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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great Customer Service, with a phone call upon placing our order, to ensure we had ordered the right part for the right machine. A few mishaps with FedEx on delivery. But the follow up from John sh... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very impressed with John and the team who were persistent and thoughtful with our order, which was quite complex. Super pleased with the equipment now it is in and working. Thank you.

Avaliado com 4 de um total de 5 estrelas

We used halls on behalf of a UK client for catering hardware across a number of locations. Halls were responsive and clear up front on expected deliveries as well as keeping us aware of the entire... Ver mais

Avaliado com 5 de um total de 5 estrelas

brilliant, prompt and fantastic customer service. we rang them in the morning and they sorted out our problem with our machine within an hour of sending photos of the issue. great advice and help as w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais para restaurantes
  2. Restaurante

Informação fornecida por fontes externas variadas

Established in 1975, Halls International is one of the leading providers of commercial catering equipment to the foodservice industry around the world.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

77 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(77)

4 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

We have been using Halls for 10 years…

We have been using Halls for 10 years now. John has been amazing on all fronts from advice on the right machine for the right purpose to getting the kit to us at a moments notice. If they could get our kit here yesterday they would. Great service no question...Five Star rating from us.

29 de fevereiro de 2024
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Happy we could help. Thank you for the review Will, have a brilliant week!

Halls Intl team.

Avaliado com 5 de um total de 5 estrelas

An amazing company.

An amazing company.
They're fast and efficient and always helpful.

Would greatly recommend them as a supplier and John is always on hand to help.

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review Gina. Have a great weekend!

Halls Intl team.

Avaliado com 5 de um total de 5 estrelas

Everything was perfect

Sorry about my broken English, but the customer service with John was perfect, he helped me with my order. I received today my Mussana Pony.
Thank you John

31 de janeiro de 2024
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review Michael, glad we could help. Have a great week!

Halls Intl team.

Avaliado com 5 de um total de 5 estrelas

Refund, still unresolved

Jul 2021: Bought a Stella Chef machine online from the Halls website.

Nov 2021: Upgraded to a Giardino ice cream machine and wired the remaining amount to Halls.

At this time, the manufacturer said to use a closer distribution channel. Refund requested.

1/3/2024: $ 2952.79 USD is what I have paid to Halls, yet they have only returned me $ 1170.63 USD to date.

Invoice attached.

Please advise.

3 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We paid in advance for our order of Invoice 9416

We paid in advance for our order of over $15,000 USD in June 2022 and have not received one item from Halls Intl. We have not started any legal process hoping that Halls would work through all their excuses and finally fulfill our order. We retained all the necessary documents (payment proof, invoices, email documentation with a director(John G) but zero success in receiving our order.
From John on 22 June 22, 2022 "Payment received thank you . We will be in touch when we get back to work on the 6th JULY.
Kind Regards,
John Glendinning"

25 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

HallsIntl

I rang HallsInt & spoke to John regarding my query about payment on their site,It shows PayPal which is Not operational on HallsInt site,I then decided to use my Card which was accepted, I further place the order for the items needed & everything went smoothly & within 2 days of placing the order a delivery was made
I am most impressed with the efficiency of the team & the Service as a whole, as a result I would use this company again also I recommend them to anyone who are interested in buying the things they sell..Many Thnx: Rand Jones

10 de novembro de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review. Have a splendid week!
Halls intl team.

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

I recently purchased a DOUBLE DOOR Fridge from Halls International for my restaurant.
Not knowing what it was I needed exactly, I spoke with John who understood immediately what would work best for my kitchen and guided me expertly to the perfect choice for my requirements. The FAMA Double Door Fridge I opted for is absolutely superb quality and excellent value for money. I’m opening a new restaurant next year and will be getting everything from Halls International.
Can’t recommend these guys highly enough.

