I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected… BUT I’m absolutely in love with my new bed and bedsi... Ver mais
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Veja o que dizem as avaliações
Really fantastic customer service, it was so refreshing to buy from a company who actually cares. I had a minor issue which was resolved promptly and the Grosvenor team really went out of their w... Ver mais
A empresa respondeu
Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... Ver mais
A empresa respondeu
Sales Team (Furniture Team) were very helpful before Order and After order. Quality of product is very good. Delivery was in time. Sales team (Furniture Team) were also helpful in assembly instruction... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Informações de contato
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, Reino Unido
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
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What a fantastic company toeal with.
What a fantastic company to deal with.
From start to finish the process was amazing, fast delivery quality headboard,highly recommend Grosvnor Furniture.
11 de junho de 2026
Resposta da Grosvenor Furniture
Hi Anna,
Thank you so much for your wonderful review and for choosing the Eloise French Whitewash Ash Upholstered Divan Base & Headboard.
We're delighted to hear that you found the whole process amazing from start to finish and that you were pleased with the quality of your headboard and the fast delivery.
Your recommendation means a great deal to our team, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Absolutely delighted with both the…
Absolutely delighted with both the service and the quality of my purchase.
I originally ordered a headboard and absolutely love it. After placing my order, I called for some advice on matching bedside tables and had the pleasure of speaking with Simon. He was incredibly helpful, knowledgeable, and took the time to guide me through the options without any pressure.
Communication throughout was excellent, with quick responses and regular updates regarding delivery. What really stood out was being able to speak to a real person who genuinely wanted to help, rather than being directed to automated systems or waiting days for a response.
The customer service has been exceptional from start to finish, and the products themselves are beautiful and represent fantastic value for money. It’s rare these days to find a company that combines high-quality products with such personal and attentive service.
A huge thank you to Simon and the team. I wouldn’t hesitate to recommend them and will certainly shop with them again.
6 de junho de 2026
Resposta da Grosvenor Furniture
Thank you so much for your wonderful review, Sarah.
We're absolutely delighted to hear how pleased you are with your Clementine French Whitewash Oak Upholstered Divan Base Headboard and that you've since chosen our Louis Oak Bedside Tables to complete the look. We're looking forward to delivering them to you later this week.
It was a pleasure speaking with you and helping you find the right pieces to complement your bedroom. We always aim to provide friendly, knowledgeable advice without any pressure, so it's fantastic to hear that you felt supported throughout the process.
Your comments about our communication and customer service mean a great deal to us. We believe customers should be able to speak to a real person who genuinely wants to help, and we're delighted that this made such a positive difference to your experience.
Thank you again for your kind words, your trust in us, and for taking the time to share your feedback. We truly appreciate your recommendation and look forward to helping you with any future furniture purchases.
Warm regards,
Simon & The Grosvenor Furniture Team
Really good experience
Really good experience. First time ordering from this company. I ordered a bed and then couldn’t take delivery so they held it for me until I was able to accept it. Easy customer service and very responsive.
19 de abril de 2026
Resposta da Grosvenor Furniture
Hi Hannah,
Thank you for your lovely review.
We're delighted to hear that your first experience with us was such a positive one. We always try to be as flexible and accommodating as possible, so we're pleased we could hold your order until you were ready to take delivery.
We're also glad we could assist when you decided to change from the Clementine bed to the Eloise bed, and we hope you'll be delighted with your new choice when it arrives.
Thank you again for your kind words and for choosing Grosvenor Furniture. We truly appreciate your support.
Kind regards,
Sarah
Customer Service
We’ve been very happy with the service…
We’ve been very happy with the service and the bed is gorgeous! My daughter loves it.
25 de maio de 2026
Resposta da Grosvenor Furniture
Hi Michaela,
Thank you so much for your lovely review. We're delighted to hear that you're happy with both the service and your Mahogany Lille Upholstered Bed. It's especially wonderful to know that your daughter loves it!
We really appreciate you taking the time to share your experience, and we hope the bed brings many years of comfort and enjoyment.
Kind regards,
Sarah
Customer Service
Quick communication
Quick communication, kept me updated regularly regarding delivery. Delivery drivers really helpful. Headboard fantastic quality, absolutely thrilled!
31 de maio de 2026
Resposta da Grosvenor Furniture
Hi Claire,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with the communication throughout your order and that our delivery team was helpful. It's especially great to know that you're absolutely thrilled with the quality of your Clementine French Whitewash Oak Upholstered Divan Headboard.
We truly appreciate your feedback and hope you enjoy your new bed for many years to come.
Kind regards,
Sarah
Customer Service
Great service
We bought our bed in 2019 and loved it, but waited until 2026 to get some matching bedside tables. The team were really helpful in telling us which would look best with our bed, and they delivered really quickly. They look beautiful together. Thank you!!
30 de maio de 2026
Resposta da Grosvenor Furniture
Hi Catherine,
Thank you for your lovely review and for returning to Grosvenor Furniture after all these years.
We're delighted to hear that you're still enjoying your French Oak bed that you purchased in 2019 and that our team was able to help you choose the perfect French Oak Louis bedside tables to complement it. It's wonderful to know that the pieces look beautiful together and that you were pleased with the speedy delivery.
