Hays Travel - Website Avaliações 

made my booking online and everything was fine until the booking conformation came and on it was no transfers which came from Easy jet holidays so i mentioned this to a very nice guy called Jamie who asked for me to leave it with him so he could find out what was on offer and what was on my booking came back a few days later and informed me that transfers are included WELL DONE JAMIE JOB WELL DONE but i think Hays travel need to sort out this issue as it was included on most holidays that i looked at in Benidorm

Made booking simple and with very competitive prices

I find it easy to search destinations and book online

Easy to navigate . No glitches. Easy to understand

I find it strange that when you book online, when you go into a store, they cant help with queries, because they cant access the information.
This was unhelpful

We used the website and had looked at other sites, but the Hays one was by far the easiest to use and view options without reloading, changing screen etc. It was all very clear and easy to book!

Was so easy to use and book holiday

Easy to use the website to book your holiday 👍

Very easy to book

Quick and easy to use

The girls on both calls I had to make were amazing! So helpful ,I swapped my hotel twice and nothing was too much trouble .they were friendly ,we were laughing and joking through the whole call while also being professional .both lovely girls

Having seen a holiday in a shop window, I looked it up the next day online and was delighted to be able to book it.
On the downside my first attempt at the booking was not completed and I was instructed to either’ try again, contact us or wait to be contacted’ which was a little confusing. I chose to ‘try again’ and was successful, however, my payment for the first attempt had successfully been taken so I ended up making two, full cost payments. Staff from Hays Travel contacted me immediately and put a refund in train but this felt an avoidable error with confusing instructions.

Don't use Ryanair. Hays itself excellent service from Joe at Warrington branch,and no problems previously booking here.The person I dealt with at call centre needs a medal for his professionalism and patience.

From start to finish, Hays staff was so helpful and friendly. From staying in touch about any changes that happened. To helping with any questions I had.. will definitely book with Hays again in the future

Easy process

I would not recommend Hays at all!
Booked a cruise via them went to cancel my booking after 36hrs. I’ve lost my deposit, you get no cooling off period!!
When I spoke to customer service it’s in the small print of t&c… so my fault as I didn’t read it!!!

I have been looking for a short city break away and came onto hays travel’s website and found so many great deals my jaw dropped and I knew I had to book with you guys! My booking process was so easy everything was so simple and got it done with no hassle!

Booked this holiday online at a great price. When I visited my local Branch they were unable to find the holiday on their search sites. I went on a live chat online and again they could not find the Hotel. The representative even phoned me and had tried to search all sites without success. I am very pleased with the Holiday I booked but don't understand why your Office could not find it.

Booked online which is easy, had a query and called customer service. They were very helpful and rectified my problem straight away.

Great price for what you get