Your colleague was extremely helpful and friendly. Anything I asked he found out the information I needed right away. First class service that will make me go back to shop in that store.
A empresa respondeu
Localização
Trocar localizaçãoThe Plaza 9, G74 1LW East Kilbride, Scotland, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The member of staff who served us plus the outstanding choice of cd's, dvd's. The member of staff was knowlagable, friendly without being over familiar, engaged in light hearted banter and was an abso... Ver mais
A empresa respondeu
I ordered the Tracy Chapman 35th anniversary LP and was quoted 7/4/25 as the likely delivery date. I was pleased to say that I received an email on the 3rd April saying that it was available for colle... Ver mais
A empresa respondeu
When I visited the store was unsure if HMV still done games, spoke with an assistant who stopped what she was doing to help me. She checked on line to see if itm was available and processed my purchas... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - East Kilbride
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
The Plaza 9, G74 1LW, East Kilbride, Scotland, Reino Unido
4,8
Excelente
164 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff were helpful when I needed…
The staff were helpful when I needed help.
19 de novembro de 2024
Resposta da hmv (UK) - East Kilbride
Hi Alan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were friendly and helpful.
The staff were friendly and helpful.
I told the assistant what I was looking for and he searched through the system to find it. Gave me a description of the item to make sure it was what I wanted.
It arrived a couple of days later and have had no problems.
19 de novembro de 2024
Resposta da hmv (UK) - East Kilbride
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly and knowledgeable staff member…
Friendly and knowledgeable staff member helped me with selection of product .
3 de novembro de 2024
Resposta da hmv (UK) - East Kilbride
Hi Mr Brown,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - East Kilbride
Hi Scott
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Classy HMV
I received very efficient customer service - with direct eye contact and a lovely friendly smile (from Paul, EK) - what more could you ask for!
30 de setembro de 2024
Avaliação não solicitada
Resposta da hmv (UK) - East Kilbride
Hi Marlene
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff the only thing that…
Very friendly staff the only thing that annoys me is yous don’t stock enough cds of the bands I like
27 de setembro de 2024
Resposta da hmv (UK) - East Kilbride
Hello Gerry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - East Kilbride
Hi tatiana
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The member of staff who severed myself
The member of staff who severed myself, was very friendly in finding the DVD I was looking for.
8 de setembro de 2024
Resposta da hmv (UK) - East Kilbride
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Returned in store and ordered online replacement
Had to return a record to store due to a bad pressing, store ordered online for me a replacement. There was a price disparity which was sorted in store. I didn't give 5 stars as when you ship to store you use Royal Mail so there is no difference between shipping to store vs home this should have been pointed out as ship to store is normally quicker with other retailers. HMV need to sort out the pricing
15 de agosto de 2024
Resposta da hmv (UK) - East Kilbride
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful
Very helpful, knowledge staff who show patience and a willingness to offer excellent customer service.
8 de agosto de 2024
Resposta da hmv (UK) - East Kilbride
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Orderd for collection
Orderd for collection. No email to say it had arrived in store. Only an email to say I had been refunded as order not collected. Not even 4 days after I placed the order.
4 de agosto de 2024
Resposta da hmv (UK) - East Kilbride
Hi Laura
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Hi Excellent service from staff at East…
Hi Excellent service from staff at East Kilbride store Regards A Morris
1 de agosto de 2024
Resposta da hmv (UK) - East Kilbride
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ease of pick up at store with click &…
Ease of pick up at store with click & collect option. Would’ve been higher had I got record on day of release but the email came to late for me to make it to the shop.
31 de julho de 2024
Resposta da hmv (UK) - East Kilbride
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Resposta da hmv (UK) - East Kilbride
Hi Ian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helpful and friendly staff.
Helpful and friendly staff with good product knowledge.
I bought several DVDs and ordered a CD to be delivered to my home address. Delivery only took a few days. All seems very well organised.
29 de maio de 2024
Resposta da hmv (UK) - East Kilbride
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering
How quick and easy the ordering process was. All paid for in the shop so all I had to do was wait for the delivery.
29 de maio de 2024
Resposta da hmv (UK) - East Kilbride
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
High class service
Ordered and delivered within 3 days hassle free highly recommended
8 de maio de 2024
Resposta da hmv (UK) - East Kilbride
Hi john
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I love my purchase but I felt it took a…
I love my purchase but I felt it took a long time to come compared to other companies selling the same thing
7 de maio de 2024
Resposta da hmv (UK) - East Kilbride
Hi Susan,
Thanks for getting in touch.
We're sorry to hear of the delay with your pre order due to the release date.
We can see that your delivery of your order was completed on the day of release, apologies for any disappointment that may have been caused.
Staff were friendly and knowledgeable.
21 de abril de 2024
Resposta da hmv (UK) - East Kilbride
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - East Kilbride
Hi Austin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.