Hardtuned Avaliações 

148
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great customer service! I ordered a Subaru bundle and a wallet, and I’m happy with the quality of both so far. When there was an issue with the hoodie size, Hardtunes responded quickly and provided a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit h... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ik heb op 24 november een bestelling geplaatst voor een les sticker. Er zijn al meerdere berichten gestuurd door mij naar de website maar tot heden nog steeds geen reactie, terwijl de site aan geeft 7... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

MAJOR shipping issues including a likely theft during transit (probably due to branded packaging), but after almost 3 weeks it was ultimately made right by Hardtuned. I would recommend NOT going wit... Ver mais

A empresa respondeu

Detalhes da empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 94623533317

  1. Loja de Roupas

Escrito pela empresa

World famous for automotive apparel & accessories. We offer the best range of tees, hoodies, leggings, footwear, accessories and more. Daily shipping worldwide.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(148)

13 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best Customer Service

Honestly the best customer service I've ever received.
Had an issue with the jacket I ordered so they sent a replacement straight away.
Bianca was exceptionally helpful, even going above and beyond to personally pack my order, ensuring there were no issues with the product.

100% recommend this company.

1 de agosto de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Connor - thanks for the kind words!

Avaliado com 5 de um total de 5 estrelas

I ordered to pairs of shoes and they…

I ordered to pairs of shoes and they are amazing. Great quality and worth every penny. The Fuji 2's were supposed to come with stickers but I got none. This was not a problem as the wonderful customer support resolved my issue in no time and sent me my stickers with no additional costs on my behalf.

If you're still on the fence with them, I get you, I live in Romania and the postage from AU to RO was huge, but I pulled the trigger nonetheless. I couldn't be more satisfied!

15 de agosto de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the kind words! We really appreciate it :)

Avaliado com 5 de um total de 5 estrelas

Quick and amazing service

Well it was amazing experience actually the person that contacted back to me about an order not being satisfactory replied very quickly and was beyond helpful, i am very happy with how things turned out.

16 de agosto de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Kaleb - thanks for the review! We really appreciate the kind words :)

Avaliado com 5 de um total de 5 estrelas

I've had no problems with this store

I've had no problems with this store. Items arrive on time before the scheduled time frame. Hoodies definitely keep you warm and comfortable in the winter. If there were any problems they are usually dealt with immediately

4 de agosto de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the kind words, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Great quality products and support

Great quality products, customer service is fantastic I had to swap over my shoes as they were a bit small and it was really fast and easy, customer support was really quick with replies. Looking forward to buying more!

24 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey - we really appreciate the kind words!

Avaliado com 5 de um total de 5 estrelas

I had just a little flaw with my…

I had just a little flaw with my control unit, but they help me right away.
Its really thankful for that!

18 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the kinds words! We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

A Positive Experience

After finally getting my shoes (I had these on a wish list for what seems ages, maybe over a year or so), I was disappointed to find they didn't fit (I have a wide foot).

I contacted your company and was assisted by Bianca D. She was very helpful and understood my situation and disappointment. She offered some options, and organised the refund as soon as I had returned the shoes.

Overall, a disappointing experience was made painless. Bianca D was helpful, understanding, and has left me with a positive opinion about Hardtuned.

28 de junho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the kind words, we will be sure to pass this on to Bianca!

Avaliado com 5 de um total de 5 estrelas

So amazing! Give Bianca a Raise!

So amazing!
Quality of products is always impeccable, processing and shipping is always super quick. From their clothing to their stickers everything is always an incredibly high standard.
I made the mistake of ordering the wrong size shoe and Bianca was amazing at keeping me updated along the way and facilitating this.
More than impressed and can't wait to purchase more items.

18 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Grace, thanks for taking the time to leave a review! We really appreciate it and we will be sure to pass your kind words on to Bianca!

Avaliado com 5 de um total de 5 estrelas

Replace item due faulty size

I already ordered here a few times without problems till now.
Received a shirt with sizes that were off by the chart.
Gave the information through and there was an error in the chart.
Got send a new one which they measured manually before sending it over, shipping and tax for my country all included.
So in my book this place is A-OK.
Many thanks to Bianca D. for helping me through this

18 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Miguel - thanks for the kind words! We will be sure to pass this on to Bianca for you

Avaliado com 5 de um total de 5 estrelas

Le service client est top

Le service client est top, j’ai eu un soucis avec mon colis et ils ont tout de suite été réactif à mes mails !

