Great experience when signing up to new membership and served by Viv who was more than helpful and friendly. She even gave me discount on my items as well which was a big bonus ! Credit to the positiv... Ver mais
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Veja o que dizem as avaliações
After having a nightmare between online and Brislington only having some of my items in a bundle. Thankfully cribbs managed to refund my order and repurchase as a bundle as they had my other items. B... Ver mais
A empresa respondeu
Order has never been available for collection and I have been unable to cancel the order so far. Getting no luck from Customer Services or the store directly. Not impressed
Viv served us at the checkout today, and she was absolutely amazing. She was incredibly friendly, patient, and helpful. Even though the store was closing, she stayed behind after her shift to make sur... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Artigos para Acampamento
- Loja de roupas desportivas
- Loja de Bicicleta
- Clube de Escalada
- Serviço de passeio a cavalo
- Loja de artigos de corrida
Sobre GO Outdoors - Cribbs Causeway
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contato
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, Reino Unido
- 01174 506747
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience when signing up to new…
Great experience when signing up to new membership and served by Viv who was more than helpful and friendly. She even gave me discount on my items as well which was a big bonus ! Credit to the positive staff there .
25 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Viv was an absolute star
Viv was an absolute star, loved her energy, can’t we wait to go back and see her again 😁
25 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Not available and unable to canc
Order has never been available for collection and I have been unable to cancel the order so far. Getting no luck from Customer Services or the store directly. Not impressed
17 de agosto de 2026
Viv served me today in go outdoors…
Viv served me today in go outdoors cribbs causeway, viv was very helpful and sorted my membership thank you.
25 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I took my bike in for a some repairs…
I took my bike in for a some repairs and a service. Jordan couldn't have been more helpful. He got the bike back on the road and gave me advice on how to maintain my bike. Great service all round.
22 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Cribbs Causeway
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service
After having a nightmare between online and Brislington only having some of my items in a bundle. Thankfully cribbs managed to refund my order and repurchase as a bundle as they had my other items. Both Brian and Rebecca was extremely helpful and polite, Brian also helped bring all the items through the till and into my car for me. I really felt he went above and beyond for me today in order to get the issue sorted as the main part of the bundle being the tent was no unavailable online.
Thank you so much Rebecca and Brian
18 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Visited your store on 13th August for…
Visited your store on 13th August for some items for my camping trip and was really impressed with the brilliant customer service at the cribbs causeway store. In particular great service from Delia who was kind enough to check over the phone they had the things I was looking for and to put them aside for me until I got there. Very friendly and helpful and exceptional customer support from her and also the young guy who was serving at the checkout that day who helped me with my phone to use Klarna for my checkout. Didn’t get his name, but super helpful and knowledgeable.
I was also impressed with the range of items on sale and the prices; which are very reasonable especially when you sign up for the saving card. Would have no hesitation in recommending this store or returning.
13 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Samuel at the checkout was very helpful when my membership card did not work.
Very pleased with my purchase, found everything I needed.
16 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Sam was really helpful and knowledgeable
Sam was really helpful and knowledgeable
14 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good
Found most of the things I needed. One item that online said was available in store, was not.
Happy overall though. I didn’t need any help as I knew what I wanted.
11 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
5 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service at the store
Viv at Cribss causeway Outdoor center, served us at the checkout today, and she was absolutely amazing. She was incredibly friendly, patient, and helpful.
1 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Viv was very helpful
Viv was very helpful. Especially when looking for my membership number, which had expired in the end.
5 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service
Viv at Cribbs Causeway store was extremely helpful & friendly.
6 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service by Viv
Excellent service by Viv. She made our purchase smooth. She is so kind which made our day!
6 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Viv was fantastic 🙌
6 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful lady who issued the…
The lady who issued the invoice was very helpful and kind.
Thank you
6 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Absolutely terrible online customer…
Absolutely terrible online customer journey!
I ordered a Haven Shelter and two camping chairs in the sale, order click and collect. I got numerous conflicting emails saying of of the two camping chairs is not available, but when I got to the store neither were available and the Haven Shelter was just the side door (not clear at all on the site). I then asked to get everything refunded and got my refund in 3 increments. The refund was also incorrect so had to go on two lengthy calls to finally sort. Customer service teams on the phones and in-store were fantastic, but completely let down by the shoddy online experience
29 de julho de 2026
Resposta da GO Outdoors - Cribbs Causeway
Thank you for taking the time to leave a review.
We are sorry to hear about the issues you expeienced with your Click & Collect order and the confusion caused by the product information provided online. We understand how frustrating it must have been to receive conflicting stock availability updates, only to arrive in store and find the items unavailable and the product description not as clear as it should have been
We are also sorry that the refund process was not handled cirrectly the first time which resulted in further contact being made to have this resolved.
While we are pleased to hear that the customer service that was provided both instore and online was good, its disappointing to hear that the overall experience fell below expectations.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
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