Whether it is online or in store THE HMV experience is always top notch. All stock easy to find, website easy to navigate and prices are very competitive. Staff at Yeovil branch are always friendly... Ver mais
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Localização
Trocar localizaçãoUnit 16, Vicarage Walk, Quedam Shopping Centre, BA20 1EX Yeovil, GB
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Veja o que dizem as avaliações
Looking for specific vinyl and swapping a duplicate from Christmas with not gift receipt. Didn’t question validity and swapped for a credit note which I used with help to order a specific vinyl that... Ver mais
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Two great staff helped me over and above with two separate queries excellent customer service. One man in particular he may be the manager he has been in the Yeovil branch for absolute years I want... Ver mais
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I could order CDs from Amazon without ever leaving my chair but I like to support high street stores. HMV are always helpful so I patronise them when I'm in Yeovil (Somerset). So far they haven't let... Ver mais
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Detalhes da empresa
Sobre hmv (UK) - Yeovil
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
Unit 16, Vicarage Walk, Quedam Shopping Centre, BA20 1EX, Yeovil, Reino Unido
4,8
Excelente
199 avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great friendly service with lots of…
Great friendly service with lots of choice and rapid delivery times.
26 de setembro de 2024
Resposta da hmv (UK) - Yeovil
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Price and the fact it arrived on the…
Price and the fact it arrived on the day I was told.
20 de setembro de 2024
Resposta da hmv (UK) - Yeovil
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My Oder was not received
My Oder was not received
Customer Service refused to refund or replace,
I was told I would have to take the matter up with Royal Mail myself.
So I had to buy yet another gift for a friend
3 de setembro de 2024
Avaliação não solicitada
Resposta da hmv (UK) - Yeovil
Hi lucy
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us again if Royal Mail have been unable to assist you.
Kind regards
Resposta da hmv (UK) - Yeovil
Hi Alex
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Yeovil store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The ordering & delivery of a gift
My request for Top Cat animations was enthusiastically accepted and researched by Rob, who has always been exceptional in advising and finding particular DVDs. He located the 'all series' compilation and put in the order. The following week I was e-mailed twice by HMV on the progress of the order. I returned to the store, was given the DVD - immaculate service. Thank You all.
13 de setembro de 2024
Resposta da hmv (UK) - Yeovil
Hello A.
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Resposta da hmv (UK) - Yeovil
Hi philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great choice and price.
Ordered 3 vinyl LPs on line and collected in my local store they arrived on time in perfect condition.
24 de agosto de 2024
Resposta da hmv (UK) - Yeovil
Hi mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Such helpful staff member at hmv…
Such helpful staff member at hmv yeovil…. The film I wanted to buy wasn’t in stock so he found it on the computer and had it sent to me at home. Helpful, professional and great customer service
19 de agosto de 2024
Resposta da hmv (UK) - Yeovil
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy process.
This was my third "click and collect" order, and as before the procedure was easy and quick. In the most recent order the items were in stock and were dispatched to the local store almost immediately. They arrived within two days, and I collected them during a routine shopping trip. Again, the staff at the local store were efficient and pleasant to deal with.
27 de agosto de 2024
Resposta da hmv (UK) - Yeovil
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Yeovil
Hello Barbara
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Brilliant service in Yeovil store
Had great customer service from the Yeovil store, Brilliant service both in store and with my online order. The sales team were really friendly and very helpful, when we couldn’t find the item in store they suggested ordering online which we did in store, felt they went above and beyond to help me, Very impressed with service and was kept informed with my order. Many thanks Yeovil store
9 de agosto de 2024
Resposta da hmv (UK) - Yeovil
Hi!
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Incapable Of Disappointment
Always have what I'm looking for and more I never expect to find, great prices, great deals, great products.
25 de julho de 2024
Resposta da hmv (UK) - Yeovil
Hi Oliver
Thank you for sharing your experience at the store. We pride ourselves on the range and variety of items that we offer our customers so we’re delighted to hear you were able to find what you were looking for.
We constantly review and refresh the items we have available so we look forward to offering you even more choices soon! :-)
Hassle free
My order arrived on time and was well packaged. The ordering process was very easy to navigate.
27 de junho de 2024
Resposta da hmv (UK) - Yeovil
Hello Martin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Yeovil
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Yeovil
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
ordered and received products without…
ordered and received products without much wait.
15 de junho de 2024
Resposta da hmv (UK) - Yeovil
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Yeovil
Hi Glen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
He's a lovely gentleman who serve me…
He's a lovely gentleman who serve me and knows me very well and very polite
9 de maio de 2024
Resposta da hmv (UK) - Yeovil
Hi LISA
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer skills and knowledge. Prompt delivery.
I was served by a member of staff with excellent customer skills and knowledge about the musical product, which was delivered, for collection by me, promptly, so that I could play the music when travelling off on my holiday.
26 de abril de 2024
Resposta da hmv (UK) - Yeovil
Hi Jan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Proof of delivery
The delivery person (royal mail) took the 'proof of delivery' photo whilst my package was still in the back of their van, very unprofessional. This was seen via my CCTV, package left on doorstep, no knock at the door, just droped onto the doorstep, this was also seen on my CCTV. Royal mail person reported!
8 de março de 2024
Resposta da hmv (UK) - Yeovil
Hi Jon
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
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