Henry's Avaliações 

I brought my Nikon D500 camera to Henry's in Kanata because of water droplets on my rear screen last April -May 2022. Waited for over two and a half months to get it back. When it came back most of the water stains were gone but there was still a lot on the top and on the side of the screen. I sent it back to have the rest removed. It came back about three months later with a different rear screen. The screen is a beat up scratched one that does not belong on my camera. It sticks out and does not fit properly. I brought it back and explained to them the new problem. They sent it back to the repair shop and i waited another two to three months. It finally came back from the repair shop again but no repairs have been done to address the problem. After being without my camera for seven to eight months i gave up. I tried to explain my situation with them to get it resolved but i felt they were never interested to help me resolve my issue. I should not have to send my camera back the fourth time because i already knew what the results would be. I had no communication from from Henry's unless i called for a update. When they made out a repair order my e-mail was always incorrect and this was after i told them and gave them the correct one. I even sent them the correct one and still they haven't changed it. What awful amatur and incompetent service. I will never go back.

I called store in london to see if they had an item before I drove an hour to there store it took about 7 calls as they kept putting me on hold finally after half hour of calling back and getting hung up on they have my item so I drove to store upon arrival there was employees behind counter no customers but me when I walked in past front counter everybody dissapeared finally the lady asked me if she can help me I told her I was here to get the bag sitting on counter i she grabbed bag said I’ll check you out I said I wanna look around she said ok found a couple things I wanted in case I asked for help they just walked away so I decided im gonna leave the fella who rang me out couldn’t find my account when I asked why he raised his voice I don’t remember what he said because of being totally frustrated with there service I called manager he defended his staff basically told me it my fault I don’t know what has happened to Henry’s but in last 2 years or so they all have gone to toilet there new website sucks nothing in london store is on website what happened used to be fun to go to Henry’s the manager states no discrimination in my store but sir there is go in there in a suit all cleaned up they treat you nice go in there in work clothes they wont talk to you cause this guy ain’t got no money but hey you just let thousands of dollars walk out the door because of way I dressed after over ten years of shopping at Henry’s NEVER AGAIN there are smaller stores around who have everything I need in stock online shows what’s in store what’s not Henrys dont do that anymore and it’s not just london that do this so in my opinion train your employees in how to use a telephone properly and to not judge a book by its cover because just cause you look a certain way does not mean you have no money because of this you let money walk outta store have a great day

Went in to Henry’s in Barrie to use kiosk for a photo book. Matt McCartie assisted me the whole way through it. It was quite confusing!! Thank you Matt for all the help. It was really appreciated!!

Update --- (Feb 21,2023)
I received my full refund from Henry's. I will not change my rating. This retailer misrepresented the condition of their used product I bought. And, it should not have taken three weeks to process my refund. Whenever a retailer claims a delay due to facing a high number of returns, stay away from that company.

Original ----
There's something wrong with Henry's or any retailer when is takes weeks to process a refund.

I purchased a USED Nanuk 940 for CAD$99.99. It was advertised as Rated 8 but what I received was covered in scratches and doesn’t operate correctly. The item receipt accompanying the case doesn’t even match what I bought. Order fulfillment took over two weeks and was never processed until contacting customer service support repeatedly over a two week period to manually place the order through processing. Their customer service reps are good, based on my experience. Just don't expect quality response times.  I assume the dubious product listing is based on a Henry's store manager trying to dump bad cases on unexpecting people. 

My online user experience shopping with Henry’s is a total nightmare.  DO NOT BUY FROM HENRY'S. It's a waste of time and effort.  Shop elsewhere. I ended up buying a completely BRAND NEW Nanuk 945 from B&H and it was shipped and cleared customs the exact same day from the USA!

I requested a refund on Jan 31 2023, I still haven't received it.

Sigh... this has been a bad first experience with this company.

