The ground coffee advent calendar arrived quickly and looks gorgeous. Love the design and reusability of the box. Obviously haven’t tried the coffee just yet but have high hopes as everything Grind pr... Ver mais
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Veja o que dizem as avaliações
I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... Ver mais
A empresa respondeu
I thought that Grind would be my go-to web based coffee & took out a bean subscription. This worked ok for a while until I tried to add a bag of ground. This proved impossible & ended up with me inadv... Ver mais
A empresa respondeu
I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Escrito pela empresa
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Informações de contato
8-10 New North Place, EC2A 4JA, London, Reino Unido
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4,1
Muito Bom
13 mil avaliações
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Lack of packaging
Ordered a couple of coffee tins which arrived dented due to lack of packaging. Have ordered in the past with no issues but won't bother with tins from now on.
16 de agosto de 2026
Resposta da Grind
Hey, thanks for leaving us your review - although we're sorry to hear about your dented tins - we'd be happy to help further if you can please pop us through a photo of your tins to shop@grind.co.uk ✨
Very cute Miffy
Very cute Miffy
Arrived swiftly and well packaged
Have not used yet but it looks beautiful
16 de agosto de 2026
Item arrived damaged
Item arrived damaged. No reply to Instagram DM to rectify situation, but they want me to leave them a review.
16 de agosto de 2026
Resposta da Grind
Hi Hannah, thanks for leaving us your review - although we're so sorry your item arrived damaged on this occasion. I can see you're already in communication with a member of our team, so hopefully this issue is resolved for you shortly.
Best subscription coffee in London.
Best subscription coffee in London.
Their customer service is attentive and quick to respond.
I've had two occasions of missed delivery, but the CS team gets it sorted quickly. Thank you.
14 de agosto de 2026
Avaliação não solicitada
Great quality
I am delighted with the limted edition Miffy cups and coffee tin. They are superb quality items. They arrived quickly and were very well packed
16 de agosto de 2026
Items as expected and arrived promptly…
Items as expected and arrived promptly with good communication throughout- the limited edition Miffy range is lovely and well made items (the cap & coffee tin are fab). Always use the standard coffee and also now their decaf for filter machine.
15 de agosto de 2026
Really good coffee and very helpful…
Really good coffee and very helpful customer service.
8 de agosto de 2026
We ordered a Snoopy cafetiere from…
We ordered a Snoopy cafetiere from grind a few months ago and absolutely loved it, the design is so cute!
One day I noticed there was a hairline crack in the glass so we were gutted!
I emailed customer support and spoke with Antonia and they were brilliant and offered to send a replacement! So we were over the moon 😁
Would definitely use the company again (need to order some of the miffy collection!) ❤️
20 de agosto de 2026
Avaliação não solicitada
Quick delivery
Quick delivery, good quality products, they are constantly coming up with new products and special offers for both new customers and returning subscribers. Nothing to fault!
2 de junho de 2026
top of the pods split quite often and…
top of the pods split quite often and leave an ashy taste. Not sure if it's just when you're doing pods back to back they can't handle the heat but I'll be going back to Nespresso pods and dealing with the recycling process over these.
13 de agosto de 2026
Resposta da Grind
Hi Robbie,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve experienced issues with the pods splitting and affecting the taste of your coffee.
We’d really like to look into this further, as this isn’t the experience we want for our customers. If you could contact our Customer Experience team at shop@grind.co.uk with your order details and, if possible, a photo of the affected pods, we’d be happy to investigate this with you.
We also appreciate your feedback around the pods being used back-to-back and the recycling process, and we’ll make sure this is shared with the relevant team.
Miffy collab is gorgeous
Miffy collab is gorgeous. Quick delivery. Coffee smells and tastes lovely.
14 de agosto de 2026
Damaged
I ordered the two Miffy mugs and one of them came with a part of Miffys face scratched off.
14 de agosto de 2026
Resposta da Grind
Hi Gabi,
We’re sorry to hear that one of your Miffy mugs arrived damaged. We’d be happy to look into this for you and see how we can help.
Please get in touch with our Customer Experience team at shop@grind.co.uk with your order number and a photo of the damaged mug, and we’ll be able to look into this further for you.
We look forward to getting this resolved for you.
Ordered and paid for next day delivery…
Ordered and paid for next day delivery on Saturday 15 Aug but delivered on Wednesday19 ?? How is that next day delivery / missed my daughter’s birthday! Not impressed. Contacted them and not heard anything
14 de agosto de 2026
Resposta da Grind
Thanks for leaving us your review, although we're sorry for any inconvenience caused by this!
I can see our team got back to your email last week - so hopefully you did receive our reply!
Just to note, all Next Day delivery orders placed outside of Mon-Friday are despatched on the next working day, but we can only apologise if the delivery was then delayed by the courier on this occasion.
Love the whole set of Miffy
Love the whole set of Miffy - Grind coffee set
Thank you
13 de agosto de 2026
At home on the go or in one of your…
At home on the go or in one of your coffee shops (Liverpool St & Elena are the best!) Grind coffee is the best.
6 de agosto de 2026
This was a gift
This was a gift. The box is covered with Grind branding. No chance of keeping it a secret
13 de agosto de 2026
Resposta da Grind
Hi Rebecca,
Thank you for your feedback, and we’re sorry the packaging gave the surprise away!
All of our boxes currently feature Grind branding, and we don’t currently offer gift wrapping as an option. That said, we completely understand how this could be an issue when ordering a gift, and we’ll be sure to pass your feedback on to the relevant team for consideration.
We hope the recipient still enjoyed their Grind gift!
Matcha is good but tea set could be better
Customer service response is quick - based on one enquiry I made so far.
I ordered the matcha tea set. I have only used the whisk once but the needles are already breaking and coming off. Not sure it will last the next 29 servings I have yet to make. The bowl itself is nice and roomy however, I now think it's too smooth for matcha preparation - but that's just my preference.
The matcha is nice though as expected with its price point.
3 de agosto de 2026
Resposta da Grind
Hey Leda, thanks for leaving us your review - although I'm sorry to hear about this issue with your matcha whisk! I can see you're already in communication with one of our team about this issue, so hopefully we can find a resolution for you asap! ✨
Lovely pressie to myself!
I am thrilled to bits, quick delivery and a really cute gift just for me.......the coffee is lovely too.x
13 de agosto de 2026
Smart packaging
Quick delivery, very nice packaging with a cup and coffee tin that go with my pink bean grinder. All that I need to do now is brew a coffee!
12 de agosto de 2026
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