I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... Ver mais
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Localização
Trocar localizaçãoUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
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Veja o que dizem as avaliações
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... Ver mais
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... Ver mais
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Ordered online and package was delivered by Royal Mail Tracked 48. Arrived many days late and badly damaged, but HMV Newcastle replaced the items in-store for us no problem. Great service from the New... Ver mais
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Detalhes da empresa
Sobre hmv (UK) - Newcastle
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, Reino Unido
4,8
Excelente
622 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I bought 2 t-shirts ( for presents)
I bought 2 t-shirts ( for presents) , which were selling at a reduced price , on 8/12/25 at 11.49hrs
The member of staff serving at the till was efficient, polite and cheerful.
The store has a relatively large amount of stock.
8 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi N.Dowden
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV - excellent
Really well managed system from ordering to the update messages and courtesy of staff on collection.Easy to use system and 1st class customer service.
16 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I bought this item about a month agoin e
I bought this item about a month ago. It arrived within the estimated time and date of arrival.
It was in excellent condition.
An excellent purchase and great value for money
12 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hello Pamela
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
s Xmas…dvd
Ordered a dvd for someone's Xmas pressies,easy to order ,choices how to receive your purchase,I selected it to be posted,told the release date was 15, December,but then got a text to say it would be delivered today,and here it is,all so easy
14 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Rosemarie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good deliver and condition
Good deliver and condition. Well communicated delivery process
13 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Alice
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD Order
The DVD I wanted was out of stock at the branch. I placed the order and received confirmation and a receipt by email. A further email informed me when the item had arrived within the promised timescale and I collected it.
10 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
Excellent service product not in store but the staff ordered what I required kept me upto date messsged when product when in store so I could pop in to collect
7 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Thanks for the 5 stars Caroline and have a very Merry Christmas!
I am still waiting for the first album…
I am still waiting for the first album which was dispatched on the 28th November. I have the album which was dispatched on the 29th November. I understand it is a very busy time of year. Almost as soon as I’d sent off the review, an e mail came to pick up my album. Maybe I was a bit hasty. Sorry.
5 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi jennifer,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
HMV is my number 1 shop to go to for…
HMV is my number 1 shop to go to for anything music movies and other things as I know I’ll get the best quality and friendly service from the Newcastle Eldon square shop I enjoy going in every time I go to town and always go in for special additions I don’t think the shop could do any better to be honest they staff are friendly they know there stuff very helpful if your stuck or need help they will look it up for you and help you couldn’t ask for any better really
8 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Corellian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Both members of staff l came into…
Both members of staff l came into contact with - when l ordered the item and when l collected it were very efficient and helpful.
2 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Ann
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff very helpful and knowledgeable
4 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Doreen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No order received
My order still hasn’t been delivered to my pick up point which is the hmv shop, I ordered it 9 days ago now, I got an email to say I would be notified when it arrives, I have had to chase this up several times with no resolution
28 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hello, so sorry to hear this. We can see that you have been in touch and one of our colleagues is investigating this matter on your behalf.
Thank you for your patience.
Great website and easy to order and pay…
Great website and easy to order and pay for chosen items at brilliant prices 👍
6 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic as been disabled this service…
Fantastic as been disabled this service is perfect .thank you Merry Xmas to you all .
1 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Wendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rush CD
Really helpful experience. I needed this CD to complete my collection of Rush studio albums. It wasn’t in store but HMV very quickly solved the problem .
Thanks HMV.
4 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click & collect order
Timely updates on my order.
Helpful and friendly staff in Newcastle shop
3 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great range of product
Great range of product, had exactly what I wanted and I trust the HMV brand.
3 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Claire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Keep me updated on order and delivery.
Keep me updated on order and delivery.
Very good service
3 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Rosemarie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon 🙂
Michelle
Customer Service Team
hmv.com
Resposta da hmv (UK) - Newcastle
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Newcastle
Hi Helen,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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