Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... Ver mais
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Localização
Trocar localização9/17 High Street, LE1 4FP Leicester, GB
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Veja o que dizem as avaliações
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... Ver mais
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Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... Ver mais
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I preordered the Jung Kook Proof Funko Pop last year in September 2023. Maybe due to overwhelming demands I got it after so long while the other versions were available on release day. I nearly w... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Leicester
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
9/17 High Street, LE1 4FP, Leicester, Reino Unido
4,8
Excelente
375 avaliações
Pede aos clientes que avaliem
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Prompt Delivery
My purchase arrived promptly to store and the person behind the counter, a lady, was fabulous with amazing customer service skills.
23 de maio de 2025
Resposta da hmv (UK) - Leicester
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Leicester
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The CD arrived very quickly
The CD arrived very quickly. It was for a friend. he liked it. That's it.
20 de maio de 2025
Resposta da hmv (UK) - Leicester
Hi Stephen
Thanks for getting in touch with a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Leicester
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Death Symbolic pre order
Pre-order delivered to branch for pickup on time as usual and collected by a friend with no problems
12 de maio de 2025
Resposta da hmv (UK) - Leicester
Hi jon.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff downstairs
Great staff downstairs, always very friendly and helpful. Always have a little chat about film in general such a great service thank you
12 de maio de 2025
Resposta da hmv (UK) - Leicester
Hi Russ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service.
The staff at the Leicester store went above and beyond just to make me happy and made sure my purchase was in the best possible condition for me to enjoy. This was a nice touch and I thank HMV for this experience.
29 de abril de 2025
Resposta da hmv (UK) - Leicester
Hello Martin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Resposta da hmv (UK) - Leicester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's great service and the staff are…
It's great service and the staff are good 👍
29 de abril de 2025
Resposta da hmv (UK) - Leicester
Hello Darren
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was quick service
25 de abril de 2025
Resposta da hmv (UK) - Leicester
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service and nice friendly…
Very good service and nice friendly helpful staff . They always make you feel welcome.
25 de abril de 2025
Avaliação não solicitada
Resposta da hmv (UK) - Leicester
Hi Richard
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leicester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Five star service from HMV...again.
I ordered two CDs from HMV which I could purchased from Amazon for the same price.However,one of these discs would have taken seven mouths to deliver though Amazon.So,I ordered this and another CD,which gave me free delivery.Both albums arrived promptly,perfectly package and in excellent condition ,as you would expect a CD to be.I have ordered items from HMV before and I would not hesitate to do so again.So.FIVE stars.
4 de fevereiro de 2025
Resposta da hmv (UK) - Leicester
Hi Douglas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Leicester
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Leicester
Hello MALCOLM
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV pre-order record …
I was informed via email that the parcel containing my pre-ordered record had been dispatched and then the next day that it was ready to collect at the HMV branch I payed for it at. I arrived that day to pick it up. I showed my latest email and purchase receipt to the man behind the counter and he immediately found my parcel. He was friendly and efficient. It was a very satisfactory transaction. I look forward to receiving my final pre-order purchase parcel at the end of this month.
28 de março de 2025
Resposta da hmv (UK) - Leicester
Hi Steve
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic service and excellent quality…
Fantastic service and excellent quality has always. I have no complaints with my purchase or with my shopping experience.
4 de abril de 2025
Resposta da hmv (UK) - Leicester
Hi Helen-
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service.
The staff are always helpful and knowledgeable in my local branch, and deliveries via the post are always prompt and well packaged. This review doesn't count for vinyl via the post.
H M V is my store of preference.
19 de março de 2025
Resposta da hmv (UK) - Leicester
Hi Russell
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good support in exchanging gift
16 de março de 2025
Resposta da hmv (UK) - Leicester
Hi Jeremy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Leicester
Hi Brenda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Leicester
Hi Brandon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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