The hmv staines consistently give a fantastic service, they are always helpful and very knowledgeable , thank you .Nigel.
A empresa respondeu
Localização
Trocar localização15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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Veja o que dizem as avaliações
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... Ver mais
A empresa respondeu
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... Ver mais
A empresa respondeu
I buy most of what I want in-store as I prefer to see what I'm actually buying and to support the stores. The staff at our local HMV are so helpful too. If the item I want is out of stock in store I'l... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Staines
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, Reino Unido
4,8
Excelente
213 avaliações
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Resposta da hmv (UK) - Staines
Hi Carol,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I am always satisfied with them really
I am always satisfied with them really. If I order online, the order comes punctually. I like to visit the shop: yes some items are expensive but they have a good selection
7 de outubro de 2025
Resposta da hmv (UK) - Staines
Hi Elisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff always helpful
13 de novembro de 2025
Resposta da hmv (UK) - Staines
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and fast response
Quick and fast response
No problems
Item came within days
4 de novembro de 2025
Resposta da hmv (UK) - Staines
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wonderful
Wonderful, I went into the store in staines and was helped in ordering a DVD to store and the lady was amazing and collected a few days later.
It was an incredible experience.
4 de novembro de 2025
Resposta da hmv (UK) - Staines
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were friendly and help when I…
Staff were friendly and help when I both ordered and then collected my item in store.
27 de outubro de 2025
Resposta da hmv (UK) - Staines
Hi Rachel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service
12 de outubro de 2025
Resposta da hmv (UK) - Staines
Hi Kieron
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
We’re very helpful and knowledgeable…
We’re very helpful and knowledgeable about my order
3 de outubro de 2025
Resposta da hmv (UK) - Staines
Hi Joshua
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick arrival and convenient service :D
Didn't take very long to arrive and was easy to receive in store at the counter via click and collect; great service, would use again.
30 de setembro de 2025
Resposta da hmv (UK) - Staines
Hi Oscar,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cds collection at store
Great service from HMV staff.Parcel picked with no issues Definitely will buy again.
27 de setembro de 2025
Resposta da hmv (UK) - Staines
Hi Rafa.L
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff always very helpful and go the…
Staff always very helpful and go the extra mile to assist with finding items and ordering for me.
22 de setembro de 2025
Resposta da hmv (UK) - Staines
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant as usual that's why I shop…
Brilliant as usual that's why I shop there
5 de setembro de 2025
Resposta da hmv (UK) - Staines
Hi Mrs Stevens
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing service
Amazing service. Ordered a product in store and got it in 3-4 days and got updated in between. 👍
Staff at Staines store is very nice and helpful.
3 de setembro de 2025
Resposta da hmv (UK) - Staines
Hi Kiren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant service via the HMV online…
Brilliant service via the HMV online order. Has the items sent to my local store and easy pick up. The trainee who dealt with my order was great. I recommend HMV over and above that other ‘online behemoth.’
1 de setembro de 2025
Resposta da hmv (UK) - Staines
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy but delivery took too long and…
Happy but delivery took too long and missed my granddaughters birthday, took 5 days to be delivered to Staines HMV
31 de agosto de 2025
Resposta da hmv (UK) - Staines
Hi Jo,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Shadowed
Every time I go into this HMV, the same employee shadows me suspiciously the entire time I’m there. The first time I went into this store, it was fairly empty, and I’ve worked retail, so I don’t really mind, but I thought it was odd considering I was stood in perfect view of the checkout so there wasn’t much point following me. They came up beside me and started counting things that would make no sense to personally keep inventory of, purposefully out loud saying the numbers (pretty bad acting, haha). The next few times, the store was pretty busy and filled with teenagers (I’m almost 30) and they still shadowed only me. As a black person in the UK, this is pretty typical, especially in other shops like Boots, but considering I’ve been in the store multiple times and have properly bought things each time, it’s started to make me not want to visit the store. I’ve lived in the area a long time and have been visiting this particular HMV since before they moved shops, probably for about 13-15 years, and I’ve never even really seen the employees out on the shop floor instead of behind the till that often. Not to mention that even when a queue was forming, they didn’t return to the till and instead kept shadowing me. I even walked around a little to make sure they were following just me, which they were. It just puts a damper on my day and makes me feel like I can’t even shop without being judged for something I haven’t and will never do. I know from the employees standpoint it probably doesn’t come from a race thing, but you have to admit something has to be going on subconsciously to follow one singular person in a busy store filled with kids and teenagers on a weekend.
26 de julho de 2025
Avaliação não solicitada
Resposta da hmv (UK) - Staines
Hello,
Thank you for making us aware of this matter.
So that we can look into this fully, Please contact us at support.hmv.com and provide us with as much information about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Resposta da hmv (UK) - Staines
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have always found the staff at HMV…
I have always found the staff at HMV Staines to be friendly and extremely helpful, both with queries and ordering if they don't have what you are looking for.
3 de agosto de 2025
Resposta da hmv (UK) - Staines
Hello Michelle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
click and collect
i did a click and collect. record was well packed did not take long to get to my local store. the staff there were very professional.
2 de agosto de 2025
Resposta da hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Staines
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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