Hays Travel - Newcastle Avaliações 

1.213
O TrustScore é 5 de um total de 5

4,9

5 Ridley Place, NE1 8JQ Newcastle, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.

Avaliado com 5 de um total de 5 estrelas

Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.

Avaliado com 5 de um total de 5 estrelas

So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop


Detalhes da empresa

  1. Agência de Viagens
  2. Agência de Cruzeiros Marítimos
  3. Agência de viagens de cruzeiros
  4. Provedor de excursões culturais
  5. Agência de câmbio
  6. Agregador de viagens

Escrito pela empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.213)

117.250 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

this is the first time we have booked a…

this is the first time we have booked a package holiday. We had lots of questions and Annabelle patiently answered them all. The insurance we were offered was vastly overpriced and when we tried to add pre existing conditions we were denied. We easily found full insurance cover elsewhere at a fraction of the cost. Traveller beware! Hopefully we will have a straightforward and uneventful holiday.

5 de junho de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for taking the time to write a review and thank you for the lovely comments on the service, I will get this passed over to Annabelle. I'm glad to hear you have managed to get your insurance sorted.

Avaliado com 5 de um total de 5 estrelas

Nice friendly staff,that have the…

Nice friendly staff,that have the patience to talk to someone like me,and finally get there, even when they weren't too busy another lady was looking as well, working as a team.will definitely go back.

17 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for leaving lovely feedback :) We are always happy to help :)

Avaliado com 5 de um total de 5 estrelas

Japan 2027 - So easy!

Laura has been so amazing helping me book the trip of a lifetime! At no point have I ever felt like an inconvenience and as a first time flyer she's been so amazing answering any questions I had (and doing her best to keep me in budget). I can't thank her enough ☺️

31 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Ahh thank you so much - It was my absolute pleasure to help you! Cannot wait to start planning the rest of your trip to make it even more special. Speak soon :-)

Avaliado com 5 de um total de 5 estrelas

Cruise

The advisor was knowledgeable and very helpful and made spending money not to bad an experience

31 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We are really pleased Jordan managed to make the experience a good one! See you soon :-)

Avaliado com 5 de um total de 5 estrelas

It's the staff that make it a good…

It's the staff that make it a good experience, friendly,helpful and efficient, we got the holiday we required at a reasonable price which makes us want to keep using hays travel

23 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We really appreciate you taking the time to review your time in store with us at Hays Newcastle. Thank you again for booking with us. Laura :-)

Avaliado com 5 de um total de 5 estrelas

I all ways book with hays travel local…

I all ways book with hays travel local company i realy like thestaff are all very good at there job friendly good advice

19 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you very much - see you again soon :-)

Avaliado com 5 de um total de 5 estrelas

Natalia went above and beyond to answer…

Natalia went above and beyond to answer our questions and helped us book our trip away .she was very helpful and polite a lovely girl

22 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you so much for taking the time to leave a review for Natalia. She will be thrilled. :-)

Avaliado com 5 de um total de 5 estrelas

The lady I spoke to in branch went out…

The lady I spoke to in branch went out of her way to be helpful and find the information required.

20 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you so much - I'll pass this onto Gemma who served you - she will be over the moon.

Avaliado com 5 de um total de 5 estrelas

Explained everything loud& clear as we…

Explained everything loud& clear as we both wear 2 hearing aids each very well mannered & polite & very friendly person the staff in this shop are all lovely people & go out there way to help you any way they can thank you we will be back

13 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Aw thank you so much for your lovely feedback I do appreciate this and will look forward too seeing you both again soon :)

Avaliado com 5 de um total de 5 estrelas

I've booked with Hays travel many times…

I've booked with Hays travel many times over the years and they're always great and always friendly

11 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We appreciate your continued bookings with us over the years. We're so happy to hear that you've consistently found our team great and friendly.

Avaliado com 5 de um total de 5 estrelas

I have banked many times through Hays…

I have banked many times through Hays Newcastle I go there because the staff are excellent always helpful and very pleasant

2 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We appreciate you taking the time to share your positive experience. It's great to hear that our team is helpful and pleasant when you visit us in Newcastle.

Avaliado com 5 de um total de 5 estrelas

I’ve booked my hols cruises with hays…

I’ve booked my hols cruises with hays 4years nothing is 2 much trouble 4them staff are lovely and respectful they deserve 5stars and more

8 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

We're happy to hear that our team's dedication to providing exceptional support during your cruise bookings has consistently met your expectations. Thank you for your wonderful feedback!

Avaliado com 5 de um total de 5 estrelas

Staff go out of their way to help and…

Staff go out of their way to help and advise. Always a pleasure

6 de maio de 2026
logotipo da Hays Travel - Newcastle

Resposta da Hays Travel - Newcastle

Thank you for taking the time to write a review and thank you for the lovely comments. We really appreciate you booking with us again.

Avaliado com 5 de um total de 5 estrelas

Great service as always

The Hays branch in Newcastle are always polite and greet you with a smile. Liam helped me book this holiday to Greece, he was very efficient and even and gave me advice on the location of the hotel as i don't like to be too far out.
I always use Hays travel and would recommend to my family and friends.

1 de maio de 2026

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