I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Ver mais
Localização
Trocar localizaçãoUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
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Veja o que dizem as avaliações
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Ver mais
A empresa respondeu
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Ver mais
A empresa respondeu
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Swansea
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Reino Unido
4,8
Excelente
292 avaliações
Pede aos clientes que avaliem
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In store very helpful in placing the…
In store very helpful in placing the order, delivered in the time stated, so top marks
15 de maio de 2024
Resposta da hmv (UK) - Swansea
Hi Keith,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hello Gaynor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very quick delivery on the dvd
2 de maio de 2024
Resposta da hmv (UK) - Swansea
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
AMAZINGGG,Just EVERYTHING IS GREAT
28 de abril de 2024
Resposta da hmv (UK) - Swansea
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not helpful online or in store
For years i have vought at HMV, wont be goung in there again.
Not helpful online although just advised to return or go into store.
In store the woman was not helpful and rude, other staff members I dealt with were pleasant. She informed me a staff member made a pricing error and now given an item away cheap like it was my fault and stood there accusing them infront of me. There wasn't a pricing error when item was scanned.
Wouldn't honour a sale for something my friend bought and when I tried do same day they said it had been a mistake on price and I can return items i bought online. Sent pictures, etc of waht was bought and price and still told no.
There is a postage cost to return as can't get refund instore if bought online. The return is not really an issue as it states clearly on the website but its when they made a mistake on an item they sold with pricing and then won't honour it for me when given to one person already that's where the problem is.
21 de abril de 2024
Resposta da hmv (UK) - Swansea
Hi Samantha
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you on the returns procedure.
Kind regards
Great service and fast delivery and…
Great service and fast delivery and amazing products 😁😁😁😁
10 de abril de 2024
Resposta da hmv (UK) - Swansea
Hi Frano
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi melita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I loved HMV for so long now and the…
I loved HMV for so long now and the workers are friendly, stuff there is great, it’s just amazing.
6 de abril de 2024
Resposta da hmv (UK) - Swansea
Hi Millie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi Thelma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in your Swansea store are…
The staff in your Swansea store are very attentive get me what I want very polite amazing team all very helpful full of information can’t fault them
23 de março de 2024
Resposta da hmv (UK) - Swansea
Hello Sandra
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi Calvin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
"PICK-UP AN ONLINE ORDER"
Came into the store to pick up an online order, I spoke with Tim who dealt with my request.
17 de março de 2024
Resposta da hmv (UK) - Swansea
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi Rhys
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reliable service from a good company, and one of my favourite stores to browse and buy movies and music.
Very pleased with the service I received overall, the cost of post and packaging is much cheaper than some other companies, and the dvd I ordered was well wrapped and protected. The quality of the dvd was also very good!
2 de março de 2024
Resposta da hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi Alyson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hello Sian,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Swansea store.
Thanks for shopping with hmv, we look forwrad to seeing you in-store or online again soon :)
Easy, simple, prompt, excellent
The website was easy to navigate, payment was simple to process, the order arrived on time, and the items were in perfect condition.
11 de fevereiro de 2024
Resposta da hmv (UK) - Swansea
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic well informed polite helpful…
Fantastic well informed polite helpful staff in swansea!
Thank you x
4 de fevereiro de 2024
Resposta da hmv (UK) - Swansea
Hi Maria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
27 de janeiro de 2024
Resposta da hmv (UK) - Swansea
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi Liam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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