Thank you for your continued trust in us. We hope you enjoy your completed bedroom furniture set for many years to come.
Kind regards,
Sarah
Customer Service
The staff were very helpful & dealt…
The staff were very helpful & dealt with my problem of placing the order due to cookie settings,swiftly.They checked if my problem was dealt with & also if the delivery day suited me.
The side tables I bought is also of high quality.
I would highly recommend Grosvenor Furniture to anyone.
21 de maio de 2026
Resposta da Grosvenor Furniture
Hi Pratiba,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our team was able to help resolve the ordering issue quickly and keep you informed throughout the process.
We're also pleased that you're happy with the quality of your Lille French Limed Oak Two Drawer Bedside Tables. Providing both excellent customer service and high-quality furniture is what we strive for, so it's great to know we've met your expectations.
Thank you for your recommendation and for choosing Grosvenor Furniture. We hope you enjoy your new bedside tables for many years to come.
Kind regards,
Sarah
Customer Service
Amazing customer care and products!
The 2 French style limed oak bedside tables are really lovely , they are sturdy, well made and match the bed perfectly. But the best part was the customer service I received from Grosvenor furniture.
I initially had a problem with my Apple Pay on their website and as the items were on sale did not want to miss that window! Whether it was speaking on the phone to a lovely lady ( don’t know her name) or receiving emails from Simon who was helping me with the order ! their customer service was amazing even checking to the very end that my order had gone through correctly and that I was happy with everything! I would definitely buy from this company again!
12 de maio de 2026
Avaliação não solicitada
Resposta da Grosvenor Furniture
Dear Julia,
Thank you so much for your wonderful review.
We're delighted to hear that you're so pleased with your Louis Oak French bedside tables and that they match your bed perfectly. It's great to know that you found them sturdy, well-made, and exactly what you were looking for.
Thank you also for your incredibly kind comments about our customer service. We understand how stressful it can be when a payment issue arises, especially when you're trying to secure a sale price, so we're very pleased that we were able to help and ensure everything went through smoothly. Your feedback about both our phone support and email communication means a great deal to us.
We truly appreciate you choosing Grosvenor Furniture and are grateful that you took the time to share your experience. We hope you enjoy your new bedside tables for many years to come, and we look forward to helping you again in the future.
Kind regards,
Sarah
Customer Service
Fantastic communication
Fantastic communication, with customers, orders on line! Delivery very quick ( DPD delivered with care & friendly ). Over the moon with chairs, very high quality and go perfect with my oak table 🤩
23 de maio de 2026
Resposta da Grosvenor Furniture
Thank you so much for your wonderful review, Mary!
We're delighted to hear that you were pleased with our communication and the delivery service from DPD. It's fantastic to know that you're over the moon with your Broadway Natural Linen Dining Chairs and that they pair so perfectly with your oak table.
We really appreciate you taking the time to share your experience, and I'll be sure to pass your kind comments on to the team.
Thank you again for choosing Grosvenor Furniture. We hope you enjoy your new dining chairs for many years to come!
Kind regards,
Sarah
Customer Service
Delivery was changed and then i…
Delivery was changed and then i received 1 defective chairs out of 4 (the chair is diffrent than the 3 others)
11 de maio de 2026
Resposta da Grosvenor Furniture
Hi Clarisse,
Thank you for your review.
Following our previous response, we received photographs of the chair in question and investigated the issue. Our team arranged for a replacement seat pad to be sent to you to ensure the matter was resolved as quickly as possible.
Upon reviewing the images provided, it appears that the seat pad had been assembled incorrectly, which caused the chair to appear different from the other three. We are pleased that we were able to identify the cause and assist with resolving the issue.
We apologise again for the one-day delivery delay and appreciate your patience throughout the process.
Kind regards,
Sarah
Customer Service
Great product and prompt delivery
Great product and prompt delivery. Also very good communication
11 de maio de 2026
Resposta da Grosvenor Furniture
Thank you for your kind review, Mr Clark.
We're delighted to hear that you're pleased with your Bellagio Natural Oak Melamine Square Dining Table and that you were happy with both the delivery and communication throughout your order.
We really appreciate you taking the time to share your feedback and hope you enjoy your new table for many years to come.
Kind regards,
Sarah
Customer Service
All’s well that ends well
All’s well that ends well, and I have my lovely bed, but it was all a bit chaotic.
At the time of placing my order, I was asked if I’d prefer Thursday or Friday delivery. I said Thursday.
On Tuesday evening I received an email to tell me it was arriving on Wednesday…
They said I’d hear from the driver in advance. I prepared the room, no call came, finally called the courier and they said no it wasn’t coming that day, OR the next, but the Friday. This really didn’t suit but I rearranged my life to make it. Then on Thursday I got a text to say could I actually receive it that day instead. I was delighted and cleared the way again. Then got another text to say it would be Friday after all.
They were great when they did get here. Set the bed up for me in no time. And I spoke to people all the way along, and they were nice people. It was just, as I say, a bit chaotic.
