The Handmade Christmas Co Avaliações 

3.994
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Really lovely Christmas crackers. Would highly recommend. Customer service is excellent. There was a mix up over delivery which was sorted out quickly, politely and generously. Will always get my... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have received my Christmas crackers only 10 days or so after ordering and they look amazing. Thank you.

Avaliado com 5 de um total de 5 estrelas

I so like this company..the products they sell are completely unique and a delight to give as gifts. Easy process to purchase and always kept informed. Compliments and thanks to all at the Handmade C... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought each one of my grandchildren a Santa sack, just had my 5th and ordered another. Great sacks, great price and good quality

4,8

Excelente

O TrustScore é 5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,8

Todas as avaliações

(3.994)

151 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My third year ordering from the…

My third year ordering from the handmade Christmas co.. beautiful quality Christmas sacks that I have repurchased for my growing family! Really lovely designs too!

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Really good company

The company is great, good idea to be able to track the progress of the item being made, fairly quick delivery given it’s a small business and the item I ordered was personalised. My only negative is that my wooden box has a slight grey tint in certain parts and over the personalised name however doesn’t affect the use and is still a really lovely product.

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality

Items where as described if not better, communicating was great and delivery was not very long at all. I cant wait to see my daughters face when she sees the items.

18 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

If you want it to be special…

Last year I bought the personalised baubles and we loved them. This year I decided to buy the personalised wooden decorations and they didn’t disappoint. Most of my family live in other countries and I thought this was a good way to remember them at Christmas. All our names on the Christmas tree. The waiting time was reasonable given the personalised nature of the items I ordered and Handmade Christmas Co packaged my order well so I don’t mind the delivery charges, plus you can track your order. If you are looking for that extra special touch during the festive season, I strongly recommend you to have a mooch at what’s on offer.

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company

Website easy to use, products look amazing. Good customer service, items arrived well packaged and look fabulous.

22 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really disappointed

Really disappointed, not the quality of previous years.
I ordered 2 personalised Christmas decorations.
The laser marks on the wood grain are very uneven - darker in some areas and really light in others which makes it look unfinished.
There are also obvious marks in the wood which make it appear damaged and detract from the finish.
The name on one of the decorations is not central so looks unprofessional.
I have contacted the company but they appear to think all of these issues are acceptable!!
This was my third year ordering from this company and these decorations are definitely inferior quality.
I’m not sure I can give these as gifts due to the quality.
An expensive mistake.
Shame…

19 de novembro de 2025
Avaliação não solicitada
logotipo da The Handmade Christmas Co

Resposta da The Handmade Christmas Co

Hello Fiona,

Thank you for taking the time to leave a review, and for ordering with us for the past three years – we do appreciate your repeat custom, which is why we’ve taken your concerns seriously and looked closely at the photos you sent.

Our wooden decorations are made from 100% natural wood, and the engraving is done directly onto the surface of the timber. This means the laser reacts differently depending on the grain structure and density in each area, which is why you’ll see some parts appear darker and others lighter.

The “marks” you’ve referred to are natural medullary rays within the wood, not damage or dirt, and are a normal characteristic of this material. No two pieces will ever be identical, and this is part of the design and finish of the product.

After reviewing your images, we couldn’t identify any manufacturing fault or damage to the items you received, and the decorations are in line with the product description and examples shown on our website. That’s why our team explained that what you’re seeing is a natural feature of the wood, rather than a defect.

We fully accept that the natural variations in the timber may not be to everyone’s taste, and we’re sorry that in this case the final look wasn’t what you had in mind. Our intention was not to dismiss your concerns, but to be transparent about how the product is made and why it looks the way it does.

If you’d like to discuss this further, you’re welcome to reply to our last email and we’ll be happy to continue the conversation directly.

Best wishes
Elizabeth

Avaliado com 5 de um total de 5 estrelas

Excellent quality

Very happy with my purchase. The chocolate bars look amazing and are very good quality. When I had a query with my order I sent an email at night and the following morning I received a reply giving a clear response. I would definitely recommend this site.

27 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Personalised Christmas cracker

I ordered a personalised Christmas cracker for my great nephew as an addition to his Christmas present. I saw this company on line and it was just what I was looking for. Ordering was easy and I could track item. The item arrived on time and the personalisation was great. Beautifully presented and his name was so clear on the Cracker. I was a bit worried as it contained a small minature of alcohol but worrying unnecessarily, it was packed great. I would recommend this company for something a bit different and will certainly use them in the future. Well done.

15 de novembro de 2025
Avaliação não solicitada

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