HitPay has quietly become one of those tools I don't have to think about anymore. Setup was painless, the checkout feels clean for our customers, and being able to take local Malaysian payments alongs... Ver mais
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Veja o que dizem as avaliações
Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service... Ver mais
Verification and payouts to your bank account takes long compared to other payment gateway providers. Dealing with compliance team is a pain, emails/texts often go unanswered, requiring multiple f... Ver mais
A empresa respondeu
The app is quite intuitive in the sense what i need for both in-person and online orders can be done under one roof. My sales has also picked up ever since customers can choose their preferred payment... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Informações de contato
1 Keong Saik Road, 089109, Singapore, Cingapura
- support@hit-pay.com
- www.hitpayapp.com
4,4
Excelente
442 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The most complete payment gateway
The most complete payment gateway
Make us easier targeting foreign country
Easy to use
I have recommended many friends to use it
9 de março de 2026
Avaliação não solicitada
Resposta da HitPay
Hi Min Heng,
We're really glad to hear that you find our platform easy to use and helpful for reaching customers in foreign markets—that’s exactly what we aim to achieve.
It also means a lot to us that you’ve recommended us to your friends. Your trust and advocacy truly motivate us to keep improving and delivering the best experience possible. :)
Highly recommended for payment gateway
Onboarding had some delay but it was under expectation. But the features is undoubtedly top quality. and customer support is superb, especially tracy, via and paul. They even reply to me at midnight and they definitely know what they're doing. Highly recommend using hitpay
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da HitPay
Hello Solah,
Thank you for your thoughtful review! We are glad to hear you’re enjoying HitPay’s features. We appreciate your patience during onboarding and are glad you had a great experience with our team. :)
Still on Waitlist
Still on Waitlist. It has been over 2 Months and we have been in review with no communication at all.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da HitPay
Hello Naeem,
Thanks for your patience, and sorry for the delay. We know you’re eager to get started with HitPay. The waitlist allows us to reach out as we expand availability, and we’ll be in touch as soon as it’s available in your country. :)
friendly and informative!
From the first day of engagement, their representative was very engaging, helpful, friendly and informative. She (Tracy) answered our enquiries excellently and guided us through all the checklists. She even responded to us after office hours. I left out 1 star cos i havent use the system yet. Will come back and review again with 5 star if system is great and easy to use.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da HitPay
Hello! Thank you so much for the thoughtful review! We’re really glad to hear that our team was able to support you well and make the onboarding experience smooth. 😊
We appreciate your feedback and look forward to hearing your thoughts once you’ve had a chance to use the system! Please also just reach out to us if you need any assistance.
Experience with compliance executive…
Experience with compliance executive April has been very negative with delayed responses and unclear instructions on what she's looking for despite proof of payment and invoice has been provided thrice.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da HitPay
Hello Clara,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this has caused, and we understand how difficult it can be when responses feel delayed or instructions aren’t clear.
We’d like to look into this further and ensure this is properly addressed. Please share your contact details with us, or reach out to support@hit-pay.com. Our team will be glad to look into this and assist further!
Tracy and afgal have been very helpful…
Tracy and afgal have been very helpful in helping me set up an account!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da HitPay
Hey Tony! Thanks for taking the time to share your experience :)
Glad to hear our team was able to assist you in getting set up smoothly. If you need anything else, we’re always here to help!
Terrific
Terrific. The platform itself is wonderful, feature-rich and seamelssly integrates our POS and online website. But I would emphasise what makes Hitpay different is the service. Onboarding was miles ahead of competitors, and the service doesn't stop after you sign-up. Hoping they continue to succeed because we couldn't recommend highly enough.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da HitPay
Hi Stefan!
Thank you so much for the kind words and thoughtful feedback! We’re glad to hear that HitPay has been a great fit for your POS and online setup :)
It means a lot to our team to know that our service has made a positive difference, and we truly appreciate your support and recommendation!
