As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... Ver mais
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Veja o que dizem as avaliações
I found the staff at Hayes Travel in Locks Heath to be very insightful and extremely helpful, I was served by Elz whom was great from the moment we walked through the door to booking.
A empresa respondeu
Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... Ver mais
A empresa respondeu
Emma understood my requirements for this two night stay in Dublin. She talked me through the hotel, its location etc. Her ability to build a good rapport with her customers was clearly evident. I have... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
9 Locks Heath Centre, SO31 6DX, Locks Heath, Reino Unido
- 01489858637
4,9
Excelente
704 avaliações
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I was made very welcome when I asked if…
I was made very welcome when I asked if I could book flights for Portugal fairly quickly, The first one to evolve was very expensive and I think it was obvious I was hoping for better. After a while it meant going a day later but was able to book a cheaper flght but still with TAP and reasonable times.
pstill with TAP
1 de outubro de 2025
Resposta da Hays Travel - Locks Heath
Thank you for your kind feedback. We're so pleased to hear that you felt welcome when enquiring about your flights to Portugal. Wishing you a fantastic trip to Portugal!
Friendly and professional
Friendly, professional service- Chelsey took time to obtain options for us to consider and we were able to choose one that matched what we were looking for. As always, great service !
23 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Chelsey provided the friendly, professional service we strive for. We're glad she was able to help you find the right option.
Rebeca was so very helpful in helping…
Rebeca was so very helpful in helping us select a holiday at a price we could afford. We have been using Hays for a number of years and will certainly continue in the future
Regards
Mike Carter
21 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you very much for your kind words about Becky, we're glad her service has been valuable! We look forward to helping you book the next one :)
Resposta da Hays Travel - Locks Heath
Thank you for your feedback. I'm glad we could help with booking your holiday. If you need any further assistance or have questions before your trip, feel free to reach out. Wishing you a wonderful and memorable holiday
We have always been warmly welcomed
We have always been warmly welcomed by kind staff who are helpful, tolerant when they endeavour to meet our needs coping professionally with all our changes.
They all have a sense of humour.
Sinead and Suzanne certainly ‘earn their money’
Thank you
13 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you so much for your kind words! We always aim to be flexible, professional, and to bring a little humour along the way, so it’s lovely to know that’s been your experience. We look forward to continuing to support you!
Efficient and friendly
12 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you so much for the kind words and for booking with us in store :)
Excellent service
Dean listened to what I was looking for and came up with some options which he emailed to me.
I went to the office the following day and saw Sinead. The holiday I planned to book was no longer available but she found me the best options on my 2nd choice.
17 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you for your kind review! We're so pleased to hear that we were able to help you find a great holiday option. We really appreciate your support and look forward to helping you again in the future! 🌟
Suzanne was amazing
Suzanne was amazing, very professional and friendly. Helped enormously with choosing cabin and explaining how the dining etc worked. First time booking with Hays, we will definitely book again. So nice to talk through the booking.
17 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you so much for your lovely feedback! We're thrilled to hear that Suzanne was able to make your first experience with Hays Travel such a positive one. It's great to know she helped you feel confident with your cabin choice and explained everything clearly — that personal touch really matters to us. We’ll be sure to pass on your kind words to Suzanne, and we look forward to helping you plan your next adventure!
Resposta da Hays Travel - Locks Heath
Thank you for your feedback. We're so glad to hear that you found our staff friendly, welcoming, and helpful. Providing a positive and professional experience is always our goal, and feedback like yours lets us know we're on the right track. We look forward to serving you again soon
Chelsey was so good at attending to us…
Chelsey was so good at attending to us and has given us exactly what we needed. She is a credit to Hays Travel.
11 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Chelsey provided you with such excellent service and met all your needs. We'll be sure to pass on your lovely comments to her!
So friendly and welcoming
So friendly and welcoming. Sinead was especially helpful and patient with our indecisiveness.
2 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you very much for your kind review! I'm sure you will have a magical time in Disney and it was a pleasure to book it for you :)
Great service as always from Hays in…
Great service as always from Hays in Locks Heath! Thoroughly recommend
3 de setembro de 2025
Resposta da Hays Travel - Locks Heath
Thank you for the lovely feedback!
We're delighted to hear that the team at Hays in Locks Heath continues to deliver great service. Your recommendation means a lot to us!
Resposta da Hays Travel - Locks Heath
Thank you for your kind words! We're glad our team could make your travel planning easy and enjoyable. Looking forward to helping you with your next adventure!
Friendly staff
Friendly staff, explained everything to us. Didn’t rush us to book anything and very helpful
24 de agosto de 2025
Resposta da Hays Travel - Locks Heath
Thank you very much for your review, it was a pleasure to help to find and book your cruise. I'm sure you will have a fab time! :)
Excellent helpful consultant.
29 de agosto de 2025
Resposta da Hays Travel - Locks Heath
Thank you! I truly appreciate your feedback. It was a pleasure assisting you, and I'm always here if you need anything else. Suzanne
Very helpful friendly staff who went out of their way to find us the right cruise
Very helpful friendly staff who
15 de agosto de 2025
Resposta da Hays Travel - Locks Heath
Thank you so much for booking with us in store. I am glad we could get this booked for you! :)
We were helped and served by Chelsey
We were helped and served by Chelsey, we were made to feel very special with our booking. Chelsey was very polite and knowledgeable and didnt pressure us to have more than we wanted.
24 de agosto de 2025
Resposta da Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Chelsey made your experience special. Providing a warm, knowledgeable, and pressure-free service is exactly what we strive for, and we're so glad she delivered that for you. We'll be sure to pass along your lovely feedback to her – it will mean a lot. We look forward to welcoming you back again soon!
Resposta da Hays Travel - Locks Heath
Thank you very much for your review! It's a pleasure to book your cruise. Sure you will have a wonderful time and we are glad to hear your experience with Chelsey was stress-free and enjoyable :)
Resposta da Hays Travel - Locks Heath
Thank you! We really appreciate your kind words about our friendly and efficient staff :)
2 great staff with great comms
Didn't matter at all that I had two different agents working on two separate holidays. my details were ready to go and it was nice and easy (and cheaper) to book through Hays and we are off on two holidays noe
15 de agosto de 2025
Resposta da Hays Travel - Locks Heath
That’s great to hear. Getting everything sorted easily. Hope both your trips are amazing.
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