Hisense USA Avaliações 

Our first gas stove that was ordered wasn't even correctly made - the delivery workers thankfully noticed that a piece for the front burner of the stove didn't fit before it they installed the unit. Hisense was informed and we were told a replacement would be sent 24-48 business hours later. The replacement unit did come within that time frame, but after having the oven installed all weekend (was delivered on Friday), my family kept insisting that there was a faint gas smell in the kitchen. Come to find out that there is a literal GAS LEAK from a faulty part within the stove. Upon calling the company, my family was told that they will 'have someone call within 24-48 business hours for a technician to come and check it out.' After the 48 hours, we called again since we didn't get an update. Turns out that Hisense had done a search for a 'Tech in our Area', but when there weren't any, THEY JUST DROPPED IT. They didn't bother to inform us about any issue on their end, they didn't bother to contact the department store we had bought it from, they just decided to do nothing. Every time we call customer service, we are told completely different information from what we had been told before. Became a nightmare of a process to try and explain that our product was faulty and we were NOT going to pay for it. Ended up just asking for a store credit and moving on to another brand that we are more confident in. Do NOT recommend working with this company for ANY of their products. Spend the extra cash and go for a more reputable company.

I am extremely disappointed with the customer service and the company’s failure to honor its warranty. My oven — which is less than two years old — has not worked for over a month, and despite constant back-and-forth communication, there has been absolutely no resolution.

The company has acknowledged that my warranty is valid and confirmed that all required documentation has been received and is complete. Multiple representatives have told me everything is “in the system” and that my claim is approved or being processed. Yet nothing actually happens.

Every time I call, I’m forced to repeat the entire situation because there seems to be no coordination or accountability. I’m transferred between departments, placed on hold for long periods, and promised callbacks that never come. There is no urgency and no clear timeline for repair or replacement.

A product that is less than two years old should not fail like this — and a warranty should not require this much effort to be honored. Instead of standing behind their product, this company has left me without a working oven for over a month while continuing to delay action.

This experience has been frustrating, exhausting, and completely unprofessional. I would not recommend this company to anyone who expects reliable customer service or a company that actually honors its warranty.

One star is to many . Waste of money . Garbage . Will drop internet even with a either cable . Spend a little more for a Samsung

I’ve never owned this brand before this was the first time and sadly to say it’s the last time I buy this brand at first it was a great picture and it worked great then two months later it started having issues the picture quality wasn’t the same started freezing up glitching. The apps corrupt what a wont open I contacted customer service and the service is very poor and very unprofessional. I don’t recommend this brand.

The compressor quit working on a 3 year old fridge and they won't cover it because the original Lowe's receipt is so faded it can't be read - I have a delivery statement but not good enough

I have their 65" TV and the main HDMI port with eARC stopped transmitting sound and will no longer control my receiver. I called to submit for warranty and spent hours on the phone only for them to refuse support. They will just come up with excuses to reject the warranty. They first told me to use an optical cable for the sound as the "fix." That is not a fix as it provides lower quality sound and does not actually fix anything. The HDMI port is still bad and does not work as it should. When I said that, they then rejected warranty because they said that they don't recommend the use of an audio receiver. What?? I have never heard something so ridiculous. That is precisely what a receiver is for and has no bearing on this TV or how it works or doesn't work. What a piece of crap company. I now have a $1000 piece of garbage in my living room. They also said that the built in speakers work so there is no reason for repair. Never mind that one of the ports no longer works. I will never again purchase anything of this brand after learning how they are the hard way. DO NOT EVER PURCHASE ANYTHING OFNTHIS BRAND OR YOU, TOO, WILL WASTE YOUR MONEY. By the way, the search forums and this loss of sound is way too common of any issue and Hisense is aware of it. I had already purchased the TV when finding this issue. What a garbage company with garbage employees. Their Rep was rude, I could hardly understand him, and he didn't know anything about audio/videos systems. Buyer beware!

