The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... Ver mais
A empresa respondeu
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... Ver mais
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... Ver mais
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Bracknell
Escrito pela empresa
Homebase
Escrito pela empresa
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Wokingham Road, RG42 1NB, Bracknell, Berkshire, Reino Unido
- 0345 640 7497
4,3
Excelente
125 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really efficient and friendly
Really efficient and friendly
24 de março de 2024
Avaliação não solicitada
Friendly staff
Friendly staff, chatted , very welcoming , showed me to where what i was looking for , good price too.
20 de março de 2024
Avaliação não solicitada
Great Staff good Web site the last of…
Great Staff good Web site the last of the Home shopping DIY ...garden stores .Price better than Band Q.
7 de março de 2024
Avaliação não solicitada
Ignored by checkout staff as she…
Ignored by checkout staff as she gossiped with a customer
4 de março de 2024
Avaliação não solicitada
Resposta da Homebase - Bracknell
Hi Frankie,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Very easy and smooth transaction
2 de fevereiro de 2024
Avaliação não solicitada
Click and collect ready in under an…
Click and collect ready in under an hour, all prepped on a trolley. Simple and efficient, walk in and walk out.
1 de fevereiro de 2024
Avaliação não solicitada
Seamless
Seamless - fast notification and order complete.
23 de janeiro de 2024
Avaliação não solicitada
Very good service and very quick…
Very good service and very quick delivery to store
5 de janeiro de 2024
Very impressive service
I ordered delivery two boxes of Christmas tree baubles by mistake and a Christmas tree which came without a stand.
The local Homebase refunded the second box of baubles and replaced the Christmas tree on the spot - no quibles, no forms to sign - excellent service and very impressed
15 de dezembro de 2023
Resposta da Homebase - Bracknell
Hi FrankP,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Fantastic help at 5pm 15 December…
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , numbers V names Sheen v matt agggh !!! Thanks to both .
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Bracknell
Hi Consumer,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Stunning
Stunning, just stunning, it's great quality really bushy, it's the best tree I've had and seen
7 de dezembro de 2023
Resposta da Homebase - Bracknell
Hi Susan,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Most grumpy woman to have ever served…
Most grumpy woman to have ever served me! No greeting. I said what I was there for, she said "reference number" I gave it to her and she said my surname then got my item, dumped it down and said "reference no. is on receipt" and walked off.
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Bracknell
Hi Victoria,
Thank you for taking the time to leave us a review, we're sorry that the customer service you received is not to the high standards we hold ourselves to. This has been passed to the store management team to look into further.
Team Homebase
Same day pick up
So easy just ordered on line pick up same day friendly staff so happy with my purchase
4 de dezembro de 2023
Resposta da Homebase - Bracknell
Hi TERESA,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Click and collect not a simple process
I arrived and they said my ordered had already been collected. -incorrect
They then said it was a lamp to collect -incorrect
They couldn’t find the item via their online system check with the provided code, they couldn’t to give me the item. 10min later they then found the item by a manual look in their stock room.
7 de dezembro de 2023
Resposta da Homebase - Bracknell
Hi Emma,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.
Thanks,
Team Homebase
Homebase, don’t bother.
Having ordered had confirmation and then a second mail to confirm click and collect I arrived and found the item was out of stock. I drove some distance and wasted a lot of time only to be told a vmail had been left, while I was driving of course and could not have the display version either upset daughter…even though no more stock was expected, rude staff manager unavailable but saw him in the store. What a shower.
10 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Bracknell
Hi Paul,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Really helpful
Really helpful - I was with my young son and order carried straight to my car.
9 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Bracknell
Hi Samantha,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Great click and collect order was very…
Great click and collect order was very quick and the item was just like it said very pleased.
6 de dezembro de 2023
Resposta da Homebase - Bracknell
Hi P,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Well done Homebase
Easy to order online and was ready for collection the following day, (although i actually collected it 3 days later). Staff in store very efficient and polite.
Would use again.
6 de dezembro de 2023
Avaliação não solicitada
Resposta da Homebase - Bracknell
Hi Bridget,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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