Visited my local store to collect an order I had made via online service. Whilst visiting I purchased an extra vinyl to add to my collection. Staff are always friendly with helpful advice. This is why... Ver mais
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Localização
Trocar localização33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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Veja o que dizem as avaliações
Dislike the fact you pre order yet have to wait until an email to say its ready, yet the album is on the shelf on day of release.
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Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... Ver mais
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Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Middlesbrough
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, Reino Unido
4,6
Excelente
280 avaliações
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Good in-store ordering service
Staff were very helpful when I ordered a dvd in store. Delivery was quick. I am happy with the item. Excellent service.
30 de novembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Mrs K
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very kind staff!
Employee (I think the manager) was really kind and helpful whilst ordering, updating and collecting the album 😊
24 de novembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hello Tolu,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Middlesbrough
Hi Keith,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
excellent service and friendly staff
13 de novembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Mr Reed,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very speedy delivery
It was very fast delivery I wasn't expecting it so quick the dvds are for my sister for Christmas
10 de novembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Jac
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have purchased a lot of albums from…
I have purchased a lot of albums from Hmv and 1 was faulty I live quite a distance from the store and I can only change it in store
2 de outubro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Micheael,
We are sorry to hear that your purchase has a manufacturing fault.
Please be assured that should you be unable to return to a store for exchange, we can alternatively offer a return and refund on the item via our returns portal below:
https://hmv.returns.international/
Resposta da hmv (UK) - Middlesbrough
Hello Karl,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Preordered game
Available to pick up from 9am - was ready when I got there. Quick and simple
2 de outubro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi JAKE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everyone was lovely helping me ordering…
Everyone was lovely helping me ordering the vinyl, they took the time and we had a wonderful conversation about how easy it will be to order it and how quick it'll be, they were lovely
25 de setembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Olivia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery easy transaction great…
Fast delivery easy transaction great item
8 de setembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I just like going into HMV
I got my order really easy. Staff are lovely every time I go.
6 de setembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Ash
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The item arrived when they said it…
The item arrived when they said it would and was in great condition. All round good service
4 de setembro de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Middlesbrough
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
Helpful staff, both telephone customer service and shop staff.
Goods were delivered to store in a timely manner and the whole process was seamless.
Also kept e mail contact to let me know when goods were ready to pick up, so didn't have to chase this up
19 de agosto de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order in store
Easy to order in store, arrived to collect when they said it would.
30 de julho de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Middlesbrough
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A VERY GOOD SERVICE AND A QUICK DELIVERY
24 de junho de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Middlesbrough
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Professional, insightful and customer focused
Staff are always friendly and approachable. Offering professional experience with vast knowledge of their products, third party providers and upcoming trends. Always offering highest level of customer service and support. HMV staff are focused on a customers experience in regards to service and confidence in shopping with the HMV brand and its reputation. With almost 40 years history of shopping with HMV Middlesbrough, my review can not promote enough towards my experience and confidence in shopping at this store.
6 de julho de 2024
Resposta da hmv (UK) - Middlesbrough
Hi Mr Hurn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Middlesbrough
Hi Chloe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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