Hisense USA Avaliações 

When I purchased this 32"Hisense, I had to call the number that came up on the TV to download the apps. I am NOT computer literate . Whoever answered from their company talked me into ( I didn't know it at the time) opening my phone up for her to "help". She got into my banking and scammed us for a considerable AMT of money and when I called Hisense, I was connected to someone that barely spoke English with and unintelligible accent. Nothing the bank could do. PLUS the TV has vertical lines and not even a year old. You decide.3/18/2026.

So I purchased a Hisense 75” TV in June guess what 2 months later I hear the volume but no picture. They sent a repair guy out with the part but they need another part. Hisense has inconvenient me for almost 3 weeks now instead of just sending me a replacement, instead I have to keep taking off of work and keep waiting on a tech to repair a 2 month old TV. Not happy at all.

As I bought a new Hisense 65 inch. Started acting up no sooner than I bought it. Thought I was going to really like it. But I was wrong. Would never recommend anyone buying one. Be careful !!

If you want, a p.o.s. TV that last 13 months, one month out of warranty in a room that it was barely ever used probably a dozen times at most and then completely quits functioning with a constant USB pop-up then this garbage is for you.

I bought a Hisense glass top stove 3 months ago. The heat sense light came on and stayed on. I was in the process of filing a claim with the company and waiting for a response and one night in the middle of the night the glass top shattered. I’m not sure what happened, if it overheated or what. But the company has terrible customer service. They refuse to fix or replace the stove saying it’s not covered under warranty. I literally have owned the stove for 12 weeks. I will never buy or recommend another Hisense product EVER!!!!!!

I purchased a Hisense 12K INU PAC APP 122 on 7/18/2026. This unit should be able to cool 650 sq ft. I am using it in a bedroom that is 80 sq ft. It is failing to cool this room. The setting is on Cool 61 degrees. It has not even brought the temperature down to 68 degrees. The temperature outside is 85 degrees. This unit is defective. I want my money back. I have been using a Toshiba 8000 BTU unit that cools the room down to 62 degrees in less than a half an hour. The Hisense unit that I bought is a piece of junk.

I purchased two Hisense T.V. neither last for longing than two years. The picture tube went out on both T.V. months apart; I would never WASTE MY money on Hisense Brand. What a joke!!! TRASH TRASH

⭐ BUYER BEWARE — DOCUMENT EVERYTHING IF YOU BUY HISENSE

I normally give a company the opportunity to make something right before leaving a review, but the way Hisense has handled my warranty claim deserves to be documented publicly.

My 75-inch Hisense TV began power cycling — Hisense logo comes on, TV shuts off, restarts, and repeats. I contacted Hisense and opened a warranty claim while the television was still within its 3-year warranty period, which was confirmed during the process.

Here’s where it gets ridiculous.

When I opened the claim, I submitted PHOTOS AND VIDEO showing the television and the actual problem. THE SCREEN WAS NOT CRACKED. HISENSE HAS THAT EVIDENCE.

Hisense proceeded with the claim, ordered a part/system board, and scheduled a technician. Because this is a 75-inch wall-mounted TV, we had to remove it from the wall for service. It then took roughly two weeks for the part and technician appointment.

Now, AFTER all of that, Hisense says the television has an internally damaged LCD and is calling it “accidental/physical damage,” refusing to repair the TV.

Excuse me?

If physical damage caused my original problem, why did the original video show an intact screen while the TV was actively power cycling? Why was the claim accepted? Why was a part ordered? And why can’t Hisense establish that this alleged damage existed when I FIRST reported the failure?

Those are the questions I have asked Hisense to answer.

I have now formally disputed their determination and requested preservation and review of the original videos, photographs, call recordings, case notes, technician report, warranty verification, part order, service records, and claim timeline.

Incident H4393959.

