I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... Ver mais
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Localização
Trocar localização28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
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Veja o que dizem as avaliações
Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... Ver mais
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Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... Ver mais
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Daugther has been trying to source more k pop albums without paying high import fees/postage. She has finally found HMW that offer that and they will deliver as soon as the album is released if not in... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Cheltenham
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
28-29 Regent Arcade, GL50 1JZ, Cheltenham, Reino Unido
4,8
Excelente
280 avaliações
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Amazing customer service from a lovely lady at hmv Cheltenham Gloucestershire uk
Amazing customer service from a lovely lady who were so very very happy to help me order a dvd for me at the store at Cheltenham Gloucestershire uk hmv
3 de maio de 2024
Resposta da hmv (UK) - Cheltenham
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are a real asset to HMV they…
The staff are a real asset to HMV they are knowledgeable, polite and deal with your requests in an efficient manner. This is the third time I have been in to purchase DVD’s and whether in stock or ordered the service is always 100%.
29 de abril de 2024
Resposta da hmv (UK) - Cheltenham
Hi Roger
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff and keen to help
Helpful staff and keen to help, bought from store and had delivered as not in stock there. Happy!!
28 de abril de 2024
Resposta da hmv (UK) - Cheltenham
Hi Nick
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Cheltenham
Hi Edith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
1st time my daughter pre ordered new…
1st time my daughter pre ordered new Taylor Swift CD and didn’t arrive on release day, not good enough
25 de abril de 2024
Resposta da hmv (UK) - Cheltenham
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order. Whilst we do aim for delivery of pre-order items on release day, as per our terms of sale, this is not guaranteed. Apologies for any disappointment caused.
Kind regards
Just so lovely!
Every single visit is just lovely and the staff are so helpful. Thankyou for helping me find vinyl after vinyl or endlessly pre-ordering things for me with zero judgement ❤️
25 de abril de 2024
Resposta da hmv (UK) - Cheltenham
Hi Melissa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great service, answered all my questions very knowledgeable staff
Thank You
21 de abril de 2024
Resposta da hmv (UK) - Cheltenham
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Cheltenham
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My brother loved his birthday present
My brother loved his birthday present, the package came in great quality etc.
12 de abril de 2024
Resposta da hmv (UK) - Cheltenham
Hi Natalie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Cheltenham
Hi Mr & Mrs Cobern
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The ease of use
29 de março de 2024
Resposta da hmv (UK) - Cheltenham
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cheltenham
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quick service managed to get me a…
Very quick service managed to get me a Blue Oyster Cult CD delivered to the Cheltenham shop.
3 de março de 2024
Resposta da hmv (UK) - Cheltenham
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt and friendly and helpful staff
29 de fevereiro de 2024
Resposta da hmv (UK) - Cheltenham
Hi Dominic
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quickly delivered (2 days) and in great condition
Delivered very quickly (2 days) and in excellent conditionPlesa
12 de fevereiro de 2024
Resposta da hmv (UK) - Cheltenham
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff and great service
Wanted the Beatles new Red and Blue albums. Weren’t available in store so very helpful staff sourced copies from warehouse. Delivered promptly and emails kept me informed of delivery
26 de janeiro de 2024
Resposta da hmv (UK) - Cheltenham
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff helpful and easy to order at the…
Staff helpful and easy to order at the shop.
1 de fevereiro de 2024
Resposta da hmv (UK) - Cheltenham
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered dvd via store
Ordered dvd via store. I was kept informed of progress of my order via email which I collected from store a few days later. Good friendly and polite service
22 de janeiro de 2024
Resposta da hmv (UK) - Cheltenham
Hi Stewart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Attitude and service at Your…
Excellent Attitude and service at Your Cheltenham Shop...Well presented shop and large selection of products...I remain a Customer there as it is a pleasure and I spend my money with a Good Heart....!!!
9 de janeiro de 2024
Resposta da hmv (UK) - Cheltenham
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
User friendly online ordering
User friendly online ordering, friendly staff at branch
7 de janeiro de 2024
Resposta da hmv (UK) - Cheltenham
Hi SJ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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