Harris Balcombe Avaliações 

I was introduced to Harris Balcombe by a neighbour when our homes were flooded in October 2023. Samantha Hamer was assigned to my case and she was my main point of contact throught the process. I am very pleased with how my claim was handled. Sam dealt with my insurance company directly, so I didn't have to, and this makes a big difference. I am now back in my home, as of June 2024, and I am very pleased with the repair work that has been completed.

The insurance company were arguing that I was in breach of their contract on several points and i almost gave up on a fire claim. Samantha and her team gave me the reassurance and confidence to keep perusing. Samantha was quick to reply and helped articulate my position as a new to the property business landlord. When under tremendous financial pressure Harris Balcombe came through and argued well for the correct figure needed.
Professional team and support, I highly recommend.

Mark was excellent and remained calm at all stages during what can be a long drawn out process.
I cant recommend Mark and Harris Balcombe enough.

I was first introduced to Harris Balcombe following a house fire in a rental property. This was obviously a very traumatic event as well as a costly one and I was completely uninformed about what to do to even begin the process.
Harris Balcombe were reassuring, knowledgeable and . They gave me a clear overview of what would happen in the process, told me exactly what paperwork they needed from me and dealt with my insurance company and contractors on my behalf. It was such a relief to have someone on my side who knew how the process should run and ensuring that it did.
I was assigned my own contact, Samantha Hamer, who dealt with the case throughout so that I had a continual point of contact and she was fully aware of every stage of the process. She was supportive and reassuring. I found it really difficult looking at the wreckage of the house but she was quick to point out that she'd seen much worse and that it was entirely possible to have it repaired and looking better than new.
She dealt with all of the lost earnings claims on the rental and otherwise took the responsibility off my shoulders.
I would have no hesitation in recommending them and it was just such a relief to rely on their expertise in such a complex area which I knew nothing about.

Harris Balcombe have helped and supported me throughout a very difficult time for me from a fire at my property. From the initial visit from Martin, who quickly put my mind at rest, after having a conversation with him. I had no doubt that my situation would be taken care of. This gave me peace of mind which was very important to me from the shock of the incident and excessive damage.
My case was then passed on to the loss assessor Jonathan Ingham at Harris Balcombe who has been amazing throughout. Communication has been excellent. He has kept me informed every step of the way, and always been available for any queries large or small. The Care, Compassion and excellent service has been second to none. I would call them my 4th emergency service. Their involvement took a lot of pressure off me and honestly been the best decision Ive made, to have them deal with this for me at a traumatic time. I am so glad I chose Harris Balcombe over the other companies that contacted me. I can't thank you enough. Thank you Jonathan you have been brilliant and such a blessing.

I can't speak highly enough of Harris Balcombe and their incredible support during my business interruption claim after my building was closed due to fire damage. From the very beginning, Martin, who initially visited me, was extremely professional and helpful, ensuring my claim was promptly referred to a loss adjuster at Harris Balcombe.

Following Martin's visit, I was supported by Cranston Watts, whose dedication and assistance were nothing short of phenomenal. Cranston went above and beyond, offering unwavering support throughout the year. His commitment to my case made a challenging situation much more manageable, and I couldn't have asked for a better person to guide me through this process.

Harris Balcombe has truly been a beacon of reliability and professionalism during a very tough time. I wholeheartedly recommend their services to anyone in need of expert help with their claims. Thank you, Harris Balcombe, and especially Martin and Cranston, for your exceptional support!

Very helpful in assisting us navigate our claim for closure through Covid.
Team were professional and communications prompt.
Would recommend.

Harris Balcombe and our loss assessor Samantha Hamer supported our insurance claim following a lightning strike and subsequent fire and flood. The claim was complex and made more difficult by a challenging loss adjuster. Realising that we would need support to navigate the process, we engaged HB who rose to the occasion, providing Surveyors and restoration response to assist us through every step. We were able to work with them and were consulted every step of the way. Samantha understood our frustration and no doubt experienced a great deal of difficulty herself as she tackled the loss adjuster head on to effect. This process was not stress free! However, 3 years on, supported by the FOS, we now have a satisfactory outcome. We do not believe that we could have achieved this conclusion without the support of Samantha and her resilient team. All who supported our case were brilliant. Thank you to Harris Balcombe.

The week before the first COVID lockdown in March 2020 we had a major fire in our home. While the insurance company accepted it was a no fault claim they tried to argue that we were 50% underinsured and intended to apply averaging to our claim. After 3 months of trying to manage the claim myself and getting the run around by the loss adjuster and insurance company I was recommended to contact Alex Balcombe through a friend of a friend. Alex took on our case and immediately started to fight our corner. He guided us through the process for both the contents and building claims, and interfaced directly with the loss adjuster and insurance company in fighting the under insurance claim. When we finally needed to involve a legal firm Alex also advised a suitable legal firm to engage and after more than 4 years, and an overwhelmingly strong case with multiple independant surveyors rebuild estimates which Alex helped coordinate, the insurance company finally accepted to settle without discount.