This isn't about me demanding coverage for something I damaged and expecting a manufacturer to pay for it. I reported a malfunctioning television under warranty, provided video evidence of the malfunction and the TV's condition, and Hisense started the repair process.

Now the story has changed.

Consumers spend too much money on these televisions to receive this kind of warranty experience. If you're considering Hisense because of the advertised warranty, I strongly suggest researching how warranty claims are actually handled before making that purchase.

I will update this review publicly if Hisense Executive Customer Relations resolves the matter appropriately.

Until then: BUYER

Had my 220 AC unit for 2 years and it's already went out

Hisense is the worst with warranty. They never fix what you get warranties for. This was our second tv that we have with them and I will never buy another one. I pray they lose business!

Hisense is by far the worst company when it comes to customer service. Their customer service representatives seem to know nothing, provide almost no useful information, and leave you waiting for weeks without any answers.

I sent 4 emails and made 3 phone calls, and I still couldn’t get a proper response. Unless you constantly follow up and insist, they simply won’t get back to you.

Their products may be inexpensive, but they clearly lose money by having such an incompetent and ineffective customer service department. A low price is not worth it when you have to deal with this level of after-sales support.

DO NOT BUY ANYTHING FROM HISENSE, NO MATTER HOW GOOD THE DISCOUNT IS. This is, without a doubt, one of the worst after-sales customer service experiences I have ever had.

I contacted Hisense again to express how frustrated I was with the way this simple return has been handled. After spending time troubleshooting, waiting for promised callbacks, and having to follow up myself, I expected someone to take my concerns seriously. Unfortunately, the response felt like my frustration was being ignored.
I told them that based on this experience, I would not purchase another Hisense product in the future. A $350 air conditioner that fails within weeks should not turn into a long, complicated process just to get a return started. The product failure was frustrating enough, but the customer service experience has been even worse.
I expected better support and a much easier resolution. At this point, I will NEVER recommend or purchace another Hisense product based on both the product reliability and the customer service experience. On top of everything else they told me that my case hasn't even been started yet.

Crap TV, crap customer service, breaks after less than 2 years but out of warranty so nothing they can do. Will never buy a hisense again.

I have purchased a brand new fridge made by Hisense at Home Depot (Vissani brand). When plugged in, it never cooled. After long back-and-forth they sent a technician and he said the fridge should be exchanged by Hisense. They are dragging their feet, asking to provide everything multiple times, and questioning me regarding a discount I've received at Home Depot. Now they tell me, they won't replace it, they will cut a check in a couple of weeks. Now I am stuck disposing of a broken fridge and I've lost the Home Depot incentives I used to purchase the fridge in the first place. When you call their corporate office, they have no customer relations department. The receptionist won't transfer the call. Their address is wrong on the BBB site and it says it's close. The whole company is shady. Their products are garbage, their customer service is trash and their warranty is non-existent. Stay away from anything this Chinese company makes, it's junk and they do not share our values of good customer service.

I purchased a range in July 2025 which was kept in storage until December 2025 due to renovation of my home from a fire. Use of the range was delightful, then I noticed a semicircular rainbow ring beneath the surface of the stovetop around January 2026. Ultimately, Hisense claimed the problem to be cosmetic and not covered under warranty. Furthermore, I was told that the damage was probably caused by the spillage of water. Really??? On to a solid glass top?!?! If that is the case there is a defect in the glass. This was the final say and ALL Hisense was going to do is give me a link to where I may purchase another stovetop as well as pay for labor. Next time, Hisense will NOT be considered amongst ANY of my list of purchases for anything!!!

I will never ever buy any of their products again.
Will work for 2 years the thin go out on you.
If you buy there products you'll waste your money.

Just had the TV delivered and set up. Shortly afterwards, TV picture periodically blacks out. Sporadically off and on all afternoon. Tried all the troubleshooting options and it still does the same thing. Five hours of frustration. Returning it as soon as I can!