17 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Léo - thank you for the feedback! We appreciate the kind words.

Avaliado com 5 de um total de 5 estrelas

Trouble in address-land…

I placed my third order with this awesome company last week except this time my phone auto-populated the wrong city for my shipping address and I didn't catch it in time. I freaked out when I realized what I had done and didn't know if they'd be willing to help me or if they were even able to change it or not. To my surprise I heard back from Bianca D. really quickly and she assured me not to worry that she had already fixed the issue and caught it in time before it shipped out. I was finally able to breathe a sigh of relief. Bianca has excellent customer service skills and I will definitely be shopping here again real soon!

5 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Dustin - thanks for the review! We really appreciate it and we will be sure to pass on the kind words!

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service!!!

Best customer service I have ever experienced! Whereas some companies ignore you if you have a query or problem, I had Bianca working to resolve a problem I had with my order via email whilst a social media team was also working to resolve my issue on messenger!!! Not sure who I dealt with on social media but Bianca and her colleagues are absolute stars! Could not be happier with service and the quality of the merchandise 😀

28 de junho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Yvonne - thanks for the kind words! We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

I purchased 2 pairs of shoes from Hardtuned but ordered the wrong sizes. After consulting the sizing chart again displayed on their website, I requested to exchange both pairs for larger sizes. Bianca replied promptly to my request and assisted in refunding one pair, as the size I required was not in stock and exchanging the other for the correct size. She was pleasant to deal with and quick to act. Plus the shoes are sweet too! Will gladly buy from again next time something I'm interested in pops up. Thx Bianca.

6 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Phil, thanks for the review and the kind words. We will be sure to pass the feedback on!

Avaliado com 5 de um total de 5 estrelas

Measurement/Fitting

just wanna put it out there that the sizing chart can throw you off a little.
Bianca has been an absolute gem, taking measurements of the different sizes from shoulders to armpits to waist just so i can find a fit which suits me better.

10 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey, thanks for the kind words, we will be sure to let her know!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

Unfortunately, I received an ElGlow sticker with a possible bad control unit. Issue was reported, feedbacked and a new control unit on the way to Germany within 8 hours. Bianca from Hardtuned was very friendly and supportive!

Thank you for taking care!

4 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the kind words! We will pass this on to her.

Avaliado com 5 de um total de 5 estrelas

Great after sales service!

Great after sales service!
Bought 2 pair of shoes from Hardtuned but the sizes wasn't right. Bianca replied to my email promptly and assisted with the return and exchange process. She ensured the process goes smoothly. Great job Bianca! Looking forward to receiving the exchanged shoes, really hope they will fit well!

3 de julho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Chloe - thanks for the kind words! We'll be sure to pass that on to Bianca!

Avaliado com 5 de um total de 5 estrelas

Bianca D top sales advisor the best 👌

Can just say Bianca D that delt with me and my order was amazing fast at sorting things out so happy with the service the products I received was amazing packed very well and come in good time.... thank you

14 de junho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Callum - thanks for the feedback! We really appreciate it!

Avaliado com 2 de um total de 5 estrelas

Tracking could be more helpful

Waiting for an order, emailed to see if they could get an update as the parcel has sat in the same place for 4 days, and unfortunately no help 😔 really looking forward to these t-shirts...

28 de junho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Matt - we're sorry to hear this. Could you please send us another email in the chain so we can have a look into this further for you? Thanks,

Avaliado com 5 de um total de 5 estrelas

Beste Shop für Auto Klamotten.

Der beste Shop für Klamotten mit Marke Auto, ich bestelle da gerne und das nach Deutschland. Super Shop und wenn es Probleme gibt mit der Ware hilft der Support super weiter. Qualität und Service ist super.

The best shop for clothes with the Auto brand, I like to order there and that to Germany. Super shop and if there are problems with the goods, the support is great. Quality and service are great

27 de junho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey there - thanks for the review! We will definitely pass this on to our support team :)

Avaliado com 5 de um total de 5 estrelas

Cool styles, quality products, and great customer service

Hardtuned always has interesting clothing and cool new styles. I ordered pants and a jacket and both were made with quality at a reasonable price also. They were even nice enough to ship a new jacket out when it got a tear. Hardtuned has a great sales department that replies quickly. Highly recommend

20 de junho de 2023
Avaliação não solicitada
logotipo da Hardtuned

Resposta da Hardtuned

Hey Jake - thanks for the kind words! We really appreciate it :)

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