Delivery was well done and the selection of items were perfect for my dad. Sometimes a little gift basket goes a long way, especially when gifting for the man who has it all! Very thoughtful - thank y... Ver mais
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Veja o que dizem as avaliações
Everything was substituted nothing matched what I ordered not the colour not the item - their attitude was unapologetic confrontational and unhelpful . They cited Policy contradicting the FAQS page.... Ver mais
Everything went smoothly from the time of order and the delivery. May I suggest that you have a gift basket which includes a bottle of wine and maybe 2 bottles of beer. My daughter-in-law likes wine... Ver mais
Hazelton's has a great selection of gift options at every price point. The gift baskets/arrangements make me proud to send and are impressive to receive. The ordering process and ability to substitu... Ver mais
Detalhes da empresa
Escrito pela empresa
Gift baskets shipped Across Canada, USA. Local customers since the 1980s.
Informações de contato
130 Sparks Avenue Suite 102, M2H 2S4, Toronto, Canadá
- 416-837-8811
- customerservice@hazeltons.ca
- www.hazeltons.ca
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 5% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Hazelton's Canada
Hi Peter, thank you for your review!
Thankyou for the cake for our daughter…
Thankyou for the cake for our daughter it was truly amazing and taste was brilliant.
Most definitely will reffer more friends 🧡
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for your lovely feedback! We’re happy to hear the cake for your daughter was truly amazing and tasted brilliant. We look forward to seeing you again!
The whole process was very smooth and…
The whole process was very smooth and well-managed. I accidentally selected the wrong payment method, but they kindly guided me through correcting it. The gift arrived right on time and my son absolutely loved the items included.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for your thoughtful review! We’re happy to hear that the process was smooth and that our team could help you quickly correct the payment method. It’s wonderful to know the gift arrived on time and that your son absolutely loved the items. We truly appreciate your support!
Excellent service & communication
Excellent service & communication. My daughter loved her gift.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Hi Lucie, thank you for your positive feedback! We are happy that your daughter loved the gift that was sent to her. We hope to see you again.
The recipient loved his “Golf Basket”
The recipient loved his “Golf Basket”! He sent me photos and they showed all the items as I expected. The delivery was exactly as specified. Everything worked out beautifully.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for your wonderful feedback! We’re thrilled to hear the recipient loved his Golf Basket and that everything arrived exactly as expected. It’s great to know the delivery went just as specified and that everything worked out beautifully. We truly appreciate your support and look forward to helping you with your next gift!
Choice of Courier
This review is not so much based on the product but how the business elects to ship through third party couriers such as OnTrac. A quick search would reveal that not a single positive review has ever been given to this courier yet they still utilize them. Having a small window of 02 days, I had a package sent to the hotel where my wife was staying. Hazeltons allowed me to select next day shipping even though I knew it most likely would be the following day (which would have been fine). Utilizing OnTrac’s tracker, I saw the estimated date of delivery was going to be on the second day of the 2 day window, which again was fine. That second day came around and the tracking changed to “out for delivery” in the morning. The whole day went by until almost 9pm when the status was changed to “unable to deliver do to business closed”. Obviously this is a lie since the delivery address is a 24hour staffed hotel in downtown San Francisco, but lying seems to be common from OnTrac. Eventually the package did get delivered the following evening, or so the update claims, yet by that time my wife was no longer there to receive it. You may argue that this review is unjustified to be giving to Hazeltons but again, if you are a company as large as this and you elect to use subpar means to get your product onto the hands of your customers, that burden ultimately falls on you.
13 de fevereiro de 2026
Avaliação não solicitada
As usual the service was excellent
As usual the service was excellent
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you for the positive feedback Twaher! We hope to see you again!
Convenient, quick, and a nice selection of gifts
I was very happy to discover the service as I like to send gifts to my Canadian friends and family even though I live in the US. I’ve tried other services, but I found this one to be very timely and to offer a nice selection of gifts. I will definitely use them again and recommend them to others.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for your kind words! We’re delighted to hear that you found our service helpful for sending gifts to your Canadian friends and family from the U.S. It means a lot to us that you found our delivery timely and enjoyed our selection. We truly appreciate your recommendation and look forward to helping you celebrate many more special moments!