11 de maio de 2026
Resposta da Grosvenor Furniture
Hi Claire,
Thank you for taking the time to leave such detailed feedback.
We’re delighted to hear that you’re happy with your Eloise bed and matching bedside tables, and that the delivery team assembled everything quickly for you once they arrived.
We’re very sorry for the confusion and inconvenience caused by the changing delivery schedule and mixed updates you received beforehand. Unfortunately, this was due to issues with our third-party courier’s scheduling and communication, which we completely understand must have been frustrating and disruptive for you.
We do appreciate your patience and understanding throughout the process, and we’re pleased that everything was resolved in the end and that you are now enjoying your new furniture.
Thank you again for your order and support.
Kind regards,
Sarah
Customer Service
Service was good
Service was good , bed is good quality delivery and communication also good would definitely recommend
9 de maio de 2026
Resposta da Grosvenor Furniture
Hi Steve,
Thank you for taking the time to leave us such a lovely review.
We’re really pleased to hear that you’re happy with the quality of your Celeste French Oak Upholstered High Foot Board Bed and that you were satisfied with both the delivery and communication throughout the process.
Your recommendation means a lot to us, and we truly appreciate your support.
Kind regards,
Sarah
Customer Service
Fantastic all round
Great products, good prices, excellent value for money. Quick & easy to order, good comms and fast delivery. Fantastic all round. Would highly recommend!
16 de maio de 2026
Resposta da Grosvenor Furniture
Thank you so much for your wonderful review, Clare! We’re delighted to hear you were happy with your French Oak Louis bedside tables and that you found the whole experience — from ordering to delivery — quick and easy.
We really appreciate your recommendation and kind words about our products, pricing and service. We hope the bedside tables look perfect in your home, and we look forward to serving you again in the future!
Have a lovely Bank Holiday weekend.
Kind regards,
Sarah
Customer Service
Quality bed frame and service
Very good communication with the company. They kept me informed about the delivery and I’m very happy with the service. The bed frame is of very good quality and is as shown in photos. I’m very impressed and will not hesitate purchasing from this company again.
6 de maio de 2026
Resposta da Grosvenor Furniture
Thank you so much for your wonderful review, Suzanne.
We’re delighted to hear that you’re so pleased with your Lille French Limed Oak Upholstered Low Foot Board Bed and that our communication and delivery updates helped make the experience a positive one.
It’s great to know the quality lived up to your expectations and matched the photos shown online. Your kind comments mean a lot to our team, and we truly appreciate your support.
We look forward to helping you again in the future.
Kind regards,
Sarah
Customer Service
Amazing Service
Quick delivery lovely drivers who dropped my furniture off too. Very polite and helpful. Thank you so much I will be back for more furniture.
15 de maio de 2026
Resposta da Grosvenor Furniture
Thank you so much for your lovely review, Stephanie.
We’re so pleased to hear you were happy with the service and delivery of your Eloise French Whitewash Ash Upholstered Divan Base & Headboard. We’ll also be sure to pass your kind comments on to our delivery team — they’ll be delighted to hear they made such a positive impression.
Your support means a great deal to us, and we look forward to welcoming you back again for more furniture in the future.
Kind regards,
Sarah
Customer Service
Beautiful quality furniture
Beautiful quality furniture. Easy online service. Great communication regarding delivery
5 de maio de 2026
Resposta da Grosvenor Furniture
Thank you for your wonderful review, Rebecca.
We’re delighted to hear you’re pleased with your Richmond Shagreen Dressing Table and matching Chest of Drawers. It’s great to know you found the online ordering process easy and that our delivery communication kept you well informed throughout.
Your kind comments about the quality of the furniture mean a lot to us, and we truly appreciate your support.
Kind regards,
Sarah
Customer Service
the bed is amazing
the bed is amazing, great design and easy to set up. There was slight mix up with the delivery however this was rectified swiftly
4 de maio de 2026
Resposta da Grosvenor Furniture
Thank you for your lovely review, Yasmine.
We’re so pleased to hear you’re loving your Mahogany Lille Upholstered Bed and found it easy to assemble. It’s great to know the design met your expectations too.
We also appreciate your understanding regarding the slight delivery mix-up, and we’re glad our team was able to resolve this quickly for you.
Thank you again for your support, and we hope you enjoy your new bed for many years to come.
Kind regards,
Sarah
Customer Service
Resposta da Grosvenor Furniture
Hi Daniel,
Thank you for your kind review! We’re so pleased to hear you’re happy with your Richmond Shagreen Lamp Tables and that you had a great experience with our service.
We really appreciate your support and hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Excellent customer service & delivery
Excellent customer service & delivery. Friendly staff & quality product. Very satisfied & will definitely order again. Would highly recommend.
28 de abril de 2026
Resposta da Grosvenor Furniture
Thank you so much for your lovely review, Jackie.
We are delighted to hear that you are pleased with your Eloise Limed Ash Upholstered Low Foot Board Bed and that you were happy with both our customer service and delivery team.
Your kind comments mean a great deal to us, and we truly appreciate your recommendation. We look forward to assisting you again in the future.
Kind regards,
Sarah
Customer Service
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