Gypsabella Official Avaliações 

549
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I’ve been a loyal Gypsabella customer for years and absolutely love the brand. Unfortunately, my order #130639 arrived missing two pieces, leaving both of my outfits incomplete. I’ve reached out sever... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

It took 3 weeks to receive my refund after contacting Customer service numerous times, also paid to send 1st class recorded delivery and they received the following day. After chasing they had to ask... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing quality! Beautiful clothing spent over £500 on holiday outfits and everything fit perfectly! Over the moon with all my purchases xxx

Avaliado com 5 de um total de 5 estrelas

Beautiful clothes! I wouldn't normally write a review like this but I think it's really important. I ordered the pretty co-ord piece but unfortunately it didn't fit me right. I sent it back and they... Ver mais

Detalhes da empresa

  1. Loja de Roupas
  2. também em
  3. Design de Moda

Escrito pela empresa

Your go to fashion brand for all things EXTRA! We pride ourselves in selling special, unique pieces that are truly outstanding and represent our brands personality. We continue to release new collections that are independently designed by us & made in the UK, with YOU in mind.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

549 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 65% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(549)

177 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Need to rethink customer care on returning items

I ordered a set total cost £120 I received on the Wednesday returned on the Friday paid £11 signed for return, they received and signed for Monday last week was had no acknowledgement, the slip was in with the trousers and top with my details on.
I returned as the trousers were see through and the quality of the trousers for £60 wasn’t good. Reading reviews it looks like they keep in touch when you pre order items or order but lack customer service for returns. I read you can’t email until it’s 14 days, but given the cost of items you should get acknowledgement. Especially when your paying postage and in my case £11 as I s
Didn’t trust sending any other way. It’s Put me off buying anything from here purely due to the lack of customer care re returns. I have also taken my own pictures and videos of my items when packaging them. Given the lecture about how they check items etc another reason I’ve taken my own evidence and paid high postage. Some people I assume take the mick but not everyone.
Hopefully they will get back to me. And let me know when I will get my refund ☺️

15 de julho de 2026
Avaliação não solicitada
logotipo da Gypsabella Official

Resposta da Gypsabella Official

Hello Katie

Thank you for taking the time to leave a review.

I can see that your refund has been processed on our system.

Our current return processing timeframe is 14 working days from the date it is delivered back at our warehouse, I can see that your return was processed within this timeframe, and earlier than the full 14 working days.

We are working on speeding this process up, and we thank you for your feedback.

Kind Regards
The Gypsabella Team

Avaliado com 5 de um total de 5 estrelas

INCREDIBLE quality

INCREDIBLE quality. I ordered on pre-order a beautiful two piece set. I am blown away by how beautiful it is and how great the fabric is. Will return for more purchases

27 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No order but took money

no response back to any of my emails since Thursday about my dress that hasn’t been sent out even tho the website states 48hours to receive a reply the customer service has been shocking would not recommend ordering from this company .

27 de julho de 2026
Avaliação não solicitada
logotipo da Gypsabella Official

Resposta da Gypsabella Official

Hello Naomi

Thank you for taking the time to leave a review.

I can see that you placed an order on 16th July, and your order was delivered to you on 17th July. You had placed the order for the incorrect size so we arranged an exchange for you.

I can see that there was multiple email threads regarding this, and all emails were responded to within 2 working days except one where you had sent 2 emails on the same email thread. This is because when you email multiple times on the same email thread it pushes your original email to the back of the queue as we respond in date order going from oldest first.

I can see that you have received your exchange and I hope you love it.

Kind Regards
The Gypsabella Team

Avaliado com 5 de um total de 5 estrelas

Gorgeous Items

Placed 2 orders with Gypsabella, my first order arrived and wow it is stunning. Sadly a little too big so contacted the team and they kindly changed my 2nd order to the correct size and exchanged my first order to the size down aswell. Excellent customer service and the items I have received are stunning. Cannot wait for the next delivery to arrive and will definitely buy from this lovely little brand again. X

23 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ho inviato diverse e-mail chiedendo pessse…

ho inviato diverse e-mail chiedendo se potessero aiutarmi con il pacco bloccato , inizialmente mi hanno detto che non era stato spedito , ma dopo di ciò ho dimostrato loro che a me risulta che la dogana sta facendo dei controlli dal 14 luglio . Ho inviato diverse e-mail per far visualizzare a loro il tutto , e-mail a cui non rispondono . HO BISOGNO DI AIUTO E DOVETE RISPONDERE SERVIZIO CLIENTI PESSIMO

14 de julho de 2026
Avaliação não solicitada
logotipo da Gypsabella Official

Resposta da Gypsabella Official

Hello Caterina

Thank you for taking the time to leave a review.

