The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... Ver mais
A empresa respondeu
Sarah, who helped us at the Galashiels branch, was fantastic! She did absolutely everything for us and was both friendly and professional. Hays should be very proud of having such a wonderful member o... Ver mais
A empresa respondeu
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
86 Channel Street, TD1 1BD, Galashiels, Reino Unido
- 01896477015
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good experience
We dealt with Louise who was understanding, knowledgeable & helpful. The 2nd time we have used Hays in Galashiels and will again.
1 de fevereiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for booking with us again and for your kind review for Louise. Amy - Branch Manager
Resposta da Hays Travel - Galashiels
Hi Pauline,
Thank you so much for the kind review - Kiara x
great location in funchal
Was given plenty of time to consider amenities by Haley who explored all room options available as well. We had stayed at hotel before so knew the layout and facilities nearby without having to go elsewhere.
3 de fevereiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for the lovely review Keith. Hope you both have a lovely holiday.
Hayley - Travel advisor
Fantastic service
Another P and O cruise booked by Amy. She is so friendly and as per usual made the booking process so easy, very knowledgable and always attentive to our requirements.
Credit to Hays!!
27 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you so much for your review for Amy, I will be sure to pass on your kind comments. Thank you for booking with us.
Kiara, Assistant Manager
Friendly and helpfull
3 de fevereiro de 2026
Resposta da Hays Travel - Galashiels
Hi Sandra,
Thank you very much for the review and for booking with us! :)
Kiara
Daniel was really good and helpful…
Daniel was really good and helpful impressed
31 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you so much for your review for Connor, I will be sure to pass on your kind comments. Thank you for booking with us.
Kiara, Assistant Manager
The process of finding and booking was…easy and quick!
Staff member Hayley listened and understood the requirements for our first family holiday abroad and found us a few deals for us to look at, then continued to book for us, making the process very easy.
24 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you so much for your review for Hayley, I will be sure to pass on your kind comments. Thank you for booking with us, hope you have an amazing first family holiday.
Kiara, Assistant Manager
Staff are all so friendly and helpful
24 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
I now use Hays in Galashiels to book…
I now use Hays in Galashiels to book all my holidays.
The staff are always very helpful and friendly.
24 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for your kind review. We look forward to booking your next trip :) Amy - Branch Manager
Really helpful staff.
The assistant was really helpful and gave us plenty options before we decided what cruise to choose.
30 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Hi Lorna, thank you for your positive feedback. It was our pleasure to help organise your cruise - how exciting :)
- Kiara
Amy was so helpful covering every…
Amy was so helpful covering every detail.
Very informative , polite and friendly.
Also very well informed.
Took plenty of time making sure we were happy with our booking making the whole experience enjoyable.
28 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you so much for your review for Amy, I will be sure to pass on your kind comments. Thank you for booking with us.
Kiara, Assistant Manager
Hayley was very friendly and helpful
Hayley was very friendly and helpful , didn't feel pressured to look at more expensive holiday options.
26 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you so much for your review for Hayley, I will be sure to pass on your kind comments. Thank you for booking with us.
Kiara, Assistant Manager
Very helpful
Very helpful, lots of good advice. Understanding of our particular needs
Non-judgemental about our requirements.
Connor gave an excellent service
27 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Hi Deborah, thank you so much for your kind review, it's very much appreciated and thanks again for booking with us - Connor :)
Very helpfull staff member made booking…
Very helpfull staff member made booking easy for us and sorted medical insurance.
27 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for your lovely review Ian. Glad we were able to get you something sorted
-Louise
Absolutely fabulous customer service
Absolutely fabulous customer experience. Kiara was attentive, helpful and her communication was second to none. I received regular emails when I was looking for a quote and when I visited her in the shop she was just as good.
We booked a TUI cruise with great discounts and can’t wait to go.
Her help is not done here, she is going to help us book our seats on the plane and look at excursions.
Thank you so much Kiara.
Ally
25 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you so much for your lovely review for Kiara. I will make sure to pass on your comments. Thank you for booking. Amy - Branch Manager
As always booking made quick and easy
As always booking made quick and easy. Thank you Louise
24 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for your lovely review and for booking with us again. Amy - Branch Manager
Carmen very helpful today
Carmen very helpful today, also Amy for organising our holiday. All of Hays staff at Galashiels always very helpful and polite
17 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for your lovely review. It was our pleasure to get your holiday all sorted for you. Amy - Branch manager
Why we keep coming back
Good service, listened to what we wanted and helped us find the right holiday. It's why we keep coming back
23 de janeiro de 2026
Resposta da Hays Travel - Galashiels
Thank you for booking with us again and for your lovely review for Hayley. Amy - Branch Manager
Resposta da Hays Travel - Galashiels
Thank you for your lovely review for Hayley. I will be sure to pass on your comments. Amy - Branch Manager
Resposta da Hays Travel - Galashiels
Hi Jean,
Thank you very much for the kind review - the trip looks amazing, glad you got booked up :)
Kiara
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.