Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... Ver mais
A empresa respondeu
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Laura was my person who assisted myself and my sister to book our holiday. She was very warm easy talk to the atmosphere was relaxed and Laura explored options for us. Laura explained everything to... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
5 Ridley Place, NE1 8JQ, Newcastle, Reino Unido
- 0191 2221400
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Hays Travel - Newcastle
We appreciate you sharing your experience, and we are so pleased to know you find our team friendly. Thank you for your review!
Very patient & attentive
Very patient & attentive, couldn’t be more helpful , excellent service.
23 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
We appreciate you taking the time to share your experience with us. We are so glad we could be helpful and attentive to your needs.
Resposta da Hays Travel - Newcastle
Thank you for your lovely review.
The Bucket List
We have used Hays Travel many times, and have never been disappointed.
Our contact Sophie was both very helpful, knowledgeable and informative...not to mention patient.
Keep up the good work
20 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
Thank you so much for taking the time to leave this lovely review. We are so happy to hear you are pleased with the service you receive. Look forward to seeing you in Newcastle shop again soon again :-)
Resposta da Hays Travel - Newcastle
Thank you so much for leaving feedback :)
Resposta da Hays Travel - Newcastle
We appreciate you highlighting our team's patience, friendliness, and helpfulness. We are so happy you consistently receive great service!
Great from start to finish
Talia was great from start to finish. Truly professional and helpful with my queries. Holiday booked and confirmed very quickly.
18 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
We're happy to hear that your holiday booking was confirmed quickly and that you found our service professional and helpful when addressing your questions.
Resposta da Hays Travel - Newcastle
Thank you for your lovely review :)
Resposta da Hays Travel - Newcastle
Thank you for your lovely review :)
Resposta da Hays Travel - Newcastle
Thank you for your lovely review :)
Fantastic service 😄 welcoming service fantastic. Have booked in the past and will continue booking xm m
Fantastic service Beth 😄
15 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
Thank you for taking the time to leave me feedback :) glad we got you all booked. Will look forward to booking your next one :)
Brilliant little Beth
Beth was fab at finding what we wanted, where we wanted it & at the price we wanted to pay. A credit to the Hays company.
16 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
Aw thank you so much for leaving such lovely feedback, always nice seeing you all :) Thank you for booking with me :)
From entering the shop to finalising…
From entering the shop to finalising booking Laura in the Newcastle shop was excellent she took all our needs in to consideration and made us at ease with booking our first cruise
15 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
Thank you :)
simplicity in booking ,
simplicity in booking ,, everything explained clearly by a very nice person called Gemma ,, could not be more helpful..
22 de janeiro de 2026
Resposta da Hays Travel - Newcastle
We appreciate you sharing your booking experience. Thank you for your feedback! We will pass this onto Jemma :)
I always use Hayes travel for booking…
I always use Hayes travel for booking holidays. The staff are always helpful, knowledgeable and professional.
13 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
We appreciate you choosing us for your holiday bookings. We're so glad to hear you find our staff helpful, knowledgeable, and professional!
good listeners and very informative…
good listeners and very informative when asked specific things. our first port of call for holidays. keep up the good work. cheers.
12 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
We appreciate that you consider us as your first choice for holidays and that you find us helpful and informative. We will continue to do our best.
Great customer service by Liam got a…
Great customer service by Liam got a quote quickly and gave lots of information. Had already been to another travel agent and asked about a certain hotel and they took about 20 mins to just get a quote. Liam restored the faith in travel agents.
18 de janeiro de 2026
Resposta da Hays Travel - Newcastle
We're happy to hear that you received great customer service and a quick quote. It's wonderful to know that your faith in travel agents has been restored. We appreciate your positive feedback!
as above
Kind, patient, efficient staff with big smiles that always helps. Thank you.
1 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
We appreciate your kind words! We are so happy to hear that our staff made your experience a positive one with their helpfulness.
- Hays Travel Newcastle
Beth was very professional in her job
Beth was very professional in her job, polite, helpful and understanding.
1 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you had a positive experience.
Hays Travel
Sophie gave us an excellent service
Sophie gave us an excellent service
She covered everything for us and gave us good advice based on her own experiences and knowledge.
She made our booking so much easier and we left very relaxed and happy
3 de fevereiro de 2026
Resposta da Hays Travel - Newcastle
We're happy to hear that you received excellent service and advice, thank you for booking with us and we hope to see you in branch again soon.
- Hays Travel Newcastle
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.