I can see from your email thread that there was confusion with your order. You requested to cancel your order, so it was cancelled and then you stated you didn't want to cancel you just wanted to know if it was possible. Due to this we stated that you could re-order and have the same pre-order date as your original order.

Due to this we had to print your label so we could adjust the dates on your item. When we print a label, this automatically issues a dispatch email to the customer. We explained to you that your order had not yet dispatched and the tracking would begin updating within the pre-order timeframe.

The delay in responding to emails is due to multiple emails being sent on the same email thread. This causes a delay because our email system only recognises your latest email, rather than your earliest email and we work in date order from oldest first.

Kind Regards
The Gypsabella Team

Avaliado com 5 de um total de 5 estrelas

Very Happy 10/10

I have bought quite a few things from Gypsabella over the years and I have not been disappointed with the quality or the sizing. They have lovely items and whilst I thought they were mainly for younger people, they suit all.

They wash great no issues, only once I have returned anything and no problem. Every email feels replied personal if you have a question.

I will continue to purchase and I am always looking on site for any new items that come up.

Ordering is fine and quick, so is delivery when items are in stock from pre-order items. Delivery is next working day usually and I have never been disappointment.

15 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Calypso two piece set

Bought the Calypso set from the recent collection and it’s stunning! The care put in and quality is beautiful, can’t wait to purchase something else in the future!

14 de julho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The experience has been poor from the…

The experience has been poor from the start. I was sent the wrong items and then it has taken many emails over 4 weeks, I had to send the items back myself and pay for the return even though the items were incorrect, I did get this refunded however I still have not received my refund for the returned items and they were sent to them over 3 weeks ago. I would be cautious, not because they are a scam company but they don't have the infrastructure to offer good customer service and clearly mistakes are made with orders.

7 de julho de 2026
Avaliação não solicitada
logotipo da Gypsabella Official

Resposta da Gypsabella Official

Hello Mel

Thank you for taking the time to leave a review.

I have requested further information from you so we can look into this for you.

Kind Regards
The Gypsabella Team

Avaliado com 1 de um total de 5 estrelas

So I return a item back over two weeks…

So I return a item back over two weeks I chased them up about it sending multiple emails sending all the info they needed and still had no reply in regards to my refund but they was quick to reply on my last review on here absolutely shocking I paid over 85 pound for a dress I sent back and not be able to get refund for surely they can not do that how do I take this further I loosing out it’s totally not fair I sent everything they asked really not fair

25 de junho de 2026
Avaliação não solicitada
logotipo da Gypsabella Official

Resposta da Gypsabella Official

Hello Chantelle

Thank you for taking the time to leave a review.

I have requested further information from you so I can look into this.

Kind Regards
The Gypsabella Team

Avaliado com 5 de um total de 5 estrelas

Bought a pre-order two piece

Bought a pre-order two piece, got delivered well before the time frame. Absolutely gorgeous outfit. The only downside of the outfit is the fastening of the top, it's impossible to fasten on your own and it's so delicate, definitely handle with care. Glad I ordered the XS as it fits just perfectly.

6 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

After sales are not great still waiting…

After sales are not great still waiting for my refund have emailed them twice already as yet nothing it could take over 14 days and I still may need to contact them again

19 de junho de 2026
Avaliação não solicitada
logotipo da Gypsabella Official

Resposta da Gypsabella Official

Hello Natasha

Thank you for taking the time to leave us a review.

I can see that you emailed us on 3rd July at 8:48am and we responded to you on 3rd July and 5:03pm. You sent a further email on 6th July at 3:05pm and we responded on 6th July at 4:28pm.

I can see that your query is regarding your return. All returns are processed within 14 working days of us receiving your parcel back at the warehouse. We have advised that if your wait exceeds this timeframe, please get back in touch with us.

Kind Regards
The Gypsabella Team

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