GO Outdoors - Poole Avaliações 

2.853
O TrustScore é 5 de um total de 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Loja de roupas desportivas
  3. Loja de Bicicleta
  4. Clube de Escalada
  5. Serviço de passeio a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Poole

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Reino Unido

  • 01202 013610

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.853)

35.496 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Harry the Hero

At 3:50 on a Sunday I made a call to the Poole store to ask a question about an online order. I spoke to Harry who explained a large price item could not be ordered online due to the size and weight. He explained I could hold one for 48 hours and even checked stock whilst I waited on the phone. I am in store now collecting my new and enormous tent and cannot thank Harry enough for his help and knowledge. Our family camping adventures begin!!

15 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Haleema was very personable and…

Haleema was very personable and informativeand helped us to find exactly what we needed.

13 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant customer service…

Absolutely brilliant customer service from Maleema! She was very positive, offered her help and eager to support all customers she come across. She helped me pick the perfect hiking boot, proving advice about best boot support and socks based on the type of hiking/walking we do. She helped us find microfibre towels as well.

Pleasently surprised at the till that the price was a lot cheaper than expected as there was an extra GO deal on. Overall a very positive experience!

13 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

The staff in the Poole branch are always friendly and helpful. I was looking for a new pair of walking shoes and was served by Haleema. She was super helpful and knowledgeable, real credit to Go Outdoors.
They also have a really good range of clothing and equipment.
Always a pleasure shopping there.

12 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Halaema was very friendly and helpful!

11 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I am awful at decisions!

I am awful at decisions!! Today I needed a new tent and Quinn was SO patient and helpful I actually managed to buy one which I am very happy with instead of giving up …. Again … and going home 🤣 Quinn even carried it to my car. Thank you 😊

12 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I had a great experience at Go Outdoors…

I had a great experience at Go Outdoors Poole yesterday -Maleema was really helpful in the boot section with advising on hiking boots. Will definitely be coming back for other outdoor equipment purchases in the future.

11 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great experience and amazing staff

We had a great experience buying walking boots for myself and my husband. Haleema was extremely helpful and nice. Thank you very much!

11 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Helpful staff

Visited Poole branch today & found everything we were looking for. We were served by Maleema who was very helpful & friendly having a constructive input with our purchase.

11 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thank you harry

Thanks you harry, very helpful with finding things i would of been there all day and good pointers with the socks thank you dear

10 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great Staff

Great place, well spaced out.
Superb and friendly staff. Had a great chat with a shoe guy today and the lady at till (Kim) was pretty patient and sound whilst helping me pack and sort all the bits id bought 👍🏻
Definitely recommend the store.

10 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Member of staff was friendly, gave honest advice and super helpful -Haleema at Poole store

5 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Quinn is a star!

Brilliant help today from Quinn who assisted me chose a Cadac and the associated bits and bobs! So confusing but with Quinn’s help it all made sense. Now if he’d like to come around and help me cook on it that would be excellent! Seriously though, thank you Quinn.

2 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The assistant who helped me choose some…

The assistant who helped me choose some new walking boots

1 de junho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A very excited Maleeva rushed over to the checkout


Maleeva in the boot section was excellent in assisting and advising me in purchasing insoles for my walking boots. I also needed walking socks but my size was not in stock. However whilst at the checkout paying for the insoles an excited Maleeva rushed over having found a pair of socks in my size. Very well done thank you.

22 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fab service and great prices!

I visited this store today as needed some tent bits for our IOW festival trip. A young man called Harry helped me and gave me advice, he was very approachable and friendly! The man on the cash desk was also really helpful. A great store with such great prices when you become a member, well worth the 5.00. Thank you for your service

29 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Signed up for membership online to get…

Signed up for membership online to get 10% discount for a product that I wanted in a local store which showed in stock. Went to order only for the system I could not collect from my local store, nearest store being 30 miles away.
Then went to my local store, found the product only to be told at the til that getting my membership online meant I couldn't use it in store for at least a few days! Person on the til did get my membership prices by getting a manager to apply although had to wait 5 minutes for them to be free. Farcical from end to end

21 de maio de 2026
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thank you for you taking the time to leave a review.

We are sorry to hear of the experience you have received when purchasing the item and with the membership being applied instore, whilst we aim to ensure our stock files are accurately reflected on the website and instore occasionally stock discrepancies can occur. We are pleased to hear that you was able to purchase the item in the wanted store.

Your experience has been highlighted to the relevant teams for improvements to be made.

Kind regards
Nicola
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Dave was great on the till

Dave was great on the till, he was able to raise a question for me with the shop staff for a product I could see myself.

26 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Well stocked store

Well stocked store. We visited as wanted a portable gas bbq and unsure which one would be best for our purpose fortunately shop supervisor's Ben and Quinn were close at hand and asked if we required help. Both were super knowledgeable and went on to sell us a cool box and bbq accessories too. Their service was EXCELLENT and both are an asset to Go Outdoors. If ever you are visiting store and are unsure about your purchase we would recommend seeking their help.

26 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Visited this store and was served by an extremely helpful member. Her name was Haleema, and she deserves a mention because she was very knowledgeable & helpful in helping my husband make the correct decision on which shoes to buy. He felt 2 different sizes fitted him well & both were comfortable. She explained why the smaller size were the correct ones , giving knowledgeable clear reasons. A few days later, one
happy customer with very comfortable shoes and no blisters. Thank you Haleema.

23 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais