I had an excellent overall shopping experience at HMV recently when buying two discs. A special thanks to Howard, who was incredibly kind and enthusiastic in helping me find them. Highly recommended!
Localização
Trocar localização15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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Veja o que dizem as avaliações
The hmv staines consistently give a fantastic service, they are always helpful and very knowledgeable , thank you .Nigel.
A empresa respondeu
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... Ver mais
A empresa respondeu
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Staines
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, Reino Unido
4,8
Excelente
213 avaliações
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Very helpful and friendly staff
25 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick and easy!
Quick and easy click and collect, no waiting around, great service from the staff at Staines branch especially George. Thank you everyone.
17 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super customer service
Super customer service. Helpful and efficient. Great communication on my order status.
15 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Staff
During the ordering process & picking up, both staff members were friendly & helpful.
16 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff
13 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hi Magdalena
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Secure and easy click and collect experience!
I got an email a couple of days later after my online purchase to say that my order was ready to collect. I presented the email to the HMV sales assistant, she quickly got my order and was safe to collect for me as well. I opened my order (Noelle, Valkyrie Armour - FUNKO POP figure), and excellent condition it was kept in (including the box). So if you have a HMV locally to you, I recommend doing the click and collect as it’s free and secure too.
9 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hi Zahra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at HMV staines are amazing…
The staff at HMV staines are amazing they are so pleasant and helpful thank you for a great experience when in your store
7 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hi Sarah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great people and loyal to the cause.
Great people and loyal to the cause.
Bob is a star and so is the assistant manager who never gave me her name. All in Staines, UK
6 de dezembro de 2023
Resposta da hmv (UK) - Staines
Hello Nick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great selection of CDs.
Great selection of CDs.
Assistant was extremely helpful and friendly
CD was delivered promptly. I will use HMV again.
28 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Jan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item i wanted wasn't in stock
Item i wanted wasn't in stock, in store. Member of staff offered to order it for me, and i chose to do it as a click & collect. Very efficient ordering & collection service would definitely use again - thank you
26 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Vicki
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very pleasant and helpful,cd arrived on…
Very pleasant and helpful,cd arrived on time intact
18 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Elsa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I go quite often for our vinyls went…
I go quite often for our vinyls went back today for our order to collect it spoke to a lovely very young lady at the till sorry forgotten her name but she is just awesome very helpful friendly and just lovely to speak to and she checked out some other vinyls we want to buy what an asset to hmv please find out her name and say a big thank you for her help today Thank you
17 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superb Service
Love the Staines store. The woman, whose name I should know now, is so helpful and so knowledgeable. She always helps with my Kpop purchases (for my kids) making everything so simple.
Hold on to her HMV !!!
18 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Trudie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent fast service and good…
Excellent fast service and good communication. Very impressed. Thank you.
5 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Susan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helpful staff at local HMV
The staff at my local HMV were friendly and could not have been more helpful. I found the experience easy.
8 de novembro de 2023
Resposta da hmv (UK) - Staines
Hello Susie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was great to go into a store and…
It was great to go into a store and pick up this vinyl Beatles new record.
Took me back to the old days
The staff were very helpful and pleasant and made me smile
5 de novembro de 2023
Resposta da hmv (UK) - Staines
Hello Philip
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Prompt & friendly service.
5 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Siobhan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Order has not arrived
We ordered our CD 5 days ago and I have had no notification it is being sent out. The order confirmation says it will be dispatched in 24 hours. It’s been 120 hours and I’ve heard nothing but we have spent £27.99! Not great service
2 de novembro de 2023
Resposta da hmv (UK) - Staines
Hi Anne
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Friendly service and handled quickly…
Friendly service and handled quickly and efficiently
31 de outubro de 2023
Resposta da hmv (UK) - Staines
Hi Michael,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very easy to pre-order a disc
Very easy to pre-order a disc and courteous website.
24 de outubro de 2023
Resposta da hmv (UK) - Staines
Hi Andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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