Greatmagazines Avaliações 

Absolute shambles. No customer service skills what so ever. I signed up via 20cogs.co.uk and saw what I thought would be a great deal on magazine picture arrow crosswords at £2.40. Cancel at any time. Perfect. Or so I was led to believe...

What a big fat lie that was! I signed up mid September, so I missed that edition. It was only when I checked my bank account and saw I had two payments taken out of my account in September, one under Great Magazines and another under Bauer Media... So I wrote querying... Their reply... Apparently I'd signed up to an annual subscription?!

What the actual...?! I've checked my order confirmation, my welcome email, their website and NOWHERE does it state that I signed up to a 12 month subscription! I've asked and asked them to cancel- as according to their website you can write to them to cancel at any time... but their replies have stayed they can't because I haven't paid the minimum required number of payments!

I've had a gutsful and have screenshot their ts and cs along with a screenshot of their OWN website saying that they have a high volume of cancellations :') haha, I wonder why?!

I've learnt the hard way. If they do not cancel my reoccurring payment, I will be contacting the necessary ombudsman and trading standards to fully investigate their misdemeanors and shocking, false and misleading advertising.

Stay well clear of this company, DO NOT GIVE YOUR BANK DETAILS AS THIS WILL SET UP A REOCCURING PAYMENT WHICH YOUR BANK WILL NOT BE ABLE TO STOP!

Can anyone give me some advice as to trying to cancel a gardening magazine. They are so crafty as they have stitched everything up very tightly leaving you with no option to cancel. I pay with Paypal so I have tried to cancel there. To be fair it does now say that the payment is inactive but I'm not sure if I trust this. It may be referring to another subscription I once had!

Subscribe to MCN which is supposed to arrive on Wednesday but never does. Overseas customer services just read off a sheet (sorry wont happen again) but always late which is a waste of time!

I have twice ordered back issues from their website and have yet to receive either order. When I emailed them - they were incredibly unhelpful. They made me list the issues I had ordered (despite the fact they were already in the confirmation emails I'd attached) and then proceeded to tell me I'd missed the window for flagging it up so they couldn't do anything.
They seem to think it's perfectly acceptable to take over £50 off me and give me nothing in return. Twice. You're better off looking on ebay!

Terrible customer service who not resolve your issue and keep charging you. Do not use.

Trying to login in the app but they said I need this mysterious customer number to register. Erm I'm already paying, so that's on them for not sending it to me.

on trying to cancel i was reminded that it was for a 12 month contract
in the few months it has been operational i have had 3 no shows and late deliveries IE instead of starting on Saturday it arrives 4 days later
I do realise there is a problem with the mail which is not there fault
But as i have honoured my part of the contract and they have not where does the blame lie
I only signed up because of the virus and being 78
and on shielding ,if I look out my window across the street yes there is a newspaper shop

To be honest one star is too much!My daughter bought me a subscription to Take a Break monthly starting with September issue ,it's been in the shop's for over a week now and my magazine has not been delivered,after a phone call they said it would be with me 1st Sept, which it didn't arrive phoned earlier to be told wait another week.I said what that means it's been on sale in the shop's for 2 weeksand you advertise its straight from the publisher, lady I spoke to on phone just repeats herself .I am very disappointed and would not recommend this company to anyone.Just go to your local shop and buy it .

A scam! Charged me for 12 month subscription, when I subscribed for 1 month. Will not return me my money! Awful service! Avoid at all costs!

Had subscriptions bought for 2 different publications (in print format) as a gift.... i then started receiving 2 of the same publication ..ok simple fix i thought ...many many ( 15 i think ) phonecalls later and they still couldn't rectify the issue !!! Or said its now sorted etc. I even spoke to a 'manager' which gave me a glimmer of hope ... but implied it must have been the gifters error!!! ( it wasnt we checked the invoice)!!! sadly i carried on receiving 2 copies of the same magazine for 6 months and it was never rectified !!!!!! ! Needless to say i cut my losses and will never deal with this shower of S***t company ever again! How i kept a civil tongue in my mouth i will never know ! Please avoid for your own sanity !

Ordered a 6 month subscription. Haven’t received the last 3 months of the subscription, spoke to 3 agents who didn’t realise the delivery address was wrong, told me wrong dates. 4th agent then realised and wouldn’t put me through to a supervisor or complaints team to log a complaint. 5th agent spoke to very rude on the phone, wouldn’t put me through to a supervisor and asked me why giving me 1 months free subscription wasn’t enough... Am currently awaiting to hear from the complaints team. Do not buy from this company you will have a horrendous time!!!

A complete scam, I called up to cancel before the end of the month, was told I couldn’t for another week, called back a week later was told that it had been cancelled the previous time I called and I would not be charged, however I was charged after multiple emails and sending proof they’d taken the money from my account I received an email a month later explaining they had no record of this transaction! But assured me it was cancelled just had to go through the bank to get my money back and told that from looking at my account the direct debit had still not been canceled!!!

Dreadfully slow CAR subscription delivery, mag would be gone from local shelves by the time it arrived. For digital version, unbelieveably it was worse, yearly subscription would self cancel numerous times over the year, excuses were comical. Avoid

Ambiguous subscription model for Empire Magazine which resulted in me being charged twice. When I complained about this I was not even offered an apology let alone a refund of my money.

It seems you are mostly likely to be stung by this with gift subscriptions, as you have the option to set a start date for the subscription. This functionality appears to not work.

They are sharks. Avoid.

Subscribed to Total TV for a year in February. Since then four issues have failed to arrive. I've had enough now and would like to cancel However, they make that very difficult. Can't even see an option to do so on their 'manage' my account page!
Further problems: eventually managed to speak to a person. He also tried to talk me into giving them another chance but I made it quite clear that I had definitely decided to cancel. He said he would forward the matter to another office and they would confirm it to me. I then got another email once again offering me an extension before I cancelled. I replied right away saying (for the nth time!) No thanks I want to cancel. All I got in reply was yet another automated reply. My conclusion is: avoid this lot like the plague. Once you subscribe there is no way out!!

I opted for a yearly digital subscription for Anglers Mail. Paid via card. Got confirmation email with personal member number. Followed instructions to no avail. Sent email, no reply, made phone call no answer. Rang bank, told them problem and wanted my money back; no problem, sorted. Whole process was done within 6 days. In this day and age of technology there is no valid excuse, even with Covid-19 around, to delay this service.

Rang to cancel as there was no other way to stop subscription. Was assured that it would be stopped but they carried on taking DD.
Avoid buying from them, and if you have made the same mistake as me, make sure you cancel DD and notify them in writing.

Beware of the Tesco Clubcard partner pricing! I costed up a yearly subscription to a gardening magazine at a cost of £62 which was very reasonable. I then converted £21 of Clubcard vouchers into £63 for use as a voucher code - brilliant I thought! Only to find out once I received the redemption link that the price went up to £110 just because of it being a Tesco Clubcard affiliate link. I am now left with £63 of useless vouchers for this company as I can’t get them refunded. I find this price gouging practice to be thoroughly appalling! 😡

Well, I wish I’d have saved myself time and checked the reviews prior. Misleading and dishonest company, that have done everything that they can to prevent cancellation of a given subscription. Why not spend that effort and time into developing a half decent service instead? Absolutely bemused by the thought process here. Stay well clear, don’t even get involved.

We subscribed to a TV Guide and the first copy we received was in the middle of the week so that we had to buy the magazine from the newsagents. This week's programs finish today and no new magazine. What is the use of that. I have had to order regular copies from local newsagent.Great Magazines say they need 14 days to reply to complaints