Hardtuned Avaliações 

148
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great customer service! I ordered a Subaru bundle and a wallet, and I’m happy with the quality of both so far. When there was an issue with the hoodie size, Hardtunes responded quickly and provided a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit h... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ik heb op 24 november een bestelling geplaatst voor een les sticker. Er zijn al meerdere berichten gestuurd door mij naar de website maar tot heden nog steeds geen reactie, terwijl de site aan geeft 7... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

MAJOR shipping issues including a likely theft during transit (probably due to branded packaging), but after almost 3 weeks it was ultimately made right by Hardtuned. I would recommend NOT going wit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

World famous for automotive apparel & accessories. We offer the best range of tees, hoodies, leggings, footwear, accessories and more. Daily shipping worldwide.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(148)

13 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Terrible customer service.

12 de janeiro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Teagan, we're sorry to hear about your experience. Are you able to send us some more information regarding your experience via email?

Avaliado com 5 de um total de 5 estrelas

Problems were solved quick and easy

My order was delayed trough stock shortages and other environmental difficulties and severe storms that hit australia
Support was kind and instead offered a replacement item for the out of stock items
10/10 my goto shop
+Quality is very good for the price
+Support answered quick and solved the problems fast and easy

9 de janeiro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Jan, thank you for your understanding and your kind words!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service.

I only ordered two air fresheners, so my order was small and low value, however the service I received was still perfect. There was a small mix up in the packing process and only one air freshener turned up. A quick email to your customer service team and the second one was on its way to me without any delay. Mistakes happen and its how you deal with them that make you a great company to have dealt with. This was my first order with Hardtuned but it will not be my last and I have already recommended you to a friend.

Thank you.

4 de janeiro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Jim, thanks for your kind words. We appreciate the time you took to leave this review

Avaliado com 5 de um total de 5 estrelas

Always happy to return

Great team, always friendly and helpful. And the quality of products is perfect as always. Will buy more items in the future

3 de janeiro de 2024
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Jonas, thanks for your kind words, have a lovely rest of 2024!

Avaliado com 5 de um total de 5 estrelas

Great company to buy from

Great company to buy from, very helpful when it comes to exchanging wrong shoe sizes. Will be buying from them for a while more.

18 de novembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Jeremy, thanks for the feedback and the kind words, we will be sure to pass this on!

Avaliado com 5 de um total de 5 estrelas

Quick responses

Quick responses, and great customer service!!

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Nicholas, thanks for feedback! We appreciate it!

Avaliado com 1 de um total de 5 estrelas

Bad business practice

I notices when they have a sale they increase their prices. I took a screen shot of something I was going to buy but decided to wait for a sale. When they finally had one that same item was increased from $85 to $150 and was "discounted" to $107.. it's bad business.

25 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Danny, we're sorry to hear this. Could you please send an email to sales@hardtunedstore.com with some photos of what you mean so we can have a look into this one for you?

Thanks.

Avaliado com 5 de um total de 5 estrelas

Great customer service and very quick…

Great customer service and very quick reply. I’m very impressed about this company. The product I received had a fault. A great customer friendly solution was proposed in less than 24 hours. Product design is amazing for all JDM fan!

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Marc, thanks for the kind words and we appreciate the support!

Avaliado com 5 de um total de 5 estrelas

A1 Service

Customer service was super helpful. Gets back to be within minutes. Will be back here shopping again.

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there, thanks for the feedback, we appreciate your support!

Avaliado com 5 de um total de 5 estrelas

I wasnt sure my question was gonna be…

I wasnt sure my question was gonna be entertained since the product was purchased months ago, but they did. Overall great customer service

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Martin, thank you for your review! We hope you have a wonderful Christmas!

Avaliado com 5 de um total de 5 estrelas

Hardtuned are amazing customer service!

Hardtuned are probably the best company to have provided great customer service as I needed to return an item that wasn’t the right fit. Even though the item was out of stock and I could get the size I wanted they gave me a few options in place of this. Made the transaction so easy and was a pleasure to deal with. Thanks for being such a great company!! X

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Lily, thanks for your kind words! We really appreciate it and hope you have a lovely Christmas!

Avaliado com 5 de um total de 5 estrelas

I had some problems with one of the…

I had some problems with one of the jacket I bought, but the customer service was really helpful. Got an answer the same day that I reached out.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there, thanks for your kind words! We really appreciate it :)

Avaliado com 4 de um total de 5 estrelas

Feple e magliette

Ottime felpe e magliette, le uniche cose negative sono spedizione e la dogana, consiglio Hardtuned. Grazie di tutto

25 de novembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Bonato, thanks for your kind words! We appreciate it

Avaliado com 1 de um total de 5 estrelas

Horrible

Horrible, wanted an update on my order so i contacted customer service, they go on to say that they have lost my package?!?!??!?!?! two times already… very disappointed

17 de dezembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hi Faith, we're sorry to hear this.

Originally, the package was returned to us due to an address inconsistency and we reached out to you regarding the returned package. We then posted out the replacement package and when you reached out to us regarding the second time we posted the package, we did some investigating and it came to our attention that the couriers had deemed it lost in transit. We do apologise for this inconvenience and we have since refunded you for the now sold out items in your order and organised a replacement package to be expressed shipped to you at no extra charge.

Due to the time of year, it's not uncommon for packages to get lost in transit and we do aim to come to resolution as quickly as we possibly can. As you originally sent the first email on a Saturday here for us, we responded on our next working day which is Monday and we came to an agreement together.

We do hope this clears up any confusion that has occurred.

Avaliado com 5 de um total de 5 estrelas

Brilliant A+

Brilliant company to deal with.
I have bought from them about 6 times.
Everything's top quality, post is fast.
I agree, Bianca is amazing 😁
Will be purchasing again tomorrow!

15 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Easy to order off of the website. Exchange process was made incredibly smooth by Bianca's amazing customer service. It was my first time ordering from Hardtuned and I've had such a great experience! 10/10 would recommend.

10 de outubro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the kind words! We will be sure to pass them on to Bianca :)

Avaliado com 5 de um total de 5 estrelas

customer service review

My order got stuck in customs so I contacted your customer service team.
A member of your help team was a massive help and kept me up to date with everything that went on. They were incredibly friendly and very helpful. I definitely will be purchasing from Hardtuned again in the future

9 de outubro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Christopher, thank you so much for the kind words! We appreciate you taking the time to leave a review!

Avaliado com 5 de um total de 5 estrelas

Bianca went above and beyond

Bianca went above and beyond. She turned my bad experience into a good one. I thought hardtune would fob me off but Bianca didn't.

5*

25 de setembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Waseem - thanks for the kind words! We will be sure to pass this on to Bianca.

Avaliado com 5 de um total de 5 estrelas

When I received wrong item hat

Customer support 10 out of 10! I received wrong hat but they listened my issue and they resolved it to gave me correct one hat. I really appreciate it!

10 de setembro de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Ivan - thank you so much for the feedback and the kind words! We appreciate it

Avaliado com 5 de um total de 5 estrelas

Helpful and friendly support team

Received a faulty product from a third party seller but Hardtuned were more than happy to help and sort out a replacement, even covering shipping costs. Support team was quick to reply and very friendly. Bianca was super helpful through the process!

17 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the kind words! We really appreciate it!

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