Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... Ver mais
A empresa respondeu
As always the staff are very friendly and have good knowledge of the hotels and area abroad. Nothing is too much trouble and money is always available to buy or put onto Hays travel card.
Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Agência de Cruzeiros Marítimos
- Agência de viagens de cruzeiros
- Provedor de excursões culturais
- Agência de câmbio
- Agregador de viagens
Escrito pela empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informações de contato
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, Reino Unido
- 01977 879544
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We sat down with a lovely young lady…
We sat down with a lovely young lady katie nothing wos any trouble
3 de maio de 2026
Resposta da Hays Travel - Pontefract
Gail,
We appreciate you taking the time to share your kind words with us, and we are so happy to hear that we were able to help you. I will pass on your comments to our lovely Katie
Kind Regards
Hays Travel Hastings
Holiday time............
Katie was very friendly, helpful and knowledgeable with our choice of holiday. Hays at Pontefract is a very relaxing space to be with no pressure to book the holiday until you are sure.
2 de maio de 2026
Resposta da Hays Travel - Pontefract
Wendy Pickett,
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and knowledgeable, and that you felt comfortable during the booking process.
Kind Regards
Hays Travel Pontefract
My wife booked the holiday on the…
My wife booked the holiday on the phone, excellent service all done with no hassle.
1 de maio de 2026
Resposta da Hays Travel - Pontefract
Ann Hughes,
We are so glad your wife received excellent service and a hassle-free booking experience. Thank you for your positive feedback and high rating!
Kind Regards
Hays Travel Pontefract
Resposta da Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Fantastic would highly recommend…
Fantastic would highly recommend booking with the Pontefract branch.
16 de abril de 2026
Resposta da Hays Travel - Pontefract
Gavin ,
We're glad you enjoyed your experience with the Pontefract branch. Thank you for recommending us; we appreciate your positive feedback.
Kind Regards
Alison
Hays Travel
Pontefract
Very friendly staff
Very friendly staff, professional in the way she did everything. We went home very happy with our holiday booking.
21 de abril de 2026
Resposta da Hays Travel - Pontefract
Gillian,
We are so happy to hear that you found our staff friendly and professional, and that you are pleased with your holiday booking.
Kind Regards
Alison
Hays Travel
Pontefract
Resposta da Hays Travel - Pontefract
Thank you for your comment
Kind regards
Hays travel.
Pontefract
Great experience
From the moment we entered the shop we were made to feel welcomed and the most important thing we were listened to and the consultant managed to achieve a package break we were happy with.
21 de abril de 2026
Resposta da Hays Travel - Pontefract
Debbie,
We appreciate you sharing your experience. We're so glad to hear that you felt welcomed and that we were able to create a package break that met your needs.
Kind Regards
Alison
Hays Travel
Pontefract
I have used Pontefract HAYS TRAVEL…
I have used Pontefract HAYS TRAVEL years and honestly can say we would not go anywhere else the team are fantastic very helpful with any questions only thing I can say is keep up with the hard work you are a credit to hays travel and Pontefract well done
20 de abril de 2026
Resposta da Hays Travel - Pontefract
Dean,
I really appreciate your continued loyalty and i am so glad that my lovely staff consistently provide helpful service. Thank you for your kind words and amazing feedback. you are very valued customer.
Kind Regards
Alison
Hays Travel
Pontefract
Claire
Claire, the lovely Lady who dealt with us was so helpful, she checked other options for us, suggested things that we were not aware of, explained everything and was simply fantastic.
We couldn't have asked for anyone better to deal with us, she was amazing.
So a big thank you to Claire 😊
19 de abril de 2026
Resposta da Hays Travel - Pontefract
DAWN,
We appreciate you taking the time to share your experience. We're happy to hear that Claire was so helpful, checked options, suggested things, and explained everything. We are so pleased she was amazing!
