I've just the Solihull branch. Many many times, and that speaks for it's self. The Staff are all very professional and friendly. Overall great service.
A empresa respondeu
Localização
Trocar localização40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
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Veja o que dizem as avaliações
Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... Ver mais
A empresa respondeu
The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... Ver mais
A empresa respondeu
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Solihull
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, Reino Unido
4,7
Excelente
191 avaliações
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Ordered a DVD set from HMV and received…
Ordered a DVD set from HMV and received an email to say it had been ordered. I received another email the following day saying it was on its way and I was told the day after it had arrived at the store. Very pleased with the quality of service.
12 de abril de 2024
Resposta da hmv (UK) - Solihull
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect
Click and collect. Really easy. Staff very pleasant and efficient. Ended up looking round the store and bought a few extra cd's. Great selection. And great prices
14 de março de 2024
Resposta da hmv (UK) - Solihull
Hello Sharon
Thanks so much for taking the time to leave us a review in regards to your Click & Collect order. We’re so pleased to learn of your experience in our Solihull store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Very friendly and polite staff
The staff who helped me order was extremely friendly, helpful and polite
20 de fevereiro de 2024
Resposta da hmv (UK) - Solihull
Hello Aakash,
Thanks for your kind words about our staff at hmv Solihull, they will be really pleased to hear your review.
We can’t wait to see you again soon!
At long last!
The item I collected recently was ordered for a Christmas present. Release date was 9th December but owing to shortage had to be reprinted so I did not get it until 12th February. The good part about my experience was that HMV kept me informed at all stages and once it same into the store they informed me immediately.
14 de fevereiro de 2024
Resposta da hmv (UK) - Solihull
Hi Margaret
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and hope to see you in store or online again soon!
Helping and Searching for an OAP looking for cd
As an OAP looking for cd knowing the singer and a specific song but not title staff found it online and ordered the cd for me . Appreciated the help very much.
8 de fevereiro de 2024
Resposta da hmv (UK) - Solihull
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Solihull
Hi Sue
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Above and beyond
5 star customer, nothing was to much trouble to the staff, Joyce, in particular went above and beyond to find the item that I required, and when it was not in stock, she was kind enough to order it for me, I collected it in less than a week later. Thank you Joyce
25 de janeiro de 2024
Resposta da hmv (UK) - Solihull
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Solihull
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast quick service.
18 de janeiro de 2024
Resposta da hmv (UK) - Solihull
Hi Kate
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Right product at the right price.
14 de janeiro de 2024
Resposta da hmv (UK) - Solihull
Hi John
Thanks for leaving us a great review! We’re so pleased to read your kind comments and look forward to seeing you again soon :-)
Thanks for shopping with hmv
Helpful courteous staff
Helpful courteous staff
Order arrived perfectly packed and on time
9 de janeiro de 2024
Resposta da hmv (UK) - Solihull
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great communication throughout
Great communication. All on time. Pick up easy and staff super friendly.
8 de janeiro de 2024
Resposta da hmv (UK) - Solihull
Hi Liz,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Solihull
Hello Steve
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Resposta da hmv (UK) - Solihull
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Christmas present
I placed an order instore for a late Christmas present for my hubby.
As promised, it arrived in good time.
18 de dezembro de 2023
Resposta da hmv (UK) - Solihull
Hi,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick and easy
19 de dezembro de 2023
Resposta da hmv (UK) - Solihull
Hi Phil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful
Helpful, polite and friendly staff made for a stress free shopping experience
21 de dezembro de 2023
Resposta da hmv (UK) - Solihull
We are all about the stress free experience at hmv!
Prompt delivery and delivery updates
18 de dezembro de 2023
Resposta da hmv (UK) - Solihull
Thanks for the kind review Pam and merry christmas from everyone at hmv!
Good staff members
Good staff members, polite and friendly and helpful in Solihull Store
11 de dezembro de 2023
Resposta da hmv (UK) - Solihull
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service at HMV
First time visiting new store in Solihull. Impressed by range of vinyls, DVDs and wide range of merchandise. Ideal for Christmas shopping. The DVD I wanted was available in Blueray but I required it in standard. The staff were so helpful, and pre-ordered it from the warehouse, gave me the option of paying to have it posted direct to my home for a small fee, or pick up free when next in Solihull. I chose the latter. I also bought other items. All the staff are friendly, knowledgeable and work as a supportive team. I received an email when the DVD arrived in store. When I collected the DVD the staff were equally friendly. This store is a lovely addition to Solihull.
4 de dezembro de 2023
Resposta da hmv (UK) - Solihull
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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