We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
A empresa respondeu
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Ver mais
A empresa respondeu
Adam quickly gave us the information and fab price. Like all consultants at this branch always polite and friendly thankyou very much
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
37 Queen Street, CF10 2AS, Cardiff, Reino Unido
- 02921433032
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I always use Hays Travel for our…holidays
I always use Hays Travel for our booking holidays. Jaqui always looks at all options available and understands your needs
15 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Thankyou so much for taking the time to complete the survey and for your kind words, we will pass these comments onto Jacqui, Reagrds Helen Branch Manager
Communication on a daily basis is…
Communication on a daily basis is really good - like you haven’t been forgotten about :-) Also the agent trying to find something suitable for you and sending regular emails regarding different hotels etc
14 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Hello Alison
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Perfect Holiday
Stephanie was professional and friendly as usual.
Jackie who made the initial search was so helpful as well.
Last year’s holiday was truly amazing and hopefully this year will be the same or better.
14 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
MrsMiliSuarez-Al-Nashy,
We appreciate you sharing your kind words regarding the assistance you received from our team members. We are happy to hear that you had an amazing holiday last year and hope you have another great one this year!
Hays Travel
Helen at the Cardiff store was…
Helen at the Cardiff store was excellent. Listened to what holiday I was hoping to arrange and was straight onto arranging it. Very attentive and provided me with exactly what I was hoping for. Very quick and smooth.
10 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Huw,
We appreciate you taking the time to share your experience. We're so glad that we could provide you with exactly what you were hoping for in a quick and smooth manner.
Hays Travel
Never had a bad experience at hays…
Never had a bad experience at hays travel, all the staff are fab at Queen St Cardiff and committed in finding the right holiday for you.
11 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Mr Redford,
We appreciate you taking the time to share your positive experience. We're so happy to hear that our team consistently provides excellent service in finding your perfect holiday.
Hays Travel
Debbie was so helpful as usual
Debbie was so helpful as usual, she's a credit to Hays Travel
11 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Glenys,
We appreciate your kind words! We are so happy to hear that our service was helpful. Thank you for taking the time to leave us a review.
Hays Travel
Resposta da Hays Travel - Cardiff
Hello Barbara
We appreciate your positive feedback and are so happy that our team could be of assistance to you; thank you for the review.
Hays Travel
Queen Street Cardiff…
We went into Queen Street Cardiff branch and sat down with Peter who was so informative and helpful we ended up booking our Canada trip. He listened to what we wanted and needed and with no pressure put together exactly what we wanted.
7 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Susan,
We're happy to hear that your experience booking your Canada trip was so positive and informative. We appreciate you highlighting the attentive service you received. Thank you for your feedback.
Hays Travel
Great help from Jacquie and Stephanie.
4 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Isobel Purcell,
We appreciate your positive feedback and are so happy that our team could be of assistance to you; thank you for the review.
Hays Travel
Courteous and efficient service.
3 de fevereiro de 2026
Resposta da Hays Travel - Cardiff
Hello Gareth
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Really great service
Really great service , from help in identifying where to go then very patiently helping us with finding hotels, travel and even airport parking . Jacqui in Cardiff centre branch can’t be recommended highly enough . We are very excited about our anniversary holiday to Italy - Thank you!
31 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Hello Jo
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Hays Travel Cardiff were Amazing
We had a lovely hour on Friday morning with Hays in Cardiff. My sister and I were looking for a 4/5 days break in October for my birthday. Nia was extremely helpful, she was very patient and trawled through holidays until we found a wonderful 4 night break on Corfu. Personally I love visiting a travel agent as it's such a personal experience. We're always happy with Hayes and their welcoming staff. We have already booked our September holiday with them. They have been our choice of agent for a few years now and will continue to be in the future.
Thank you Hayes
30 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Diane,
We're happy to hear that you had a lovely experience planning your birthday break with us. It's great to know that our team provided a personal and helpful service. Thank you for your continued loyalty; we appreciate your feedback.
Hays Travel
Resposta da Hays Travel - Cardiff
Lynn,
We appreciate your kind words and are so happy to know our staff was helpful and sociable!
Hays Travel
I popped in to ask some questions and…
I popped in to ask some questions and walked out with a holiday. It was really friendly service, informative and helpful. Fully recommend
29 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Sian Rees,
We are happy to hear that you had such a positive and helpful experience in our office. Thank you for recommending our services to others!
Hays Travel
Excellent as always with the personal…
Excellent as always with the personal touch ,once again thank Peter Breeze
30 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Jacqueline,
We appreciate you taking the time to share your continued positive experience with us. We're happy to hear that you value our personal touch!
Hays Travel
Great Customer service
The member of staff did everything she could to find the type of holiday we wanted and at a good price
29 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Linda Murphy,
We appreciate you taking the time to share your experience. We are so happy to hear that our staff helped you find your ideal holiday at a great price.
Hays Travel
Nothing was too much for Helen to do.
27 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Joan Coles,
We are happy to hear that everything met your expectations. Thank you for your positive feedback; we appreciate it.
Hays Travel
Very professional, helpful and efficient efficient and
Peter was very professional, helpful and efficient. He understood our requirements and made suggestions and coments which helped us to make a decision.
27 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Heather McNabb ,
We appreciate you taking the time to share your experience. We're so glad to hear that you found our service helpful and efficient in meeting your needs!
Hays Travel
Nia and Peter were very helpful and…
Nia and Peter were very helpful and professional, I’m hoping that when the holiday arrives everything goes smoothly just like the booking.
27 de janeiro de 2026
Resposta da Hays Travel - Cardiff
Beverly,
We're happy to hear that the booking process was helpful and professional. We appreciate your feedback and hope your holiday is just as smooth!
Hays Travel
Your STEPH staff were fantastic
Your staff were fantastic, Steph listen to what I wanted, went above and beyond. I'll always book my holidays with you.
27 de janeiro de 2026
Resposta da Hays Travel - Cardiff
MRS JAY,
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that our team provided such great support and service.
Hays Travel
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.