- I placed an order or Oct 27 for 6 items.
- On Oct 28th, I received an email that my order was shipped. Unfortunately, I could see it would be only 1 of the 6 items. There was no mention of the remaining 5 items or when I would receive them.
- On Nov 2nd, I received shipment of 1 of the 6 items
- On Nov 13th, I contacted the company to ask about the remaining 5 items.
- On Nov 14th, Henry's emailed me saying that all but one of my items would be shipped soon and I was given a shipping tracking number. I discovered this tracking number was for the old shipment, which I already received.
- on Nov 14th, I again asked when my remaining 5 items would arrive.
- on Nov 17th, I emailed again to ask when my 5 items would arrive.
- on Nov 18th, I received an email reply addressed to the wrong person
- on Nov 24th, I was asked to provide my credit card information again. I was told my items would be shipped 'soon'
- on Dec 11, I received an email that items from my order are now being shipped. In checking on this, I discovered it is only 2 of the 5 remaining items.

I am unsatisfied with the customer service. If an order was going to be this delayed, I would hope the business would contact the customer to inform them and apologize.
It has been over 6 weeks since the order was placed, and I have only received one item.

This is very frustrating and not acceptable. I can't say anything good about this experience.

I still don't know when the order will be fully received.

It has been 6 month since I left for repair my lense. I already paid 300$ and nowadays, I still have any information from them despite my reminders. I don't have any news even if I send email or by phone, they are not able to answer me. Where is my lense ? Is it repaired ? How can I get it ? I don't know what to do to reach them.

Must say my experience with Henry's Heartland Mississauga, was totally amazing.
Took my camera to repair, and now needed one to use in the meantime but they do not rent, then again was given options as to what I can do. Many options were available. Within three days had a replacement to use for my shoots, while the repairs were being done on my broken camera.
What had me, was that the next week I returned, the Manager noticed me and actually called me by name, and came over to help out.
Bastien was truly amazing and extremely helpful, as I am not a professional, he treated me as one and made sure I did not leave without a solution for getting, and having a camera to use.
Service as that is truly hard to find. And although this is the second week, with Bastien advised now have a camera to work with, also checking back at the store, He will call me and come over to help, and check on the status of my camera, without having to ask.
I came in with a problem and left with many options to have.
In my opinion, Henry's Heartland, and Bastien, surely will have my business.

I took a Panasonic camera into Henry's in London ON for repairs. I called six times over the following 2 weeks to get status. Each time I was on hold for a long duration of time - in excess of 12 minutes per call - and the first 5x I was told the repair order was locked on their system and could not be accessed. A week later, I reached a supervisor who sent me the repair info in email. A $450 camera came back with a repair for the SD reader in the camera at $736 plus tax. This is ridiculous no one is going to use this service and all the time and effort to contact them to even get this ridiculous quote. Henry's if you have a repair service for a used camera that costs almost twice the amount of the original camera, I cannot imagine many will use it. Nevermind, when I first took into the store, the clerk told me average repairs for an SD card reader were $200-$300.

Update October 2022: Got a call and an email from the Manager at Henry's Customer Service. His recommendation was to replace the camera from a third-party site!?!? Um. #1 you had my camera for 3 weeks and I could not do my work. #2 the ESTIMATES you provide for cost of repair were more than 300% too little (estimate $200-$300 CDN - actual repair cost when presented with invoice for repairs $736CDN) and #3 why are you telling people it's better to buy third-party than from the company for which you work? Again, as I stated above, if you cannot provide more accurate repair cost estimates and cannot repair cameras within a more reasonable cost, this service should be scrapped - you are wasting people's time and making them upset with the final estimate received.

Been waiting patiently for my "special order" and I DO NOT advice anyone from taking this route with Henry's.

I have contacted them 4 times and once went into their downtown Toronto location to speak to their representatives. They were very unprofessional, even as to belittle my purchase as something cheap and basically not worth their time, as if I was at fault for choosing to pick up an inexpensive lens for my studies at school.

I do admit that there is a note on their site about possible wait times, BUT this does not excuse the perceived tactic to rob budget conscious people of their money (no refunds, no exchanges), and making it very difficult to get any kind of feedback.

I will dispute this if I do not get my deserved purchase and I encourage others not to settle for such an evasive scheme that is still active to this day.

Extremely disapointed. I ordered a couple of printed photos on July 10th.. It's September 14th and I still received nothing.. I don't what to do, I send them 2 messages to know whats going on, got no responses from them. I want a refund but I'm afraid that I'll wait even longer for that..

