Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
A empresa respondeu
Localização
Trocar localizaçãoUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... Ver mais
A empresa respondeu
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... Ver mais
A empresa respondeu
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Leeds
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, Reino Unido
4,7
Excelente
400 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My order …
Not great customer service when ordering online did not get purchases at the same time for collection in store. Improvement needed
29 de outubro de 2025
Resposta da hmv (UK) - Leeds
Hi customer
Thank you for taking the time to leave us a review.
Please be advised that we don't always dispatch all items from an order together, in accordance with their availability in the warehouse or the type of packaging that they require. Apologies for any inconvenience caused.
Resposta da hmv (UK) - Leeds
Hi Neil
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv, and we hope to see you again soon :-)
It come on time and was well packed up
27 de outubro de 2025
Resposta da hmv (UK) - Leeds
Hi steven
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
always a pleasure
had a great experience hmv always do me well and get me what i need from them always a pleasure.
14 de outubro de 2025
Resposta da hmv (UK) - Leeds
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Leeds
Hi MELVIN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Leeds
Hi david
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Leeds
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Power to the bankman.
Item arrived in exceedingly quick time. Was well packaged & excellent condition.
22 de setembro de 2025
Resposta da hmv (UK) - Leeds
Hi Philip
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff are amazing
The staff are amazing. Very friendly, professional. I do know them very well as friends as well. They are wonderful people. Never had a problem in shopping at HMV' for over 48 years. 100/10. They are the best!!!! I cannot ask for more..
19 de setembro de 2025
Resposta da hmv (UK) - Leeds
Hi Barry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good
This was a click and collect purchase and all went smoothly. I received the email when the order was ready to collect and had no problem at the collection point. HMV staff was nice and friendly. All good.
8 de setembro de 2025
Resposta da hmv (UK) - Leeds
Hi Pierre
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick service & friendly staff
Quick service, friendly staff in store when I picked up the click & collect order, good price
20 de agosto de 2025
Resposta da hmv (UK) - Leeds
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Leeds
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Leeds
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I did online order
I did online order, then click & collect. Waited for a few days which was fine. Then got an email to say it was ready. Whole transaction ran very smoothly. Happy customer. Recommended.
24 de julho de 2025
Resposta da hmv (UK) - Leeds
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff!
I picked up my album delivery from this branch. It was quick, easy, and the staff were friendly. Of course, they asked for an ID to verify that I was the one who made the order. Very reliable!
18 de julho de 2025
Resposta da hmv (UK) - Leeds
Hi Khalid
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Leeds
Hi Alex
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful quick response when asking…
Very helpful quick response when asking for help and quick delivery if ordering anything love hmv the best highly recommend. Good prices too.
13 de julho de 2025
Resposta da hmv (UK) - Leeds
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They always friendly and helpful if the…
They always friendly and helpful if the item can be ordered. They do their best to find what you have been looking for.
10 de julho de 2025
Resposta da hmv (UK) - Leeds
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl
Had what I wanted in stock, did take too long to he delivery took about 4 days to be delivered
1 de julho de 2025
Resposta da hmv (UK) - Leeds
Hi Demi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant customer service
Brilliant customer service, prompt delivery with high standards and great variety of products
15 de junho de 2025
Resposta da hmv (UK) - Leeds
Hello Brian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.