I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... Ver mais
A empresa respondeu
Localização
Trocar localização7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... Ver mais
A empresa respondeu
I ordered the Superman (2025) Steel book from HMV, and HMV made me aware of a delay in the release of the product, they then ended up delivering it sooner than the new release date which was a lovely... Ver mais
A empresa respondeu
1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Colchester
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
7 Culver Square Shopping Centre, CO1 1WF, Colchester, Reino Unido
4,8
Excelente
260 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da hmv (UK) - Colchester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Worth ordering, Quick delivery
Member of staff made an effort to find the CD I wanted, but had to order it. It arrived within 2 days - quicker than I expected -and easy promptly notified.
23 de julho de 2025
Resposta da hmv (UK) - Colchester
Hello tracey
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Excellent service
Great selection of CDs purchased and staff members always pleasant and friendly and willing to chat to you, which I do like that in this day and age.
18 de junho de 2025
Resposta da hmv (UK) - Colchester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Colchester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
DVD click & collect
Ordered a dvd to click and collect and it arrived in store within 2 days. Very happy with service.
6 de maio de 2025
Resposta da hmv (UK) - Colchester
Hi Barbara
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service as always
8 de maio de 2025
Resposta da hmv (UK) - Colchester
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Tried a return (online) in store and met with awful staff member
Purchased an item online. Wasnt 100% satisfied with it. Couldnt get it to work with another device so thought i would pop in to return said item.
Apparently returns for online cant be done in store (Whats the point of the store then) also they didnt deem the item faulty as I had. One member of staff who this review is mainly influnced by, was the worst retail employee i have ever been dealt with. Talked down too, arrogant and looked at me like he wanted to attack me. I wont ever be using that store again.
Customer service out the window. At least be reasonable but they ignored my fault with the device and refused to refund saying essentially do it online.
I was browsing online for products when i thought i can buy that and pick it up. I wont be doing that again with HMV. Awful experience.
29 de abril de 2025
Resposta da hmv (UK) - Colchester
Hello Mark
Thanks for taking the time to bring your recent experience to our attention. In regards to refunds for online purchases, while stores can exchange the item, should you prefer a refund instead, these would need to be returned to our warehouse; apologies for any inconvenience this may cause.
We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion. So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good range of 4K titles on display
Good range of 4K titles on display. I was spoilt for choice. Friendly service at the till.
22 de abril de 2025
Resposta da hmv (UK) - Colchester
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent value
Excellent value, better price than Amazon. Good communication and easy to collect.
20 de abril de 2025
Resposta da hmv (UK) - Colchester
Hi Antony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Colchester
Hi Alexandra
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
An excellent transaction with HMV!
I bought this item through Click and Collect. Delivery to the store was prompt. I was kept informed throughout the process. An excellent transaction with HMV!
31 de março de 2025
Resposta da hmv (UK) - Colchester
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were extremely friendly and…
The staff were extremely friendly and helpful with great advice and guidance on films allowing us to make an excellent selection. Thank you to the staff at Colchester HMV.
26 de março de 2025
Resposta da hmv (UK) - Colchester
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’ve been going to HMV for years and…
I’ve been going to HMV for years and the service as always been good
The two employers that helped me were very knowledgable about films, and the ones I was interested in. So obviously they themselves love films.
29 de março de 2025
Resposta da hmv (UK) - Colchester
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and efficient.
26 de março de 2025
Resposta da hmv (UK) - Colchester
Hello Kevin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy process to purchase and collect…
Easy process to purchase and collect the items.
18 de março de 2025
Resposta da hmv (UK) - Colchester
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Colchester
Hi Ricki
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Colchester
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV delivers again!
Couldn't find what I was looking for in store, but the member of staff behind the counter checked stock and helped me order what wanted to be delivered to my address. Delivery was very quick, and well packaged, and I'm now enjoying my purchase very much!
8 de março de 2025
Resposta da hmv (UK) - Colchester
Hi Kristof
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Colchester
Hi Hollysutterby
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service
5 de março de 2025
Resposta da hmv (UK) - Colchester
Hi Steven
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.