Hays Travel - Newcastle Avaliações 

1.213
O TrustScore é 5 de um total de 5

4,9

5 Ridley Place, NE1 8JQ Newcastle, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.

Avaliado com 5 de um total de 5 estrelas

Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.

Avaliado com 5 de um total de 5 estrelas

So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.213)

116.812 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Annabelle was delightful and thorough…

Annabelle was delightful and thorough explaining everything to me A lovely warm manner with me yet still very professional Thank you to all the girlies who I also spoke to who were super dooper!

28 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Aw that is so lovely thank you for taking the time to leave feedback, I will pass this onto Annabelle she will be really happy. We are always here to help :)

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service, quick- all relevant details outlined- very friendly service!

20 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We're so glad you had a brilliant experience. Thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

We have booked with this branch before…

We have booked with this branch before and find Jordan very knowledgeable and helpful

19 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for taking the time to write a review and for the comment. Thank you for booking with us and I hope you have an amazing time.

Avaliado com 5 de um total de 5 estrelas

Hays team always go that extra mile

Beth, Jordan and Talia were so helpful responding to emails with advice and support both before, during and after our recent holiday.

The team in the Newcastle shop always go that extra mile to help us.

18 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for the lovely comments, we are happy we have been able to get you sorted again and appreciate you booking with us again.

Avaliado com 5 de um total de 5 estrelas

Great vibe, excellent assistance.

I always use Hays for assistance with my travel plans because the staff in your Ridley Street, Newcastle branch are so friendly, professional and thorough. They really do seem to care, not just because they have a professional obligation but because they’re just good people. It’s a great vibe. They respond to queries quickly and whether I’m the 1st or the 101st customer of the day, the care and consideration I’ve always been given is the same.

18 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for taking the time to write a review and thank you for the lovely comments. We all do really love our jobs and glad you had a good experience in store. Thank you for booking with us again.

Avaliado com 5 de um total de 5 estrelas

Hays, our go to agents.

We have used Hays before and are very happy with the service offered. Very helpful staff who did all they could to find us a great deal. Very happy with the result and we're now counting down the days until we go.

7 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We are so pleased to hear you had such a positive experience with us! We hope you have a wonderful trip!

Avaliado com 5 de um total de 5 estrelas

Good face to face service.

Everything was handled to my satisfaction after the Hays rep. Laura did her best to find a holiday that fitted our criteria.
We recently returned from a Fjords cruise which did not go according to plan and the email I sent to Hays was forwarded by them to Olsen. Subsequently I received a generic reply from Olsen but no emails from Hays which was disappointing.

13 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Beth is an asset to your company!

The travel consultant was really friendly, listened carefully to our requirements and did a great job finding us our trip to Budapest. Thank you Beth, you and your customer service were fab!

31 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Aw thank you so much for leaving such nice feedback, this is what I am hear for. So glad we got you booked up.
Thank you again :)

Avaliado com 5 de um total de 5 estrelas

Liam always does best he can for my…

Liam always does best he can for my holiday requests Ridley place Newcastle shop all the staff lovely
Thank you

11 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We are so glad to hear you had such a wonderful experience with our team. We truly appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Liam understood our needs annc…

Liam understood our needs annc preferences and quickly and effectively found good options for us to consider. Looking forward to our holiday!

6 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for taking the time to write a review and thank you for the lovely comments, I will make sure these are passed to Liam and thank you for booking with us again.

Avaliado com 5 de um total de 5 estrelas

Laura who helped with my booking was…

Laura who helped with my booking was really good helped my find the holiday and was really very helpful ensuring that I will use your company again

9 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for taking the time to write a review and thank you for the lovely comments, I will make sure these are passed to Laura and thank you for booking with us.

Avaliado com 5 de um total de 5 estrelas

We had a great experience booking our…

We had a great experience booking our holiday in the Newcastle office with Jordon! Very helpful and friendly 10/10

8 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We're so happy to hear you had a great experience with us.
Thank you for your lovely feedback!

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