We look forward to continuing to support your business as you grow 😊
DO NOT USE THIS PAYMENT GATEWAY!
I am extremely disappointed with HitPay’s handling of chargebacks.
Even after providing full invoice details, delivery proof, clear terms & conditions state in website and client information, HitPay still deducted the disputed amount and charged an additional fee.
What shocked me the most is that HitPay did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me.
I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work.
If you run a small business, be aware:
HitPay’s system offers zero protection for merchants when customers file false or mistaken chargebacks. You will lose the money AND pay the fees.
I can no longer trust HitPay, and I would strongly recommend other business owners to consider platforms with better merchant protection.
25 de dezembro de 2025
Avaliação não solicitada
Resposta da HitPay
Hello Edward,
We’re sorry to hear about your experience and understand how frustrating chargebacks can be, especially for small business owners.
Chargebacks are initiated and decided by the cardholder’s bank, and unfortunately, the final outcome is determined by the bank based on their assessment of the case—not by HitPay. While we do our best to submit all evidence provided by the merchant (such as invoices, delivery proof, and terms & conditions), the bank may still rule in favor of the cardholder. In such cases, the disputed amount and chargeback fee are applied in accordance with card network rules.
We understand how this can feel unfair, and we truly empathize with the impact this has on your business. Our team is always available to help guide merchants through the chargeback process and share best practices to help reduce future disputes.
Our team will be glad to assist you further on any question or concern you may have!
They will reject your application and…
They will reject your application and delete your account even you submit all required document. Wonder they will magically delete your active account and keep your payment hostage in the future. Guess i dodge a bullet now.
18 de setembro de 2025
Avaliação não solicitada
Resposta da HitPay
Hello Amin
Thank you for sharing your feedback. We understand how frustrating this experience can feel.
Please note that all applications are reviewed thoroughly by our compliance team, and decisions are made strictly in line with our internal policies and applicable regulatory requirements. In some cases, even when documents are submitted, we may still be unable to proceed with an application following our review.
We do not hold customer funds without cause, and any actions taken are aligned with our obligations as a regulated payments provider.
If you would like further clarification on your case, we encourage you to reach out to our team at support@hit-pay.com. we’ll be happy to review and assist where possible. :)
poor customer service
poor customer service, they block credit card payments without any notice
24 de agosto de 2025
Avaliação não solicitada
Resposta da HitPay
Hey Shang Rong,
Thank you for your feedback! To ensure secure and compliant transaction processing, payment rules and controls are in place, which may occasionally result in certain card transactions being restricted. These measures are designed to protect both merchants and customers.
If you have questions about a specific transaction, please reach out to us at support@hit-pay.com, and our team will be happy to help!
CAN'T EVEN SIGN UP
Their system of sign-up is complete rubbish. They put you on a waitlist for almost a month, and you have to contact them via email to "expedite the process". When contacted, they'll ask you once what your business does, then ghost you. They haven't responded back; it's been 2 weeks. Was having high hopes for this one, but their onboarding kills it. I'll change my review if they can fix this right away.
11 de julho de 2025
Avaliação não solicitada
Resposta da HitPay
Hello Robin,
We’re sorry to hear about your experience and understand how disappointing this must have been. We know how important timely communication is, and we apologize for the delay and lack of follow-up you encountered.
While all applications are subject to regulatory and compliance reviews, we acknowledge that our communication in this case did not meet the standard we aim to provide. We take feedback seriously and will review this internally to improve our onboarding experience and communication. If you are still open to it, please reach out to us at support@hit-pay.com so our team can review your case and assist further!
Customer sevice very nice n helpful..
Customer sevice very nice n helpful..
3 de abril de 2025
Avaliação não solicitada
Resposta da HitPay
Hello Felix, thank you! can always reach out to us anytime. :)
Avoid HitPay Payment Solutions Sdn Bhd – Unprofessional & Disrespectful Service!