Purchased a Hisense Dehumidifier a few years ago. No longer under warrantee. Refrigerant is leaking rendering product useless. Ran it in summer months only. Cleaned it in between!
Wrote to the company several times via Contact Form on their web site, to no avail. Called them, no luck as AI taking over the calls now!
Never EVER buying any Hisense product! Waste of money, time, and extremely poor customer service and definitely don't care about customers! Un flippin believable!!! Ugh!!!!!

I'll make this as short as possible. We have a Hisense 85 inch Q7 series mini-LED Qled television. We bought it from Best Buy August 28th of last year (2025). it worked fine and we were very pleased with it until this past April (less than a year after purchase), when it began to have some issues. Hisense says they warranty their tv for one year
The TV shut down randomly for no reason, and the HDMI ports would go out randomly. I got on the live chat with a Hisense rep twice within a month, and both time I was told to unplug the TV, hold down the power button to "drain" any remaining electricity (yep, that's what they said),and upon plugging the TV back in both times, everything worked fine again.
The THIRD time the HDMI ports suddenly shut down (soundbar and DVD player both plugged in) I called again, and the rep said because this is reoccurring problem to do a factory reset. This of course makes the TV as if it just came out of the box, so I had to reinstall the apps as well as sign back into everything. This solved the problem....for a couple of days.
The HDMI ports went back out a couple of days later, and once during those 48 hours the TV powered off for no reason. I called Hisense, got a live person on the phone (YAY!), and they said they would send out a tech from one of the TV repair companies they have a contract with. Repairman came in, replaced the mainboard, left, and yep, two days later the HDMI ports went out again. Called Hisense, they told me to do another factory reset (nope), and I told them I want either a refund or a replacement since this has happened too many times. Rep said no, they have to try again with a repairman. I DO NOT want this TV "fixed" but I have no choice to wait for another repairman coming tomorrow.
So basically, you get a Hisense, you're stuck with it. They will send someone to "fix" it, and if it isn't fixed, they will just send another tech.
UPDATE: Repair tech came out this morning (6/30/26) and called Hisense to get authorization to destroy the TV so that a refund or RA can be issued. The Hisense rep told him (this was all on speaker phone) that they ordered new boards yesterday so we have to wait until those get installed and see what happens. The tech advised the main board was already switched out so doing it again is fruitless, but the Hisense rep said he will not authorize the tv to be deemed unrepairable, despite THE GUY WHO REPAIRS TV'S FOR A LIVING TELLING HIM IT WON'T WORK AND SENDING HIM PICTURES WHILE HE IS ON THE PHONE.
Tech left, and I called Hisense, who told the me Hisense tech I spoke to yesterday ordered new boards for the TV so I have to wait and see if that works ( which will be the THIRD time a repair tech is sent out, despite being told BY THAT REP yesterday two visits by a tech and the tv still not working is what's needed in order to deem the TV unrepairable). SO A CUSTOMER SERVICE REP ON THE PHONE YESTERDAY DIAGNOSED MY TV WITHOUT SEEING IT AND ORDERED PARTS.
Again, the WORST CUSTOMER SERVICE EXPERIENCE I've EVER had. And WE STILL HAVE A TV THAT DOESN'T WORK sitting in our living room, and held hostage by a company that decided "Well, you own it, so you have to do things our way".
DO NOT BUY HISENSE PRODUCTS.

Filing a warranty claim has been a nightmare. When you register the product, it says to retain your receipt OR upload the receipt when registering. When I registered, I uploaded the receipt. When i filed a claim because the freezer was not holding in the cold air, I was asked for the receipt. I ended up going through a whoel ordeal about the reciept being uploaded when registered. They finally did the claim. When they came to fix it, the fix must not have been doable because I was told that Hisense would contact me to replace the entire unit. When they contacted me, they again went on about the receipt. When I was explaining to the lady everything that has happened, she said there is nothing she can do, so I asked to speak to a manager, and she hung up the phone on me.