We called into HMV today at the Xscape near Wakefield. The young lad who served us was unusual in this day & age in that he was extremely helpful & friendly. Other stores we went into the shop assista... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR Castleford, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The vinyl I wanted was not on stock the guy behind the counter was very helpful and ordered the what I wanted I told him I was not local so he helped me arrange for home delivery. Two days after I a... Ver mais
A empresa respondeu
The gentleman (Marcus according to the receipt)who served me made sure I understood the whole process (never ordered in shop for a home delivery before , im old school and like to buy there and then i... Ver mais
A empresa respondeu
The album l ordered online was a bad pressing, a manufacturing fault. Rather then have the hassle of mailing it back, I could take it to my local HMV store. This was hassle free and not a problem at a... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Castleford
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, Reino Unido
4,8
Excelente
155 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great, just have a few problems
Took longer than expected to post and deliver, could track it because the email link would not work but other than that it was great I love my viynl.
5 de janeiro de 2024
Resposta da hmv (UK) - Castleford
Hi JP
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Resposta da hmv (UK) - Castleford
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Splendidly knowledgable people who give…
Splendidly knowledgable people who give help immediately. Everything any customer could want in the customer care on offer in a consumer outlet of the highest quality. The entire team must have been recruited for the quality of their people skills and thentrained very carefully about the entire range of their products: a leadership Masterclass. it's pleasure to visit them.
30 de dezembro de 2023
Resposta da hmv (UK) - Castleford
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy ordering online good communication
13 de dezembro de 2023
Resposta da hmv (UK) - Castleford
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service!
13 de dezembro de 2023
Resposta da hmv (UK) - Castleford
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Assistant was too over bearing…
Assistant was too over bearing ‘pushy’…I felt uncomfortable…instead of continuing my browsing and potential purchases I left feeling uncomfortable not a pleasant experience…..I wasn’t informed when my order came in stock…..but I got the cd that I wanted…..despite the fact that they were playing it originally…but didn’t have any to purchase at that time xxxx no not a pleasant experience or after service xxx
19 de novembro de 2023
Resposta da hmv (UK) - Castleford
Hello Tracey
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Resposta da hmv (UK) - Castleford
Hi Del
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived on time staff very helpful
19 de novembro de 2023
Resposta da hmv (UK) - Castleford
Hi Mavis,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered in store,
Ordered in store,, helpful staff,,,, arrived via Royal mail as instructed, no issues.
17 de novembro de 2023
Resposta da hmv (UK) - Castleford
Hi,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Castleford
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered to collect in store
Ordered to collect in store. The item was there sooner than I’d expected. When I went to collect it was a quick process.
1 de novembro de 2023
Resposta da hmv (UK) - Castleford
Hi Linda,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quality Service …
Staff at the Castleford Branch of HMV were so helpful from point of order to picking up. Excellent service throuout the purchase
25 de outubro de 2023
Resposta da hmv (UK) - Castleford
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service
8 de outubro de 2023
Resposta da hmv (UK) - Castleford
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Last 2 days I walked into the store a…
Last 2 days I walked into the store a total of 7 times .I was always served by a person called Ryan.He was one of the reasons why i keep coming back.So friendly and helpful and made me feel like my passion for anime is being appreciated x .He went above and beyond for me to find every single figure available from one piece and even tho I dont like being broke it was sure a lovely experience 😂.Ryan sorry if u are sick of interacting with me and if im a pain 😂😂😂 Ill see you on Tuesday after payday 😂😂😂😂.Please dont let me buy more 😂. This guy is what I think of when I think of excellent customer service!Give that man a reward 🥳🥳🥳🥳. I was served at hmv junction 32 castleford branch.
7 de outubro de 2023
Avaliação não solicitada
Resposta da hmv (UK) - Castleford
Hi Kalliopi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young man in the shop couldn't have…
The young man in the shop couldn't have been more helpful.he explained everything and my delivery came as he said 2 days later .it was the castleford branch of hmv
6 de outubro de 2023
Resposta da hmv (UK) - Castleford
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience at Castleford
When I ordered my purchase. The sales assistant was knowledgeable and had a great understanding of what I wanted. He was friendly and helpful. HMV is a great brand for CDs & DVDs.
7 de setembro de 2023
Resposta da hmv (UK) - Castleford
Hello Adrian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Really helpful staff quick efficient…
Really helpful staff quick efficient service
19 de agosto de 2023
Resposta da hmv (UK) - Castleford
Hi Rita
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Everything was excellent
Everything was excellent. The staff in the store were friendly and helpful and the product arrived when they said it would
17 de agosto de 2023
Resposta da hmv (UK) - Castleford
Hi Gena
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Castleford
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Use click and collect
Use click and collect. Order was waiting behind the counter. Pleasant member of staff who served me.
3 de agosto de 2023
Resposta da hmv (UK) - Castleford
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.