…

After moving into our new house we were keen to keep the same wardrobes for the dressing room so we decided to have The Goodings Group fit the same wardrobes. We have had an excellent service from quotation to fitting!
From first contacting for a quote the service has been first rate. Everything was done in a timely manner, delivery of the wardrobe parts was on time and carefully put into the room for the fitter to work on. Then the fitter did a fantastic job on fitting the wardrobe and then cleaned up not leaving a trace behind and what a finish!

11 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please avoid, poor installation & poor "customer service"

We have had a few issues with our fitted wardrobes that have been provided by Gooding group.
For the first one they just sent us a "fix it yourself" email with instructions.
Surprisingly this didn't fix it and when someone finally came round the original installer hadn't fitted one of the brackets.
Our communication from Gooding has been poor and any replies we are lucky to receive has been unprofessional, short, too blunt & unfriendly.
Not even a Hi.
We would NOT recommend Goodings.

15 de janeiro de 2024
Avaliação não solicitada
logotipo da Gooding Group

Resposta da Gooding Group

Hi Andrea,

Thank you for taking the time to leave your review.

We value and appreciate your comments. We are always striving to improve and better your experience and we wouldn't be able to do this without your valuable feedback. Please be assured that your feedback has been passed on to all relevant departments for a full review.

Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Tom

Avaliado com 5 de um total de 5 estrelas

Replacement panel for wardrobe

I contacted the Gooding Group because the wardrobe they had fitted 10 years ago needed a new side panel. Matt replied the same day and arranged for a new one. He was so efficient with his quick response and everything was sorted in a couple of weeks. The installer Jack was very professional. I couldn't fault anything. Highly recommended.

22 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing fitted wardrobes

Just had 3 rooms of fitted wardrobes by the Gooding Group. The quality is fantastic and the fitting superb.
Love the tower units complete with drawers and the top shelves.

A place for everything :)
Would definitely reccommend.

11 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor coms… shock

Our fitted wardrobe doors have started to scrape against each other in around 5 months since fitment. We’re no longer able to use it due risk of damaging the sliding doors.

What makes this worse is that I have logged this complaint with Redrow on the 23rd of November and I’m still yet to receive any contact from The Goodings Group. I’ve sent multiple emails to Redrow to follow up and all they’ve said is that The Goodings Group will contact me.

Given how recently the fitted wardrobe was installed, I do not think it’s unreasonable to be contacted in a swift fashion to have the issue fixed.

It’s a shame that my first review has to be so negative but I felt compelled to do so. Communication is such a big part of business and gets overlooked time and time again.

23 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay away from this company

Stay away from this company
DO NOT BUY ANY SERVICE FROM THIS COMPANY!!!
Poor quality of build.
Incorrect size of wardrobe door, awful customer service.
Their fitter missed my appointment multiple times, and not taking any responsibility to fix my build in wardrobe
I can’t use my wardrobe in the last 11 months!!

4 de novembro de 2023
Avaliação não solicitada
logotipo da Gooding Group

Resposta da Gooding Group

Thank you for getting in touch. I am sorry to hear of the experience you have had. Would it be possible to email me on tom.atterton@goodinggroup.co.uk with the site name and house builder your home is through (and your plot number if possible) so I can try and get this resolved for you? Many thanks, Laura

Avaliado com 5 de um total de 5 estrelas

New wardrobes

Great from start to finish from the whole team involved at goodings.

From measuring to our quote to getting them delivered and fitted has been a great experience and we are over the moon with our new wardrobes, they have done a great job. thanks to kamile the fitter for his excellent work.

Its a shame to see other reviews on this as we have had nothing but great service and it does not reflect how professional and efficient they have been for us.

Thank you

27 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disgusting customer service

Disgusting customer service. No updates on our order which we paid in full for. Unanswered requests on updates for weeks at a time. GOODING GROUP lied to us saying a fitter had attended the property to size up the storage. No appology. Only today this information has come to light and I have requested a full refund. Buyer beware, look at other reviews which speak for themselves. What a waste of time and effort.

5 de junho de 2023
Avaliação não solicitada
logotipo da Gooding Group

Resposta da Gooding Group

Hi John,

we are so sorry that you had a negative experience with us. We will look into this feedback further internally to understand the root cause. Kind Regards, the Gooding Team

Avaliado com 2 de um total de 5 estrelas

Be expected to get a unfinished wardrobe

I have ordered a be-spoken fitted wardrobe for my new build house from Gooding Group via the developer.
It costed me £1190 but the fitting is poorly done.
Screw left unfitted, paints are not done properly.

I have raised it through the developer and Gooding's business development manager replied as it is what is expected and refused to follow up.

So, be prepared you will find paints not done and screw unfitted if you decided to order from them.

3 de março de 2023
Avaliação não solicitada
logotipo da Gooding Group

Resposta da Gooding Group

Thank you for getting in touch. I am sorry to hear of the experience you have had. Would it be possible to email me on laura.clayton@goodinggroup.co.uk with the site name and house builder your home is through (and your plot number if possible) so I can try and get this resolved for you? Many thanks, Laura

Avaliado com 5 de um total de 5 estrelas

Brilliant!

Absolutely made up with our fitted wardrobes, they look amazing and we received fantastic customer service throughout the entire process. Thanks so much guys!

2 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor Customer Service

I moved into a new property and the Oak fitted wardrobe was lovely, decided i would like the matching furniture as per the brochure. Called twice in November, was give to begin with the wrong email address and told to email. Heard nothing so went onto FB as their website was under construction and found the correct email address, and left a message 10 days later still no reply. Just tried to ring again and was told all the sales people are out on site so it takes forever for them to answer. All i want is to know what matching furniture / sizes they have and to order it but nobody on the phone can a) send me a brochure of this or b) look it up and tell me the information! I honestly have never had so much trouble trying to buy something!

8 de dezembro de 2022
Avaliação não solicitada
logotipo da Gooding Group

Resposta da Gooding Group

Hi Georgina, please accept my apologies for this lack of communication. If you can send me through your details (builder of your property, site name and preferably plot number) to laura.clayton@goodinggroup.co.uk I will make sure this is picked up ASAP for you? Many thanks, Laura from Gooding

Avaliado com 5 de um total de 5 estrelas

Brilliant from start to finish...

I decided to use Gooding Group to supply and fit bespoke wardrobes in my property. They were brilliant from start to finish, the process was made really easy, there was always someone to answer any questions I had, and the quality and finish of my wardrobes is fantastic. I would recommend.

24 de novembro de 2022
Avaliação não solicitada

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