Kind Regards
Alison
Hays Travel
Pontefract
Very friendly helpful got us a good…
Very friendly helpful got us a good price holiday tysm for your excellent service
18 de abril de 2026
Resposta da Hays Travel - Pontefract
Zoe ,
We appreciate you taking the time to leave us such a wonderful review! We're so glad we could find you a good priced holiday with excellent service.
Kind Regards
Alison
Hays Travel
Pontefract
Resposta da Hays Travel - Pontefract
Hi Lisa,
Thank you so much for your lovely feedback and your continued support. It is always great to see you both.
Kindest regards
Alison
Hays Travel
Pontefract
A very quick and easy booking…
A very quick and easy booking experience. The staff are friendly and very knowledgeable. They always go that extra mile. Extra thanks to Alison who helped me book my last two holiday’s. Jo and Hannah also helped to finalise my booking.
15 de abril de 2026
Resposta da Hays Travel - Pontefract
Ahmer,
I really appreciate you sharing your kind words regarding your booking experience. I am happy to hear that our team's knowledge and support made your holiday arrangements quick and easy.
Kind Regards
Alison
Hays Travel
Pontefract
The personal help and support given by…
The personal help and support given by Joanne. She was very patient with us as we changed our plans.
14 de abril de 2026
Resposta da Hays Travel - Pontefract
Graham,
We appreciate you taking the time to leave us a your valuable feedback. We're so happy to hear that the support provided by our lovely Joanne was helpful as you changed your plans.
Regards
Alison
Hays Travel Pontefract
Joanne dealt with us in a professional…
Joanne dealt with us in a professional and personal manner. Always go to Hays as very knowledgeable and so easy
5 de abril de 2026
Resposta da Hays Travel - Pontefract
Janice,
We appreciate your kind words! It's great to know that you find our team knowledgeable and that we make things easy for you. Thanks for your review.
Kind regards
Alison
Hays Travel Pontefract
Great service
Joanne listened to what we wanted and was attentive to a thorough search to ensure we got a good deal. Would recommend Hays Travel
12 de abril de 2026
Resposta da Hays Travel - Pontefract
Tammy,
We really appreciate you sharing your experience. We're so happy to hear that Joanne was able to assist you and meet your needs. We're glad you got a good deal!
Kind regards
Alison
Hays Travel pontefract
They were so friendly and helpful
They were so friendly and helpful. They listened to what we wanted and built up a great package. They worked around the things we needed and were more than happy to do a little juggling to give us the best possible times, location and price. I would definitely go back to them for future holiday planning.
5 de abril de 2026
Resposta da Hays Travel - Pontefract
Kirsty,
We're so happy to hear that you found our team friendly and helpful! It's great to know we created a package that met your needs, and we appreciate your intention to return for future holiday planning. I will pass your feedback onto our lovely Emily.
Kind regards
Alison
Hays Travel
Amazing staff
Amazing staff, so friendly, really care about finding you the right holiday. Go above and beyond!!
9 de abril de 2026
Resposta da Hays Travel - Pontefract
Mel,
We are so happy to hear that our amazing team helped you find the right holiday and went above and beyond for you. Thanks for the review!
It was lovely to see Daisy too
Kind regards
Alison
Hays Travel Pontefract
Excellent customer service
Excellent customer service, sorted my cruise holiday out in May. The staff were very friendly and they couldnt do enough for you, would definately book with them again. Highly recommended.
1 de abril de 2026
Resposta da Hays Travel - Pontefract
Scott,
We are so glad we could provide excellent customer service and sort out your cruise holiday. We appreciate your recommendation and hope you all have a fabulous time!
Kind regards
Alison
Hays Travel Pontefract
Every time you walk into Hays travel…
Every time you walk into Hays travel Pontefract you are welcomed. Katie explained everything to us and did a thorough search for the best price. Excellent service. Thank you Hays travel
8 de abril de 2026
Resposta da Hays Travel - Pontefract
Christine,
We appreciate you taking the time to share your kind words. We're so glad that you were welcomed and that we could find the best price for you, I have passed on your lovely comments to Katie
Kind regards
Alison
Hays Travel
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.