I have bought a camera from them two weeks ago and wanted to return the camera, I called them for three times and each time over 30 minutes and no one answered and I was kept waiting and then I filled twice the forms and sent them and still no answer.
I don’t know what kind of company this is they don’t give a toss about the customers and they should not be in business.

I ordered a lens from them a month or so ago. After a couple of weeks had gone by I asked when I would get my lens. I gave them the order confirmation they had sent me, with the number. They come back to me with "we never received an order from you". Ookay, then why do I have a confirmation email from you! I told them to forget it, I didn't want it if they did find it, I'd order from somewhere more competent. Which I did. I received my new lens from Amazon a week later. Then I get an email from Henry's, saying they sent the lens that I supposedly didn't order. So, I sit here with two lenses, one that I don't want, and I've yet to hear from them after sending two emails.

They've screwed up my bank account by sending me this lens that I didn't want. To top it off, my husband informed me that I swore I would never order from Henry's again since last time they screwed up and charged me for two lenses a few years ago. That's on me, forgetting that. What an awful company. I want my money back and postage paid for sending you your bloody lens back Henry's.

Ordered an item while their system was apparently changing "on the back end" and my item hasn't shipped after 3 weeks. Customer service is non existent. I've called daily and waited on hold, given my number for a call back, emailed multiple times, messaged on social media. No one will help. Worst company I've ever dealt with. The worst part is they won't publicly acknowledge that they're having issues and are still taking people's money and not sending items. What a scam company.

Awful experience.
I order a whole set of printer ink (200$ in value) over a month ago.
Suddenly my user account became unusable and I saw they were updating their online store.
Finally managed to get back into my account a week later. All of my previous orders have disappeared including the unfulfilled one with the ink.
I have sent them email, called them, requested call back, tried the online chat.
Its been 5 weeks since my order and 1.5 weeks since I tried reaching them, impossible to hear back.

I ordered a used Nikon 35mm lens online and made payment of $201 from my credit card.

They sent me a link to track order status. On that link there is no details about the order and I patiently waited for 3 weeks. Then I started calling their helpline for accurate update on what is going on with the order and they are giving an excuse/reason that their website server/system transitioned from old to new system.

I specially went to their location in winnipeg and enquired about the lens specs and they were the ones who found a used lens in their website and recommended me to order it as it was on deal. I now lost out on the deal as well as waited 3 weeks with misleading info.

I was given run around for a week and then finally they say that they are unable to fulfill my order as it was ordered on old system and our new system cannot fulfill the same.

They did not have any warning or notice on their website saying that we are experiencing a transition of system so any order made currently would not be fulfilled. This was misleading. The total amount of the order was also on hold as per my online banking status of credit card.

I have lost a few professional commitments due to this delay and runaround and no clear response and feel cheated and misleaded on this.

Kindly help me with this as this can happen with any consumer and they can get away with it by just saying we cannot fulfill it

No answer of the costumer service by phone or email EVER.

Ordered prints online because I wanted to shop Canadian. A confirmation email arrived immediately and my credit card was charged. That was nearly 3 weeks ago and I haven't had an update or been able to reach anyone since then to find out when and IF I'll get my prints.

Online chat was useless. Phoned and left my number for a callback. Was on another call but when I called back again, I got a message saying, we are so far behind on calls, please email us. Emailed almost a week ago. So far received 3 emails thanking me for my patience but no information. This is the worst customer service I've experienced, bar none. Is my 3-week-old order in progress? I still have no idea!

Worst service , closing Lozeau Store without noticing the employees. I still have an order from here.

purchased an in stock flash and some rechargeable batteries. took 8 days just to get an email saying that part of my order had been shipped. still waiting over16 days later for my flash. could have ordered it from a number of other online resellers and gotten in within a week. such a horrific experience

On-line order - hopeless. 1 week after order, nothing. Two phone calls, no answer after 15-20 " waiting. Could not even leave a message or # for call back. Called B&M twice. 1st time Losi said she could check online and get back to me. Lies, never heard back. 2nd time was told not in stock and no idea when. Having bought $ 00000 of camera equipment in store in the last few years. Never again. Got it on Amazon for a few #$ more.