Healthxchange Avaliações 84

I placed an order for Relfydess as stock. the address I gave was my home address to guarantee delivery but turned out that I should have given a CQC registered address. I gave my clinic address. Your team approved this but the order was not sent until after 5 days when I called to question this!
I also, received the Relfydess only and not the Hyaluronidase ampule yesterday despite both items were ordered on the same day. This isa realy bad service. I had to apologies to clients that will not book with us anymore.

Amazing experience with health-exchange pharmacy
Fast delivery

Easy to order great pricing delivery on time as expected

Easy to use website and prompt safe delivery.

Unfortunately very poor experience from the start. Placed a order, problem with one item on order, was told by member of staff on phone whole order would be cancelled and I needed to reorder which I did, this was incorrect, only the item in question cancelled so now have duplicate of entire order. Customer service not interested, their excuse was that the member of staff was new, I now have doubles of prescription item that will go to waste and out of pocket. Another item on both orders out of stock but not informed for over a week, eventually contacted to say no update on when availability will be so will be cancelled and refunded but only refunded for one order not the second.
Overall very disappointing leaving a small business out of pocket. Recommend using other pharmacies like church who are much more professional and organised.

Efficient service and responsive to queries
Timely and supportive responses to any issues in your order

Terrible process. The same address I have used for years to have Botox delivered was declined and left me with a late order and disappointed clients. The process of. Ordering Botox was made to be very difficult

Healthxchange is always useful, and the best thing is that you can order products for patients and have them delivered directly to them.

Easy to order good service

As always fast service and Amy in customer services was able to sort an issue with me order in a matter of seconds. Would recommend.

When I hVe delivery and no one opens the door,driver immediately returns the order without further attempts, asking neighbours,etc
Next day when delivery comes , as it should be in the fridge, it is not kept in fridge so all melted

Easy to order, but 2 things that marked it down for me. The cost of delivery £12 including the VAT more than other pharmacies and the very flimsy box, meant when delivered the box was damaged and quite dented! . The driver advised I check the contents before he left. Luckily the content was ok and only one of the content boxes slightly damaged. But products ok to use. So for the cost of delivery I would expect a sturdy box with paper to protect the content, rather than plastic.

Lack of communication

Order steps could be more friendly, and the orders builder is not easy to manage; or maybe a necessary clients' training/Demo will be helpful.

Thank you George at Healthxchange- they managed to help resolve my issue within a few hours and send me the rest of my order.

I ordered an azzalure twin pack but only received one inside the pack. Have taken photos and emailed- not heard anything for two days and my patient was due in and had to cancel appointment. Called twice to customer services and both people have given me a different response. Not happy at all.

easy website and straightforward to speak to someone if needed

I’ve been with Healthxchange for over 13 years
They’ve helped me through cancer , covid and the loss of my father.
No matter what the problem it’s always been solved quickly and professionally. Customer service are helpful and always go the extra mile

Dpd let this service down
no delivery on saturday, forcing me to cancel patients last minute, looks bad on my clinic as a business owner
Spoke with healthxchange today, & order has been rearranged but i now have to travel an hour to one of my clinics i don't work at tomorrow to collect the order, and hope that dpd deliver this time, when they could have delivered to my closer clinic has healthxchange called me back when they said they would 🙄

DPD didn’t deliver my parcel even though I was home all day. No options available to rearrange delivery and following a second attempt it was returned. This has been such a negative and stressful experience. I’m so disappointed and won’t be using healthxchange again if this isn’t resolved promptly.

DPD really let the service down. Deliveries to wrong place, wrong times, left without signatures. Looking for another supplier.