Hardtuned Avaliações 

147
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I'm really very satisfied with my order! I really like the clothing and the quality is excellent. The LED sign looks impressive too! I was particularly pleased with the personal and friendly custome... Ver mais

Avaliado com 1 de um total de 5 estrelas

Have an issue with order #HTAU126605, support is ridiculous, no support after sales. Package never arrived and already paid custom duty once, expecting me to pay duty and taxes for 2nd and requesting... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit h... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

MAJOR shipping issues including a likely theft during transit (probably due to branded packaging), but after almost 3 weeks it was ultimately made right by Hardtuned. I would recommend NOT going wit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

World famous for automotive apparel & accessories. We offer the best range of tees, hoodies, leggings, footwear, accessories and more. Daily shipping worldwide.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(147)

12 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Absolut enttäuschend

Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit habe ich endlich mein Geld zurückbekommen, aber nicht den vollen Betrag! Mir wurden Versand- und „Einlagerungskosten“ abgezogen. Das ist ein absoluter Witz! Ein Kunde, der keinerlei Schuld trägt, wird nicht nur hingehalten, sondern auch noch zur Kasse gebeten. Der Kundenservice ist unterirdisch. Ich kann diesen Online-Shop absolut nicht zu empfehlen!

31 de março de 2025
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

We're sorry to hear about your experience. We had a look through the correspondence and it does look like this was an error on Deutsche Post's end as the name and address we correct in our system when the package was shipped.

We understand your frustration here, but unfortunately we cannot be held liable for another company's mistake. That being said, you may be able to raise a complaint with Deutsche Post directly to see if they are able to offer any compensation for their mistake.

Again, we apologise for the inconvenience here.

Avaliado com 5 de um total de 5 estrelas

Great product and service

I bought a mystery box for $450 that had loads in it. Clothes, banners, gadgets, accessories, towel, wallet. Had a bit of trouble with one item in the mystery box (probably a rarity because the replacement works perfect and my brother has the same thing he’s had no trouble with) and support helped and sorted it out sending a brand new one free of charge and stress that came 2 days after. Quality products, quality support and not insanely expensive. Overall very happy with experience 😁

1 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Completely useless

Completely useless. Couldn't organize a root in a brothel. Not capable of keeping items in stock. Going off other reviews it looks like they do the same to other people, blaming a glitch in their system for not having the stock. They are more than happy to take your money though. Will never order anything from your trash website again. $50 for a shirt THAT YOU DONT EVEN HAVE IN STOCK, you should be prosecuted for theft. Disgusting.

14 de janeiro de 2025
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there, sorry to hear about your experience.

What was your order number so we can have a look at the correspondence for you?

We're sure we would have provided other options for you, like a different shirt to be shipped out, or a refund if there was no other design that you'd like as this is what we always offer if the situations arises. We aim to always provide other options like these so that our customers can either get something else, or their money back.

Ordering online can be hard sometimes so taking into account replacements or exchanges, sometimes the numbers can deviate by a few which is usually when this happens and as soon as we know that something is out of stock and it has been ordered, we will always reach out via email to work with you to come to a resolution that best fits you.

Let us know what we can do to assist you with your resolution as soon as possible and we will be more than happy to help.

Avaliado com 5 de um total de 5 estrelas

I ordered 2 large t-shirts and when I…

I ordered 2 large t-shirts and when I received my order, there was one tshirt that was marked in a large bag, but the printed size on the tshirt itself was XL. I reached out to customer service via email and Bianca D was super quick is responding to me and helping correct my order in a timely fashion! I appreciate her kindness! Thank you thank you thank you!

7 de outubro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Jayde, thanks for the kind words! We will be sure to pass them onto Bianca for you!

Avaliado com 5 de um total de 5 estrelas

Amazing company, super responsive support staff, high quality merch!

I had an awesome time ordering with HardTuned! One of the items in my order ended up being out of stock due to a glitch on their website, but they reached out to get the order corrected and even threw in some free goodies for the inconvenience! Their support team was super responsive and the merch that arrived ended up being super high quality!! Overall I was 10/10 happy with how everything went, and I'd be more than happy to order from them again in the future. Thanks HardTuned!

15 de setembro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Tim, thanks for the kind words, we really appreciate the support!

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing 100% RECOMMEND!

Absolutely amazing, very helpful when I was having issues! Very satisfied 😊. I will be recommending to all my friends! They’ll also love your products just as much as I do 🤩.

23 de setembro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hi Moesha, thanks for the kind words and we appreciate your support <3

Avaliado com 5 de um total de 5 estrelas

100% recommend buying from hard tuned…I…

100% recommend buying from hard tuned…I order the white gunma shoes about every 4 months or whenever the shoes wear out. Recently one of the shoes came in wrong This rarely happens whenever buying from them but if it does don’t worry because I was able to get help from one of their employees Bianca. They are 100% trustworthy.

