It took 3 weeks to receive my refund after contacting Customer service numerous times, also paid to send 1st class recorded delivery and they received the following day. After chasing they had to ask... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
It took 3 weeks to receive my refund after contacting Customer service numerous times, also paid to send 1st class recorded delivery and they received the following day. After chasing they had to ask... Ver mais
A empresa respondeu
I’ve been a loyal Gypsabella customer for years and absolutely love the brand. Unfortunately, my order #130639 arrived missing two pieces, leaving both of my outfits incomplete. I’ve reached out sever... Ver mais
A empresa respondeu
Fast delivery and lovely quality items would 100% order for an occasion again! Recommended to all my friends!! And can’t wait to wear my dress on my first girls holiday in 10 years ❤️
Beautiful clothes! I wouldn't normally write a review like this but I think it's really important. I ordered the pretty co-ord piece but unfortunately it didn't fit me right. I sent it back and they... Ver mais
Your go to fashion brand for all things EXTRA! We pride ourselves in selling special, unique pieces that are truly outstanding and represent our brands personality. We continue to release new collections that are independently designed by us & made in the UK, with YOU in mind.
Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 65% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I placed my order on August 7th and still have not received my package or any proper response from the company.
The order was supposed to be shipped via DHL express, but the tracking information only shows that a shipping label had been created. There has been no further update.
I have tried contacting the company multiple times by email, instagram and TikTok. At this point I’m extremely disappointed and honestly desperate for an update. I just want to know where my order is and when I can expect to receive it. Because I’m going on holiday in 3 days…
Great communication about my preorder and gorgeous dress
Quality is amazing, next day delivery is next day.
Diseños muy novedosos y originales, con un patronaje que sienta de maravilla y tejidos muy bonitos.
Hace tiempo que no encontraba un sitio con ropa tan original, diferente y bien hecha.
Un 10
My experience is great with Gypasbella. I have ordered a few items over the past few months. The sequin co ords are such good quality and price point for the work/stitching involved. The designs are unique and beautiful.
The customer service is great. I had ordered a top/skirt combo which hadn't been dispatched yet and I saw them selling it in another colour which I preferred, so I emailed back and asked to cancel my order and within 24 hours I had a refund and a reply from customer service. I then bought the new colour. Can't fault them in any way. Not many companies would do this for you.
Quality of clothes are very good and customer service friendly.
I brought the khaki sequin dress - ordered the day presale opened and waited over a month for it to arrive which was to be expected. However when it arrived the quality was significantly lower that the pictures displayed. The trim was visible below the sequin line, half of the sequins have been cut so are no longer round, the tassels started falling off the moment it came out of the packaging and theres a silvery glue all over like a snail has been on it. Wouldnt recommend or buy again.
I love this brand; I’m buying loads of things and I’m really pleased with them
Great communication, stunning outfits such good quality !!
The best service as always.
Ordered a few pre order items they all came within the stated time frame and are absolutely perfect amazing customer service from Christina too X
Beautiful clothes! I wouldn't normally write a review like this but I think it's really important. I ordered the pretty co-ord piece but unfortunately it didn't fit me right.
I sent it back and they immediately issued me a refund which is rare in the online retail space! So thankyou Gypsabella. I'll definitely be ordering again x
Simply stunning 😍. Received my ATHENA order today. Originally got the size 12 but returning so re ordered the 10 as wanted it more fitted. It fits lovely slight stretch in material, the necklace really elevates the outfit but can be worn without. I can’t wait to wear it on holiday. 🫶
Delivery was fast, but mailman didn’t deliver the package because „nobody was home” when that’s not true, she was talking with my mom and didn’t tell her she had a package. On the note in mailbox said we can pick it up from monday which I also don’t understand because if the package is not delivered that morning, why can’t I pick it up that day few hours later. Other downside is paying additional 20 euros on top of my order and shipping which was disappointing.
Any special event this is my go to ! Clothes are always the best quality and true to size. Forever my fave place to order from and the owner is so kind !
Absolutely love my dress got loads ov compliments and i feel amazing init thank you will definitely be ordering again when something catches my eye ❤️🤘🏻
I have ordered a set from lebanon and i absolutely in love with it😍 you can find unique pieces that you can’t find anywhere’s else😍😍😍
First time ordering and i‘m amazed! not too expensive pretty afordable for such special and ordinary pieces! amazing quality and very fast shipping (mind you i live in switzerland and stuff from here doesn‘t even arrive that fast haha!)
definitely gained a returning customer <3
Amazing quality 🥰 absolutely love ever item not stopped buying from and love how new items come out so often x amazing brand ❤️
I ordered a set total cost £120 I received on the Wednesday returned on the Friday paid £11 signed for return, they received and signed for Monday last week was had no acknowledgement, the slip was in with the trousers and top with my details on.
I returned as the trousers were see through and the quality of the trousers for £60 wasn’t good. Reading reviews it looks like they keep in touch when you pre order items or order but lack customer service for returns. I read you can’t email until it’s 14 days, but given the cost of items you should get acknowledgement. Especially when your paying postage and in my case £11 as I s
Didn’t trust sending any other way. It’s Put me off buying anything from here purely due to the lack of customer care re returns. I have also taken my own pictures and videos of my items when packaging them. Given the lecture about how they check items etc another reason I’ve taken my own evidence and paid high postage. Some people I assume take the mick but not everyone.
Hopefully they will get back to me. And let me know when I will get my refund ☺️

Resposta da Gypsabella Official
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