Homebase - Bradford Avaliações 

100
O TrustScore é 4.5 de um total de 5

4,5

Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG Bradford, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Kitchen customer service is very bad.Narinder is not helpful at all when you have issues with your orders.she made many mistakes when ordering your items.sent wrong item on delivery. Even replacement... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I recently ordered some home improvement items from Homebase, and I must say, I was quite chuffed with the overall experience. The website offered a splendid range of products, from interior paint and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great timing and communication. The store had an annoying assistance button at the collection desk. It gave an irritating message every 10 seconds - something like " One of our colleagues will be wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Walked into a very light and airy shop (bradford 5 Lane ends) Asked a member of staff for click and collect and within minutes was given my strimmer. Very good price for the product. Surprised theirs... Ver mais


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG, Bradford, Reino Unido

  • 0345 640 7046

4,5

Excelente

O TrustScore é 4.5 de um total de 5

100 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 47% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(100)

764 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

the staff were unacceptably rude to me…

the staff were unacceptably rude to me and my friend. we were walking in and were told to leave and we wouldve bought what we wanted if not. we were raised very good and we would never do anything thats not acceptable. this was not a child friendly experince and homebase could easily loose money from this. Terrble service and we were allowed to go in atleast 3 weeks ago from this date.

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi Elara​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Molly” in the subject line, and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Avaliado com 1 de um total de 5 estrelas

Don't use in store delivery!

Click and Collect order that was supposed to be ready Monday, didn't arrive until Friday. Spent far too long chasing it up and couldn't be given a straight answer! Od suggest you stop using Yodel for you to store deliveries

4 de fevereiro de 2024
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hello there,

Thank you for your review, we're sorry that there was a delay in delivery. We will make sure this is flagged to our couriers.

Kind Regards

Team Homebase

Avaliado com 5 de um total de 5 estrelas

Exceptional customer service

Chris who helped us in store could not have been more helpful. A true example of great customer service and exceeding customer expectations. I was really delighted to have such a great experience in store, a very happy customer. Thank you. Please ensure he is commended for his work ethic.

27 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy Customer

Placed order on the 3rd Jan 2024 for 5 boxes Twin thread screw kit that were on clearance. Went in today to collect and was advised the order had been picked up on the 4th Jan 2024. As it transpires there had been a computer glitch and the order has been received by the store and picked up this morning. Thank you Chole

8 de janeiro de 2024
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi Ash,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Helpful text and email and quick pick…

Helpful text and email and quick pick up, helpful friendly staff as always 5 stars

28 de dezembro de 2023
Avaliação não solicitada
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi Eccleshill,

Thanks for taking the time to leave us a review. We’re so pleased your click and collect experience was great, it’s good to know we’re nailing it! 🔨️

Hope to see you back with us again soon 😊

Team Homebase

Avaliado com 5 de um total de 5 estrelas

Excellent service and excellent staff.

27 de dezembro de 2023
Avaliação não solicitada
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi Paul​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Avaliado com 5 de um total de 5 estrelas

A fast & easy purchase

A fast & easy purchase. My order was ready within the hour

27 de dezembro de 2023
Avaliação não solicitada
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi WAYNE​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Avaliado com 1 de um total de 5 estrelas

Hard work

I bought 3 inflatables by mistake but only collected one and paid through PayPal luckily.
The ones that I never collected I did not get a refund for until I went though paypal. The store said I needed to speak to customer service and customer service said I needed to speak to the store.
Customers service said they would get back to me in 3 days as of writing this I am still waiting and its been over a week.

12 de dezembro de 2023
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi Ang,
We are sorry to let you down on this occasion.
We can see a full refund has been issued and should be back in your account in the next 3-5 working days.
Many Thanks
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Great customer service by two members…

Great customer service by two members of staff

14 de dezembro de 2023
Avaliação não solicitada
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi Gail​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Avaliado com 4 de um total de 5 estrelas

Christmas ready

The shop was very well decorated with Christmas items and it looked very festive. Also, the shop was well presented with a very good layout and the items were all labeled correctly.

12 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Used click and collect to purchase a…

Used click and collect to purchase a large bag of rock salt. Bag was absolutely filthy and covered in mud. I wasn't offered a replacement and had to carry the bag to the car, my clothes were covered it mud afterwards.

4 de dezembro de 2023
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi Chris,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

The staff at Bradford BD10 store are…

The staff at Bradford BD10 store are all very helpful, polite and friendly. I have been in the store twice this week to collect products bought on the Web and also buy products at the store today. I can't speak highly enough about them.

8 de dezembro de 2023
logotipo da Homebase - Bradford

Resposta da Homebase - Bradford

Hi B​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

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