We needed a solution for watering a large number of standard trees that were located on a 15m high hillside and we can only access the base of the area with the water bowser. Henry Pumps worked with u... Ver mais
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Veja o que dizem as avaliações
When I had a small problem with a piece of equipment, Billy went above and beyond to rectify it in double quick time. That is service as it used to be, but sadly today is exceptional. Top marks.
Really helpful on trying to find the correct pump for the Bowser. Would definitely recommend Henry Pumps
I had been struggling to source the correct pump for a fountain in my pond. I chanced upon Henry’s Pumps and Billy noted all the circumstances. He suggested a pump that was considerably less money tha... Ver mais
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Detalhes da empresa
Escrito pela empresa
Proudly supplying the largest range of water and waste water pumps in the UK including Koshin, JS, Zenit, Flygt, Lowara, Caprari. Independent & friendly advice.
Informações de contato
Reino Unido
- www.henrypumps.co.uk
4,3
Excelente
48 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Right pump for the job
Needed a pump for our sports pitch urgently when ours broke down. Called into their trade counter and they had just the pump I needed. Great advice on the day. Pump in and working great!
7 de junho de 2024
Avaliação não solicitada
Resposta da Henry Pumps
Thank you for your kind words.
Not to be trusted!
Not to be trusted!
All the positive reviews are based on quick delivery times and not customer service. Henry Pumps gave me some poor advice, then ignored emails and then refused on multiple occasions to meet their responsibilities, under the Consumer Rights Act 2015, to accept a return.
The worst customer experience I’ve ever had. I am pursuing via other means.
3 de janeiro de 2024
Avaliação não solicitada
Resposta da Henry Pumps
Sorry to see that you were not happy with the service received, Andrew. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
Excellent next-day delivery & Customer Service
Excellent next-day delivery, via DHL needed some pre- purchase advice which Theo supplied, and needed some further clarification post-purchase which again Theo Assisted in Supplying. The pump is now installed and all working as it should. Buy with confidence.
Wayne & Sue
Oaks Barn Farm
24 de janeiro de 2024
Avaliação não solicitada
Item arrived the day after ordering &…
Item arrived the day after ordering & was well packaged. Great service
8 de dezembro de 2023
Avaliação não solicitada
I bought a pump from this company and…
I bought a pump from this company and wanted some extra information about the pump that was not in the instructions.
I e-mailed them some days ago, but as usual, no reply.
I don't know why people like these bother to have any support contacts as they clearly either don't look in their in box or more likely, can't be bothered.
Typical lazy UK company who take your money in seconds but that's the last you hear from them.
There are probably better companies out there selling pumps, use them and not this shower.
28 de junho de 2023
Avaliação não solicitada
Resposta da Henry Pumps
Sorry to see that you were not happy with the service received, Mr Slater. I can assure you that is not our standard practise. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
CANNOT RECOMMEND THIS COMPANY HIGHLY…
CANNOT RECOMMEND THIS COMPANY HIGHLY ENOUGH.
The whole transaction from the ease of ordering, the speed of processing to the order confirmation was exceptional.
My item arrived the next day, which was also a plus, considering the CV-19 situation.
The packaging and product was first class. The whole experience, being my first purchase from Henry Pumps, was first class.
Buy with confidence.
4 de junho de 2020
Avaliação não solicitada
Resposta da Henry Pumps
Thank you, Paul for the kind words.
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