I recently had an incredibly frustrating experience with HitPay Payment Solutions Sdn Bhd, and I feel compelled to share my story so others can be aware.
While I understand that my company did not qualify for an account with them and respect their decision, what I cannot accept is their complete lack of professionalism in handling the process. Their platform allowed me to set up and work extensively on my account while waiting for approval, leading me to invest significant time and effort to configure it for my business needs.
As someone who is differently abled with deformities in both hands, any work I do takes considerable effort. Despite my challenges, I am determined to succeed, which makes this experience even more frustrating. Instead of notifying me of the rejection, HitPay simply ignored me—I had to reach out myself to find out my application was denied.
To make matters worse, when I appealed directly to their CEO and COO, neither of them had the courtesy to respond. Instead, a staff member, Paula Vitan, replied in a dismissive and rude manner. Is this really how a financial service provider should treat potential customers?
This kind of unprofessionalism and lack of respect is unacceptable. Financial service providers should be held to a higher standard, and HitPay has failed terribly in this regard. I hope others take note and think twice before considering their services.
If this is how they treat people before even opening an account, imagine what happens when you actually use their platform. Be warned.
14 de março de 2025
Avaliação não solicitada
Resposta da HitPay
Hi Vinodh,
Thank you for sharing your experience with us. We’re genuinely sorry for the frustration and disappointment this caused. We understand how much time and effort you put into setting up your account, and apologies that our communication did not reflect the same.
While all applications do go through required regulatory and compliance reviews, we acknowledge that we should have been more proactive in keeping you informed. We sincerely apologize for the delays in updates and for the frustration this experience caused.
Your feedback is important to us, and please rest assured we will be reviewing this internally so we can do better.
Positive Experience with Hitpay
Hitpay is fuss free to integrate with my website and the fees are very reasonable as well.
5 de março de 2025
Avaliação não solicitada
Resposta da HitPay
Hello! Thank you for the feedback!
We appreciate your support and are happy to be part of your journey with HitPay. :)
Easy to use interface
Easy to use interface, nice support help
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da HitPay
Thanks for your feedback, Shirley! We're always here to help :)
HitPay keep spamming me
HitPay keep spamming me.
We won't deal with spammers, so even if HitPay was the best product in its class we won't use them, and as an IT engineer supporting many SMEs, I would do my utmost to discourage my customers from using them too.
31 de janeiro de 2025
Avaliação não solicitada
Resposta da HitPay
Hi Kevin, we are sorry to hear about your experience. It would be helpful if you can write into hello@hit-pay.com or provide us with your email address and our CEO will personally write in to you to understand the issue you have described.
Transparent fees, easy to setup, great customer support
Amazing platform.
Fast and easy to setup with them! We had to move from Shopify to Wix. We found Hitpay during our move and they allowed us to accept all major payment methods very quickly. Their fees are also transparent and easy to understand.
Customer support was also amazing. Fast and effective. Shout out to Michelle who came to our aid on a Sunday morning.
24 de novembro de 2024
Avaliação não solicitada
Resposta da HitPay
Hello!
Thank you so much for the kind words and for sharing your experience with us! We’re happy to know that our transparent pricing and customer support made a positive difference.
We’re grateful for the opportunity to support your business. Thank you for choosing HitPay! :)
Great Service
So far Hitpay had been one of the best payment gateways we had tried , whether on commission rates , smooth of integration, speed of pay out , variety of payment of options and no monthly overheads
27 de outubro de 2024
Avaliação não solicitada
Honest Review
As a small business, providing a seamless experience for our customers is a top priority. After considering various payment solutions, we decided to adopt Hit Pay for our business, and it has been a game-changer. It allows convenient payment methods using credit card and paynow, compared to what we did before which was manually checking on paynow transfers. The payouts are also always done on time and it has been a pleasure adopting hitpay on our webstore!
23 de outubro de 2024
Avaliação não solicitada
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