Through what has been an incredibly stressful 4 years, I have found Alex's calm support and advise to be absolutely indespensible.

I would highly recommend Harris Balcombe.

In December 2022, the water tank in our attic burst and flooded our house while we were away for Christmas. We had never made an insurance claim in our lives, and had trusted that the insurance company would take care of everything for us. How wrong we were!! Practically nothing happened for the following eight months, and the house was deteriorating rapidly. We were at the end of our tether.
Fortunately, a friend told us to contact Harris Balcombe. From the moment Jonathan Ingham took over, he was just wonderful. He got the claim moving straight away. He was so supportive and sympathetic, as well as extremely professional and efficient. He always kept us informed of what was happening, and advised us when needed. At such a distressing time, his support and honesty was so comforting to us. We knew that we could trust and depend on him completely. We are so grateful to him for guiding us through such an awful experience. We cannot thank you enough Jonathan, for your caring and sympathetic manner.
We would highly recommend Harris Balcombe.

I am extremely impressed with the brilliant professional service provided by Dannielle @Harris Balcombe. After my property suffered unforeseen damage, I faced numerous challenges with loss adjusters and had nearly given up hope.

Dannielle stepped in and expertly took control of my claim, demonstrating unwavering dedication and maintaining clear communication at every stage. Her professionalism and determination were key to successfully settling the claim. I have complete trust in Dannielle's capabilities. Many thanks to Dannielle and her team for their outstanding work.

Where to start?!

After a major flood at our business in July ‘23 we (wrongly) assumed plain sailing because we had insurance. After a horrendous experience with insurers loss adjustor we realised that we needed expert help. After the usual Dr Google check we decided to go with Harris Balcombe.

Thank god we did.

Insurers spent months messing around with liability, policy wordings and sums assured and it was solely the work from Chris Edmunds and Cranston Watts that navigated us through that period. Both were phenomenal in getting us the money we needed.

A very special mention has to go to Cranston who genuinely understood our personal situation and never stopped pushing for the outcome that we needed. He worked so hard, badgered those that needed badgering, leveraged anything he could and genuinely cared what happened. (@HB he needs a good pay rise!)

You might be thinking ‘why pay a fee’? - the insurers loss adjustor said the very same thing. Why? Because they don’t want you to use a firm like Harris Balcombe because it increases their liability significantly. They know they can get away with paying less without a good loss assessor like HB. Whatever these guys charge you you will absolutely receive far more than you would have done even with the fee paid!

Cannot recommend them more.

I recently had the pleasure of working with Gareth Philips, and I can confidently say he lives up to his reputation as a highly recommended professional. His professionalism and expertise were immediately apparent. Gareth took the time to listen attentively to my situation and asked insightful questions to gain a complete understanding of my needs.

The advice Gareth provided was not only well-considered but also actionable. It was clear that he has a deep understanding of his field and is adept at translating that knowledge into practical guidance that can be readily implemented.

Based on this positive experience, I would wholeheartedly recommend Gareth Philips to anyone seeking his expertise.

We had an insurance claim which wasn't progressing and approached Harris Balcombe for assistance. It was a very long process mainly because of the insurance company but Harris Balcombe and Mark Harris knew how to navigate the process. At the end we were very happy with the result.

George Holloway-Stone assisted us recently with a significant fire loss claim. He was exceptional from start to finish in guiding us through the process, advising us and keeping us well informed at all stages. He was able to conclude matters in a very efficient and professional manner.

Mark Burke’s knowledge of insurance claims and the policy was second to non. His attention to detail and ability to argue our complex claim was conducted very skilfully and indisputably concluded to a very satisfactory outcome. Thank you Mark.

Following a house fire and needing advice of what to do and what to expect from our insurance company, I spoke to Andy.
Thank you for your advice and answering all my questions, leaving me knowing what to expect.
Just the reassurance of speaking to someone was invaluable.

We could not recommend Jonathan Ingham, our Harris Balcombe loss assessor, more highly in connection with the flood we experienced in December 2022 as a result of a burst Thames Water water main. In the face of appalling inefficiency and incompetence shown by our insurer and its agents, Jonathan battled successfully on our behalf, showing extraordinary levels of persistence, patience and diplomacy.

We have recently concluded an insurance claim handled and managed by Cranston Watts of Harris Balcombe. The whole experience has been excellent with fantastic attention to detail to ensure nothing was overlooked. The outcome exceeded expectations and has really helped during what has been a very challenging period. We would fully recommend Harris Balcombe, many many thanks Cranston & Alex

Harris Balcombe were recommended to us by a previous client.

From the very beginning their care has been excellent.

Jonathan Ingham was appointed our assessor and he has been outstanding.

He has supported us throughout our claim with his brilliant knowledge and understanding of everything it entailed. He always kept me up up to date and would always get back to me if he was busy. Without his guidance I am not sure where we would be.

We are so very very grateful for his kindness and support through what has been a very challenging time.

Many many thanks Jonathan and Harris Balcombe.

Jane Whitehouse