If I could give negative stars I would. Terrible, horrible customer service. Our Hisense refrigerator started leaking less than a year after purchase and they intentionally ignored us and gave us the runaround until the warranty was up so they wouldn’t have it fix it. Will never ever buy anything from this company ever again and I would advise everyone else to do the same.

Called customer support and it took me 20 minutes to actually talk to someone, then my connection ended before anything could be done. I think they hung up on me. Terrible support.

We bought a Hisense TV from Sam's Club to be housed in our farm house, which we only visit occasionally on weekends. Immediately after installing the TV, noticed black streaks coming down the upper left of the screen. We had already missed our return window with Sam's by the time we made it back out to bring the TV home and return it, so we tried to file a warranty claim. They hackled us to death with separate requests for pictures and videos of the issue. They would say, we need the entire screen (even though the portion cut off in the photo was the trim in the bottom right corner). After 3 or 4 times of back and forth pics and videos, I received a phone call stating that they determined that it was an issue with the optical film, likely damaged during shipping or handling, and that it would not be covered under warranty. I told them that I put the photos into chat GPT and it said it was a backlight issue, and asked them what ever happened to having a technician come out and access the problem, and how could they make a definite determination using pictures and videos only? He told me to try back with Sam's, after I already told him that the return window had passed. We are now just out all this money for this TV. Customer service is horrible, and we will never buy another Hisense TV.

Worst customer service ever. My 4 month old Hisense refrigerator quit working 11 days ago. I called the company and got transferred from one person to another and got disconnected twice and had to start over. I was given a claim number and I was told to send in a copy of my receipt and a pic of the model number, date of manufacture etc. why I did right away. A week has gone by and nothing, I called again yesterday and was told they were sorry nobody has responded but they would put in a another request to have someone call me with a time to set up an appointment. My guess is that I will hear nothing and will have to make yet another call. I will NEVER buy another Hisense product. The cheaper price isn't worth it.

Complete 🗑️! Avoid this company and their horrendously made TV’s. We had purchased a 75 inch 4K tv that we have had mounted on our wall since we bought it. After being prompted to update the device, the unit would no longer turn on and a giant internal crack appeared on the screen. Keep in mind that the tv screen has absolutely no damage at all, nor is there any damage to the overall device at all. When I called customer service, they were exceptionally rude and blamed me for the problem and said that it was out of warranty and that I must have damaged the unit. We have had the tv mounted on the wall since day 1… the tv has never moved!!

Safe to say that we will never be buying another one of their garbage tv’s. Take my advice and spend the extra money and get a better tv.

Terrible service

If there was a negative star I would give them a negative five star as I was on hold for 35 Plus minutes and then they hung up on me and that was after I called four different times and talk to different people as they all hung up and none of them know how to speak or understand proper English I do not recommend these people at all horrible customer service.

It's been over a month since I first filed a claim on a less-than-one-year-old 50" Hisense tv. Despite multiple emails requesting additional information (provided); acknowledgement that they are in receipt of everything requested; and statement that I should receive either a full refund or a replacement television within 3-5 business days, I am still without either --- nor an indication of when I will be in receipt of such. Terrible system and customer service. Steer clear.

If i could give hisense a zero out of five stars i would. they were absolutely awful with assisting me with my tv. My Tv started having streaks on it out of nowhere (NO DAMAGE WAS DONE TO THE TV). so i called them and opened a claim case, the only person that was helpful in anyway was Tissan. It was a cat and mouse chase with the whole process. They asked me to send them pictures of my TV, i did. They didn’t like my pictures so they asked me to resend them, so i sent them. They asked for the model number, i sent them the model number. they didn’t like that i sent the model number that was on the box, so they asked me to take the tv out of the box and get the model number on the back of the tv. so i did and i sent it to them. then i got told that the case has been assessed and i will either receive a refund or a new tv. great right? absolutely not. they send a technician to come out and do a field destroy of the panel, the technician took pictures of the tv and told my husband that he can do the field damage but wants to know if he can take the tv after destroying it so we don’t have to worry about getting rid of the tv, awesome. i texted the technician about the update and he said hisense told him not to touch the tv and if i had any questions then i need to call hisense. so i call hisense and get told that my tv was damaged by customer (so me) and that it is not covered under warranty and there is nothing they can do. Hisense is an awful company and the employees do not care about their customers at all. do not buy any of your products from them.