17 de setembro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hi Eirin, thank you for the kind words! We really appreciate the feedback!

Avaliado com 5 de um total de 5 estrelas

amazing service!!!

they are great! i was givin the wrong size shirt so i emailed them about it and they were able to exchange it for the right size. they sent me all the info about it, sent me all the shipping info. they were just wonderful all the way around about the situation!!

4 de setembro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Britney, thanks for your kind words. We had a look through everything and we're so glad we could help. We thank you for your patience as well, we know how frustrating waiting can be!

Avaliado com 5 de um total de 5 estrelas

Fast and reliable for mistakes

I recieved the wrong products and emailed the team straight away and got a replacement sent to me with no extra charge. I would recommend this company. Will be buying more products through them.

3 de setembro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Skye, thank you for the kind words! We really appreciate it.

Avaliado com 1 de um total de 5 estrelas

Ordered a led sticker and it is of poor…

Ordered a led sticker and it is of poor quality and they did offer to refund if shipped back on our own dime. Shipping would cost more then the product. I'm never seeing my money back but if I can convince one person not to buy from them then review was worth it.

11 de julho de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hi Kyle, we had a look through the correspondence and it looks like you were unhappy with the resolution and the brightness of the item.

We responded offering that if you ship it back to us, we are more than happy to send out something else of equal value and you mentioned that wouldn't work for you.

https://www.hardtunedstore.com/pages/returns

As per our returns page, we do not cover any shipping costs for change of mind and it would need to be returned at the cost of the customer. Since the product was not having any technical issues or could be claimed under warranty, we are unable to offer a replacement at no extra cost, and for us to organise a refund, we would need it returned back to us.

We also have clear photos and videos of exactly how the product looks to ensure that all of our customers are entirely aware of how it works and looks against windows and at night.

We thank you for your feedback and will be taking it into account for future discussions and we hope this clears up any confusion you had regarding our returns policy.

Avaliado com 5 de um total de 5 estrelas

Nice products and excellent customer…

Nice products and excellent customer support. I would like to personally thank Bianca for her constant efforts regarding my packages and delivery. I'm really glad she was able to help me. Thanks again

19 de agosto de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Alexandre, thanks for the kind words! We will be sure to pass them on to Bianca.

Avaliado com 5 de um total de 5 estrelas

Bianca was great

Bianca was great
She made everything very easy, listened and made sure my requests for the items were quickly passed on from me to the team before the items were shipped,
Very friendly and replied quickly to all my questions

25 de julho de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Luke, thanks for the kind words, we will be sure to pass them on to her!

Avaliado com 5 de um total de 5 estrelas

Great team, Great company

I was looking for an affordable good red shoe and I'm glad I came across hardtuned. Not only is their customer support team very helpful but their products are great as well. Definitely size up from your true size though in regards to sneakers.

10 de julho de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there, thanks for the kind words, we really appreciate it!

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS ***VERY POOR QUALITY***

Bought a variety of items from this company over a period of 8 months and found the quality of select items to be severely lacking.

most recently I received a Hard tuned Softshell jacket that had melted around the pocket areas and had random dirt patches and very poor stitching.

on a separate order I received the youth Supra MK4 Zip hoodie with the rear print applied by Stevie wonder its completely off centre over the shoulder seem somehow.

I tried to deal with Hard tuned Direct to which I received no response about the youth hoodie and an offer of money back for the jacket if I pay to ship it back to them from the UK at my own expense...

Very Very Poor Company to deal with AVOID which is a shame as the hats are nice....

7 de julho de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hi Kat, we're sorry to hear this feedback.

We had a look into this one and it looks like we've had some conversations previously regarding your issues and we asked for some photos to be sent through to us so we can arrange either a replacement or suitable resolution for you, but we never received anything.

We're still more than happy to come to a resolution for you, if you could please send through some photos of the issues you're seeing to sales@hardtunedstore.com our support team can work with you to ensure that you have the products you ordered and that you're happy with.

Thanks!

Avaliado com 5 de um total de 5 estrelas

Good ol' fashion customer service

Second purchase from these guys, first was flawless.
Second order I received an item that was still functional, but had some minor faults on inspection. Genuinely expected some pushback when I emailed them with pictures to ask about return and replacement, but instead I received a very quick response from their sales team who reviewed, agreed, and arranged a replacement immediately.
Great products backed by great customer service!
And special thanks to Bianca from sales :-)

4 de julho de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hi Bree, thanks for the kind words and for your feedback! We will be sure to pass on your kind words to Bianca as well. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service
The staff went above and beyond helping with an order.
This is my 4th or 5th order with Hardtuned and I will continue support time and time again!
Not to mention the quality of their products is great.

25 de junho de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there, thanks for taking the time to leave us a review! We appreciate it.

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