Hays Travel - Metrocentre Green Avaliações 

1.232
O TrustScore é 5 de um total de 5

4,9

79 The Galleria, NE11 9YP Gateshead, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

  • 79 The Galleria, NE11 9YP, Gateshead, Reino Unido

  • 01914329265

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(1.232)

120.653 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Friendly and Helpful

Helpful, pleasant and efficient service - particularly as we were uncertain what we wanted.

10 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving me a great review, it was a pleasure booking your holiday :) - Cara

Avaliado com 5 de um total de 5 estrelas

Penelope took the time to explain all…

Penelope took the time to explain all the aspect of the area and hotel we wanted to go to,, she spent a considerable amount of time getting the best price and travell times the we booked,, only to find I had picked the wrong hotel,, without hesitation Penelope cancelled everything and started from scratch then We re booked nothing was a problem,,, We highly recommend this branch of Hays Travel and highly recommend Penelope…

9 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you so much for your wonderful review for Penelope, she will be so pleased!
Thank you. Caitlin😊

Avaliado com 5 de um total de 5 estrelas

Great support from the team

Great support from the team - we took our time booking and the team offered several options to assist us.

7 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for your lovely review, I will pass this onto Cara.
Thank you, Caitlin

Avaliado com 5 de um total de 5 estrelas

Everything we could have wished for

Everything we could have wished for. The member of the team who booked us was excellent. Very professional and friendly.

7 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Penelope a lovely review. I will pass this onto her.
Thank you, Caitlin😊

Avaliado com 5 de um total de 5 estrelas

Amazing service …

It’s always a pleasure to book whatever we need for our holiday .
Always an informative visit and nothing is too much trouble .

Thanks Andrea

5 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Andrea a wonderful review. We hope you have a fantastic holiday!
Thank you, Caitlin😊

Avaliado com 5 de um total de 5 estrelas

Andrew was very helpful

Andrew was very helpful, pleasant and extremely knowledgeable. Went the extra mile to ensure we got the best deal. Thankyou.

6 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Andrew a lovely 5* review, I will pass this onto him.
Thanks, Caitlin😊

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful

Very friendly, helpful and informative.

5 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Andrea a 5* review,!
Thanks, Caitlin:)

Avaliado com 5 de um total de 5 estrelas

Hassle free holiday booking

Made it a very easy experience booked our holiday over the phone and had confirmation email in short space of time. Andrew is also printing off the paperwork for us to collect from the store, very helpful. Thank you.

5 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Andrew a lovely 5* review, I will pass this onto him.

Thanks. Caitlin😊

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent. Cara helped us choose our holiday. She was very friendly and professional and helped us navigate through our options to help us find the holiday we wanted. Second holiday we've booked through Hays Travel and we'll definitely be back!

5 de maio de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Cara a wonderful review, I will pass this onto her.
Thank you, Caitlin:)

Avaliado com 5 de um total de 5 estrelas

Holiday

Be
Ru pleasant helpful staff

21 de abril de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Richard a 5* review, i will pass this onto him. Thank you, Caitlin😊

Avaliado com 5 de um total de 5 estrelas

Elliott was v knowledgeable and great…

Elliott was v knowledgeable and great to bounce ideas off, came up with a fabulous holiday which we are really looking forward to

25 de abril de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Elliott a lovely review, I will pass this onto him. Thank you, Caitlin:)

Avaliado com 5 de um total de 5 estrelas

Great Experience

Richard was extremely helpful and I found the booking experience really easy. He took the time to explain everything in detail and even wrote a few notes down for me so I wouldn’t foget once I had got home.

23 de abril de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Richard a wonderful review. I will pass this onto him. Thank you, Caitlin 😊

Avaliado com 5 de um total de 5 estrelas

100% recommend

Now I’ve experienced Hays Travel for a few of my holidays, I won’t book with anyone else. Kelly R at the Metro Centre is extremely professional, has excellent communication skills and really looks after the customer. Thank you again for booking our next holiday.

15 de abril de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Kellie a wonderful review, I will pass this onto her. Thanks, Caitlin:)

Avaliado com 4 de um total de 5 estrelas

Great service

Helpful advice, friendly, well informed. Took the confusion out of booking a holiday.

16 de abril de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Kellie a lovely review, she will be very pleased. Thanks, Caitlin:)

Avaliado com 5 de um total de 5 estrelas

Simple

Simple, easy and professional

14 de abril de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Penelope a 5* review, I will pass this onto her. Thanks, Caitlin😊

Avaliado com 5 de um total de 5 estrelas

Family holiday booking

Really good service from staff, who had a good understanding of cruise holidays,.
Made the 2hours it took fly by 🙂

13 de abril de 2026
logotipo da Hays Travel - Metrocentre Green

Resposta da Hays Travel - Metrocentre Green

Thank you for leaving Richard a 5* review, I will pass this onto him. Thank you, Caitlin😊

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