The only problem was it didn’t arrive…
The only problem was it didn’t arrive at the time I requested but the items were extraordinary
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Hi Blessing, thank you for your honest feedback. We sincerely apologize that the delivery did not arrive at the exact time requested. We understand how important timing can be. Though we’re truly glad to hear you found the items extraordinary. We appreciate your understanding and your support, and we hope to provide a seamless experience for you next time.
Valentine's Day Failure
I placed an order to arrive the day before Valentine's Day, but not only was it late, it didn't even arrive before Valentine's Day. The website showed no tracking for the delivery, and customer service was only reachable by Chat. The customer service rep couldn't give me any info on the package other than it has a shipping label. I then asked for a refund and they said they couldn't give a refund because the package was late. RIDICULOUS AND HORRIBLE CUSTOMER SERVICE
14 de fevereiro de 2026
Avaliação não solicitada
Terrible experience! Run away!
Terrible experience. I paid quite a good amount of money for a very bad service. How come Trustpilot summarises this as 4.2? Don't be fooled look at the whole distribution, 74% give one star and still a lot in January 2026. My parcel didn't arrive or was stollen, no photo proof of delivery from Canpar (1.1 star on Trustpilot) and no real concern from Hazelton's .... don't care! Basically.....so run away from Hazelton's
12 de fevereiro de 2026
Avaliação não solicitada
Good service
Delivery was efficient and on time. But the gift card was torn when it arrived to the recipient’s address
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you for your feedback. We’re glad to hear the delivery was efficient and on time, but we’re very sorry to learn that the gift card was torn upon arrival. That’s certainly not the experience we want for you or your recipient. We appreciate you bringing this to our attention and will review our packaging process to help prevent this in the future.
Selections were great and website was…
Selections were great and website was very easy to use.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Hi Jessica, thank you for the feedback!
Horrible
Horrible, gift basket not delivered, no confirmation for apparent pick up, only partial refund offered
1 de janeiro de 2026
Avaliação não solicitada
We have used you a few times and never…
We have used you a few times and never have to worry
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for your continued support! It means a lot to hear that you can rely on us without worry. We truly appreciate your trust and look forward to helping you with many more gifts in the future!
Great customer service and quality gift basket contents
I was pleased that with Hazeltons I could completely curate my own basket with exactly what I wanted in it.
My gift was to a hospital unit that cared for my mother. When I checked in to make sure that the basket was received, I was happy to know they were thrilled with the contents and very appreciative.
I did have to call customer service for an error I made when creating the basket and they were happy to fix it before it went out. I had questions about ingredients and allergies and the rep I spoke to was very helpful and got back to me in a timely fashion. All in all a great experience and will be using them again.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for sharing your meaningful experience. We’re truly honored that you chose Hazelton’s to send a curated gift to the hospital unit that cared for your mother. We’re so glad to hear they were thrilled with the basket and appreciative of the contents.
It’s also wonderful to know our customer service team was able to assist you quickly with your order changes and ingredient questions. Providing helpful, timely support is very important to us. We sincerely appreciate your trust and kind words, and we look forward to seeing you again in the future.
Fast and reliable
Fast delivery, gift basket looked just like photo, great price
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for your great feedback! We’re delighted to hear the delivery was fast, the basket looked just like the photo, and that you found it to be a great value. We truly appreciate your support and look forward to seeing you again!
Lovely gift presentation with quality…
Lovely gift presentation with quality products.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much for your kind review! We’re delighted to hear you loved the gift presentation and the quality of the products. We truly appreciate your support and we hope to see you again.
Excelente!, on-time, exactly as it was in the pictures!!!!
I bought your "Birthday Bash Gift set" and it was exactly as it was shown in your web page. I was buying from Colombia for my sister in Calgary, I made a mistake in the payment and I received inmediate support to correct it. Thank you sooo much! Gracias por mantener su promesa de venta 🙂
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you so much Paola for your wonderful feedback! We’re thrilled to hear that your gift arrived exactly as shown and that ordering from Colombia for your sister in Calgary was a smooth experience. We’re especially glad our team could quickly assist you with the payment issue. We hope to see you again.
The site was easy to navigate
The site was easy to navigate. They had a good selection to chose from.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Hazelton's Canada
Thank you for your kind review! We’re glad to hear you found our website easy to navigate and enjoyed the selection we offer.
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