12 de outubro de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review Carl. Have a great week!
Halls Intl team :)

Avaliado com 1 de um total de 5 estrelas

I was waiting for my order one month…

I was waiting for my order one month and 5 days, and never received it. I must contacted them again and again and always got an answers like: you need to wait 1 week, than 2 weeks and so on
I asked for refund because it seems like they didn't even going to sell me anything
Looks like scam

UPD: The answers from Hallsintl isn't correct. They never told me that I should wait for my order 4-6 weeks. I have all emails from them. Every week or two they said that company on an annual leave and I shoud wait, than that Garbin (manufacture) on an annual leave and I should wait. Ones I received an email that my item was shipped, but when I asked for tracking number they said It would be shipped soon, but never happened...

7 de agosto de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Hi. Can you tell us what product or the order number you are referring to? as your experience is very vague and provides no infomation regarding the item you ordered from us, we have had a number of false reviews from competitors removed. if this is a real review explain further or simply contact us.

Halls Intl - (0191 2674160)


A member of our team has spoken to you and you recieved a full refund in accordance with the terms set out on our site. The item you odered had to be manufactured which we informed you takes 4-6 weeks from the date you ordered, knowing this you still did not want to wait while the item was being manufactured and you asked for a refund which we processed immediatley.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, order arrived damaged by the courier contacted John , next day full order arrived as it should. Very good after order communication will recommend and use again

21 de julho de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Happy we could help Nigel, thank you for you're review. Have a lovely week!
Halls Intl team :)

Avaliado com 5 de um total de 5 estrelas

Excellent after service!

Excellent after service! We placed an order and (as these things do from time to time) there was a part missing. I emailed them and within the hour they'd responded. The day after they'd arrange the replacement part to be shipped.

Thank you JOHN! very efficient and pro!

11 de julho de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for you're review Soren! It's much appeciated, have a lovely week.
Halls Intl team :)

Avaliado com 1 de um total de 5 estrelas

I would acctually give 0 stars!

I would acctually give 0 stars!
Very rude customer service. I have been waiting for an item for 3 months. I explained that we need the item as we have financial loss without it. John has been extremly rude, has told me that the issue was with the delivery partners, but he found it, and then he made me a refund instead of actually sending the item, so I have to wait another 5 weeks l, as I am ordering the item form Holland.
Please please please, do not use this company!
I tried to speak with a manager, I was refused!

3 de julho de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Hi Roxana, we are sorry to hear this and that you feel this way. We were informed that the courier made numerous attempts to deliver the item however they were unsuccessful as this is an issue out of our control and you grew increasingly unhappy with the situation we both agreed that a full refund would be the best option, which we did immiediatley.
Regards Halls Intl Team

Avaliado com 5 de um total de 5 estrelas

Excellent service!

Bought a pallet of paper towels from Halls. John's communications were helpful and prompt.
Pallet arrived on time and well packaged.
Will use again, thank you!

20 de março de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review Emma, have a lovely week. Halls Intl team :)

Avaliado com 5 de um total de 5 estrelas

New tray Sealer and happy customer

Great company to deal with, John's quick responses and able to advise if your not sure.
If you need equipment and good service Halls is a great choice.

15 de março de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review, have a lovely weekend!
Halls Intl team :)

Avaliado com 5 de um total de 5 estrelas

Highly recommended

I have used Halls a few times now and the prices are excellent value for money. The customer service is excellent as is the website for being able to track orders and re-order with ease. Highly recommend.

15 de fevereiro de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review Morag. Have a lovely week! Halls Intl team :)

Avaliado com 5 de um total de 5 estrelas

Inexpensive item

Nice quick delivery, Item inexpensive compared to other suppliers, happy with the product that is an electric wall hand dryer.

20 de fevereiro de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

Thank you for your review.

Avaliado com 5 de um total de 5 estrelas

Great service all round and excellent value for money

I ordered 6 packs of blue rolls that were despatched the same day. I received an email as each step of the ordering process was fulfilled. They are excellent quality rolls and great value for money compared to the local supplier we usually buy from; I will definitely order from them again. Customer services were really efficient and extremely helpful when I contacted them to ask for an invoice.

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da Hallsintl

Resposta da Hallsintl

We are glad you are happy with your rolls! Thanks for the review.

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