You the idea that I'll be without a TV for more than 24 hours is not a good enough for us if the TV have to be destroyed this is the only TV I have in my house so please stop doing whatever to do because I'll take my chances and I'll go buy another TV you guys not been very helpful it's not the first time this issues happened,And for me to be without a TV for a long period of time and it's not going to work.
So if you plan on sending someone Don't do so. I'll just leave with this crap that I bought And then I'll figure it out. what to do and buy one more TV but not from Hisense and i will make sure that more people will here's how this company operates with customer service.
Thank you so much for your wonderful service that you did not provide me

I AM IRATE!!! I purchased a Hisense TV online on July 13th, 2025, and picked it up from a Walmart Store. The unit failed on August 19th, 2025.

When I contacted Customer Service at the Walmart store to return the unit and get a new one, I was told that Walmart only warrantees electronics for 30 days. Of course, this seemed absolutely ridiculous and indicated to me that Walmart realizes and acknowledges that they are selling junk.

Of course, I then filed a complaint with Hisense after attempting to follow all of the ridiculous suggestions they gave to try to fix the unit. They agreed it needed repairing but took several weeks to let me know that they could not find a repair person to perform the repair and would be refunding my money.

During this timeframe I purchased a new TV from a reputable source and expected I would be receiving a refund shortly. They continually dragged out the process and for several weeks, supposedly they were sending email instructions for me, to the wrong email address.
After several attempts and another week, to get them to fix the email address, I finally got the correct instructions, filled out the refund authorization form immediately and emailed it back to them. They stalled again by requiring additional information, which I sent to them.

Then they were basically saying that they aren’t going to refund my money, and they will be sending a tech out to fix the TV.

THIS IS UTTERLY RIDICULOUS… I DO NOT WANT THIS PIECE OF JUNK AND I CANNOT BELIEVE THAT THEY EXPECTED ME NOT TO PURCHASE ANOTHER TV WHILE THEY WERE DRAGGING OUT THE PROCESS.

DON’T BUY HISENSE & DON’T BUY ELECTRONICS FROM WALMART!

I just bought a Hisense 75" Canvas TV. I have only had it in a day so this is not a critique of the TV, but I find Hisense customer support really lacking. I called up to find out how to get artwork on my TV. The tech support person who picked up didn't seem to know much about anything. For every question I asked, she had to put me on hold for 3-5 minutes even if it was a basic question. Then I got fed up with that slow process so I asked to speak to a higher level tech support person. Again, I waited 3-5 minute. she said no one was available, but they would call me back. I asked when they would call. She said 10-15 minutes. NO one ever called me back. If you want to really promote your brand and get good reviews, you really need good customer service and tech support so people don't experience what I did. Also, I signed up for $100 credit on google play. I submitted all the necessary documents including many copies of my purchase receipt so that everything was complete. When I submit things over and over again, it says the same thing that I haven't included all the information they need, and they want a copy of the receipt. I have probably sent them 4 copies of many different forms of the receipt. it seems like all Hisense wants to do is deny me getting my $100 google play credit because they have all the documentation many times. Again, if you want to be a top company and move up in reputation, you can't have crummy customer service and crummy tech support. I sure hope the TV is good, and I don't have trouble with it because from my experience so far, I have no faith in this company and rightfully so.

Absolutely terrible company, terrible customer service, and most importantly, terrible TV’s. Spend your money elsewhere! I promise, it will save you sooo much money, headache, and frustration!!

Rude customer service, $900 tv won’t stay connected to wifi since we bought it. Wants us to unmount the whole tv to take a picture of the back model number before they will get a tech out,
When I have provided all receipts and the serial number.